Sun City Hotel Reviews
Sun City Hotel
No. 16 Longhua Road, Longhua District, Haikou, Hainan, 570102, ChinaView Hotel Details
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1 night
Sun City Hotel Guest Reviews
4.5/5
Good
831 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(831)
Positive reviews(810)
Reviews with photos/video(66)
Clean and tidy(150)
Friendly front desk staff(101)
Easy to get around(29)
Convenient for shopping(28)
Convenient parking(27)
Located downtown(24)
Many amenities(16)
Stayed multiple times(9)
Negative reviews(21)
Anonymous User
Superior Business Queen Room
Stayed in May 2024
Solo travelers
5 review
Posted on Jun 5, 2024
Hotel location quite good. Generally ok for a short stay. Hotel staffs are friendly.
Response from Property: Dear guest, hello, thank you very much for choosing to stay at Hainan Sun City Hotel. Thank you for your affirmation of our location and the friendly attitude of our staff. We have always been committed to providing guests with convenient travel options and comfortable living experience. Your satisfaction is our greatest pursuit. Looking forward to your visit again and wish you a happy life!
Guest User
Business Suite
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 8, 2024
Service was good. Clean and well maintained. Food was acceptable and up to standard.
Easy to find eateries.
Response from Property: Dear distinguished guest, hello! Thank you very much for your stay and good comments. Your satisfaction is our greatest pursuit. We have been committed to providing every guest with home-like services, so that you can feel relaxed and happy while staying. Your recognition of us is the greatest encouragement for our continuous progress. We look forward to your visit again and wish you a happy life!
Kian Keong
Superior Business Queen Room
Stayed in Dec 2023
Family
3 review
Amazing
Posted on Dec 20, 2023
Good location, room is clean and the staffs are very friendly.
Response from Property: Dear VIP, hello! Thank you for choosing to stay at Hainan Sun City Hotel. Thank you for recognizing our hotel services. Your satisfaction and sharing of good pictures are the best support and encouragement for our work. The hotel is located in the golden arcade commercial district of the city center, which provides great convenience for guests to eat, stay, travel, entertain, and shop. Moreover, the hotel's enthusiastic staff will escort you on your travels. To provide guests with a more comfortable stay experience, the hotel has strictly carried out daily hygiene work in various areas, and all employees are working in a healthy manner to serve you. At present, the guest rooms fully cover WiFi and are equipped with an electric towel drying rack, which solves the problem of inconvenient cleaning of personal clothes when you are out. It is convenient for your travel and we hope to make you feel the warmth of home. We sincerely hope that you will visit again and wish you good health and happiness!
JL8888
Superior Business Queen Room
Stayed in Oct 2023
Business travelers
45 review
Amazing
Posted on Oct 24, 2023
Strategically located at the city centre. Very clean and good hotel to stay.
Response from Property: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for our recognition, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Stuart
Superior Business Queen Room
Stayed in Jan 2024
Family
7 review
Very Good
Posted on Jan 29, 2024
Superb location and unaware there is non smoking floor at level 17, which will try to book next round.
Response from Property: Dear VIP, hello! Thank you very much for choosing to stay at Hainan Sun City Hotel! Your satisfaction and affirmation are the best support and encouragement for our work. The hotel is located in the golden commercial area of the arcade in the city center. There are a total of 110 available parking spaces on three floors in the hotel's own parking lot. You can walk to the old arcade street from the outside. This location provides great convenience for guests to eat, stay, travel, entertain, and shop. The hotel's enthusiastic staff will also provide you with safe and secure transportation and stay. Let you enjoy a more perfect check-in experience. At present, the guest rooms fully cover WiFi and are equipped with an electric towel drying rack to solve the problem of inconvenient cleaning of personal clothes when you are out. It is convenient for your travel and we hope to make you feel the warmth of home. We sincerely hope that you will visit again and wish you good health and happiness!
Guest User
Superior Business Standard Twin Room
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 11, 2024
Good amenities. Convenient to shop and good eateries too. Hotel staff, including makeup service assistants, are courteous, polite, and helpful. I highly recommend this hotel.
Response from Property: Dear VIP, hello! Thank you for choosing to stay at Hainan Sun City Hotel. Your satisfaction with the hotel facilities and services is the driving force behind the work of all hotel staff. Our ultimate goal is to make every guest feel at home. The hotel is located in the golden commercial district of the city center, providing great convenience for guests to eat, stay, travel, entertain, and shop. Moreover, the hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel's front desk colleagues to provide a more comfortable stay experience for guests. Currently, all rooms cover WiFi and are equipped with laundry rooms and electric towel drying racks, Solve the problem of inconvenient cleaning of personal clothing when you are out, facilitate your travel, and hope to make you feel the warmth of home. Sincerely hope that you visit again, and wish you good health and happiness!
Wong Hee Wee Alice
Superior Business Queen Room
Stayed in Oct 2023
Solo travelers
1 review
Posted on Nov 10, 2023
I was shocked when a room service staff flung opened my door (my 2nd day)when I was changing to go out. My door was locked from inside, the Do not disturb was on but the staff opened the door without even warning. I was in my underwear, she, claimed she did not see the sign.. I was so shocked ,the door was locked from inside. I didnt know service staff could just opened Guest rooms at her own discretion, voice my displeasure to the Manager on my way out but she did get back to me after claiming her staff opened my door even though my Do not disturb was on, sbecause Guests sometimes press that button wrongly. I am really disappointed with their approach. The room service staff wasn't really apologetic and insisted she didn't see the Do not disturb sign! She should have made very sure before opening my door with her set of keys. Imagine the worst, if it was a couple in room and she just flung opened the door!
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed feedback. We apologize for not providing you with a satisfactory accommodation experience! Our hotel management attaches great importance to your feedback. As of the time of your reply, we have comprehensively tracked and provided feedback on the service error issues you mentioned. We emphasize that relevant departments should conduct self inspection and self inspection of corresponding services. In order to comprehensively improve service quality, we will also rectify and optimize the service problems you have discovered this time. It is precisely like you that customers continue to care and supervise us, Only in this way can we continuously identify problems in our work, make corrections, and make continuous progress. If you come here again next time, we hope to book this hotel again. We apologize for the inconvenience and look forward to seeing you again. We wish you good health and happiness
Guest User
Superior Business Queen Room
Stayed in Apr 2024
Couples
1 review
Very Good
Posted on Apr 28, 2024
Very good location, friendly staff, general clean.
Response from Property: Dear guest, Hello, thank you very much for choosing to stay at Hainan Suncity Hotel. Thank you for your affirmation of our location, friendly attitude of staff and hotel hygiene. We have always been committed to providing guests with convenient travel options and comfortable accommodation. Living experience, your satisfaction is our greatest pursuit.Thank you for your support and love, we look forward to your visit again, and wish you a happy life!
Honey
Superior Business Queen Room
Stayed in Apr 2023
Couples
1 review
Very Good
Posted on May 4, 2023
location is good. staffs friendly. Room is clean. Will stay again
Response from Property: Distinguished Guests Hello! Thank you so much for your stay and comments. We look forward to your sharing your stay with US and giving us your valuable comments and suggestions on our work. The hotel is located in the downtown gold business circle, such a location to the guests to eat, live, travel, entertainment, purchase to provide great convenience, and the hotel staff will be enthusiastic for your travel escort, during the check-in period, you can contact any questions to the hotel front desk colleagues, we have been“Family happy mood” service-oriented concept, with the most intimate warmth to service, I hope you can feel the warmth of home, look forward to your next visit, I Wish You Health, Happiness!
Guest User
Deluxe Business Standard Twin Room
Stayed in Oct 2023
Couples
5 review
Very Good
Posted on Nov 7, 2023
Clean and big room. Will be back.
Response from Property: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for our recognition, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Alaigeerhebayue
Superior Business Standard Twin Room
Stayed in Jan 2022
Other
5 review
Outstanding
Posted on Jan 26, 2022
The hotel is not bad, the rooms are quite new. Location is also good. Clean. Overall satisfied, nothing spectacular, nothing bad as well.
Response from Property: "Happy staying"and"Professional service"are our rules! Hope you like our hotel. Thank you!
Guest User
Superior Business Queen Room
Stayed in Jun 2024
Business travelers
3 review
Outstanding
Posted on Jun 29, 2024
The view from the 21st floor is great, the front desk service is considerate, clean and hygienic, and they also provide airport drop-off service, which is great. I always stay here when I come to Haikou.
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Anonymous User
Superior Business Queen Room
Stayed in May 2024
Business travelers
4 review
Outstanding
Posted on Jun 9, 2024
The location is very advantageous: in the city center, next to No. 1 Middle School, close to Jiefang West Road, Haikou Department Store, and Qilou Old Street, it is very convenient to do business, take a bus, and take a taxi. The scenery outside the window is very beautiful: on the side facing the road, there is no obstruction outside the room window, which is a square with a very wide view, which is refreshing, and on the other side facing the sea, you can see a little sea view, where a cargo ship passes through the high-rise buildings, and downstairs is the school playground, which is also quite open. The front desk clerk helped to arrange the room and upgrade the room type. The service was very thoughtful, and the cleaning aunt worked neatly and diligently.
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Anonymous User
Superior Business Queen Room
Stayed in Feb 2024
Family
8 review
Outstanding
Posted on May 19, 2024
Very good hotel, good location, very close to Qilou Old Street, there is also a school next to the hotel, the atmosphere is good. Opposite the hotel is the commercial street, convenient for eating, drinking and having fun.
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Zhangxiaowu
Superior Business Standard Twin Room
Stayed in Feb 2024
Family
3 review
Very Good
Posted on Feb 23, 2024
I booked three rooms and was satisfied with the hotel! The hotel is very close to Qilou Old Street, and the surrounding facilities are complete, including hospitals, restaurants and shopping. Although the hotel rooms are not big and the facilities are not new, the location is very good, parking is free, and there are staff to guide you every day. The hotel staff is also very good, polite, warm and thoughtful, and they will answer any questions. So I give it four stars overall, thumbs up!
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Response from Property: Dear distinguished guest, hello! Thank you for choosing to stay at Hainan Sun City Hotel. Your satisfaction and affirmation are the best support and encouragement for our work. We have always hoped to be the home away from home in your heart. Everything we do is to bring a different experience to every guest. The hotel is located in the golden business district of Qilou in the city center. There are three floors of 110 available parking spaces in the hotel's own parking lot. You can walk to Qilou Old Street. This location provides great convenience for guests to eat, live, travel, entertain and shop, and the hotel's enthusiastic staff will escort your travel and check-in. Let you enjoy a more perfect stay experience. At present, the guest rooms are fully covered by WiFi, and are the first to be equipped with electric towel drying racks to solve the trouble of inconvenience in washing your underwear when you are away from home, facilitate your travel, and hope to make you feel the warmth of home. I sincerely hope that you will come next time, and I wish you health and happiness!