Lavande Hotel (Haikou Arcade Street Hainan University) Reviews
Lavande Hotel (Haikou Arcade Street Hainan University)
No. 8-14 Haidian 3rd East Road, Meilan District, Haikou, Hainan, 570100, ChinaView Hotel Details
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Lavande Hotel (Haikou Arcade Street Hainan University) Guest Reviews
4.7/5
Outstanding
2655 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2655)
Positive reviews(2604)
Reviews with photos/video(296)
Friendly front desk staff(209)
Near shopping area(186)
Convenient for shopping(147)
Easy to get around(146)
Delicious breakfast(99)
Quality towels(18)
Stayed multiple times(15)
Negative reviews(43)
Guest User
Deluxe Double Room
Stayed in Jan 2024
Couples
9 review
2.5/5
Posted on Jan 9, 2024
The hotel is not clean. i can't sleep because of the smell of cigarette smoke and bedbug bites.
Response from Property: Dear guest, welcome to our hotel. We are very sorry for the trouble you have experienced in our hotel. The room provides electric mosquito coils and refreshing agents to solve this problem for you. We look forward to your next stay and let us have the opportunity to express our apologies.
got-Swe
Standard Double Room
Stayed in Oct 2023
Solo travelers
3 review
4.2/5
Very Good
Posted on Nov 11, 2023
Nice and clean room. Very nice loundry room with drayer and washing machine. Crew don't speak english but they helpful you just need translator. Many restaurants and service's near by. Room matching to pictures from trip.com
Response from Property: Thank you for your evaluation of our hotel. We will work hard to improve our shortcomings and welcome you to stay again
Ed from Texas
Standard Double Room
Stayed in Aug 2023
Solo travelers
20 review
4.5/5
Great
Posted on Aug 26, 2023
I stayed for 6 nights while on vacation - my opinion may be a bit biased as my favorite color is purple ('Lavende' = lavender motif throughout the whole hotel). Staff was wonderful & accommodating despite my lack of Chinese. Housekeeping was unobtrusive and thurough. It is clear that they have remodeled recently and I hope they will eventually get to replacing the carpet in the first room I stayed in. It was readily apparent the carpet was well-maintained (and I did appreciate the pattern & purple motif), for as worn as it was. The second room I stayed in was recently remodeled and wonderful. I would suggest for anyone staying here, I would suggest a room on the 8th floor or above so you might enjoy a city view of Haikou.
Response from Property: Dear customer, it's great to see your affirmation of Xiaoli and your recognition of the receptionist's service. As a member of the hotel, Xiaoli has always been committed to bringing every guest a sense of homecoming. We are well aware of the importance of warm and thoughtful service for a pleasant stay experience, so we continuously strive to improve the professional level of our employees to ensure that you feel our sincerity and care every time you stay. The hotel is located in the downtown area of Haikou, with convenient transportation. There are famous Nanmen Snack Street, arcade, Baishimen Park, etc. around the hotel. The geographical location is excellent, and we look forward to meeting you again
Amit
Business Room (2 beds)
Stayed in Jan 2023
Travel with friends
4 review
4.7/5
Amazing
Posted on Feb 1, 2023
Awesome location, cleanness and supportive staffs. I will recommend to book this hotel if like to visit Haikou
sweeneystravels
Deluxe Double Room
Stayed in Mar 2022
Solo travelers
43 review
3.0/5
Posted on Mar 14, 2022
Stayed here just one night. Can’t complain about it really. Clean and efficient. Coffee at breakfast was horrid. If you’re a coffee enthusiast, probably best to nip out and get some.
Response from Property: From the score you gave, Xiao Li can not make you very satisfied. I am deeply sorry to you here. The coffee problem you reported to Li Li will be rectified as soon as possible. Xiao Li strives to make the guests very satisfied, however, there are still some areas that need to be improved and improved along this path of exploration. You may speak frankly. Xiao Li will be humbly promoted in the good places and will strive to improve in the bad places. I hope your next stay will give Xiao Li a wonderful review, xiao Li will certainly work hard ~ Xiao Li also hope to have you such guests as you more whip, will live up to your expectations. The inconveniences brought to you by the thoughtless work, I once again express my deep apology to you, thank you my dear guest!
Guest User
Standard Double Room
Stayed in Feb 2022
Couples
4 review
4.7/5
Amazing
Posted on Feb 9, 2022
Location is good. Room very clean and well fitted, new and well maintained, great bed and pillows. Amenities great. Great attention for detail. Front desk staff friendly and efficient. Breakfast available (optional), though cheap and basic (just 4 euro). I stayed at 4 different branches of lavande and all of them have been a surprisingly great experience,
Great price/quality!! Certainly recommend this brand and this branch.
Guest User
Business Room (2 beds)
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Good service, clean and hygienic, nice environment, restaurants and shopping malls around, very convenient life, close to Haida Night Market, very happy living, will come again next time,
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Response from Property: Xiaoli is happy and lucky to have you. Every detail is a moment's story. Meeting you is the most beautiful thing. Thank you for your support and encouragement. I look forward to meeting you again~ Good Morrow is just for a better start!
Guest User
Standard Double Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The room is well designed, the facilities are complete, the staff is friendly, I will stay here again next time
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Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Clean and hygienic, complete facilities, great view outside the window, very convenient transportation, close to Haida South Gate Street, very quiet environment, good service attitude
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Guest User
Standard Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Lavande, the ceiling of a budget business hotel in the same price range, the hygiene is impeccable, the service details are also good, the bedding has no smoky smell, and although the surrounding area is busy, the room is very quiet
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Response from Property: Sometimes happiness is just a feeling, as long as you feel it with your heart, it will always be around us. Many things in memory will gradually lose their vivid colors due to the passage of time. Only the elegant, generous, considerate, gentle and cloud-like mood remains unchanged. Enjoy life and share joy. Lili is willing to embellish your life and sublimate warmer, deeper and more brilliant happiness together - Good Morrow. We will continue to pursue improvement and strive to provide more perfect services.
Guest User
Business Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The front desk service is good. The hygiene is clean and tidy. The bed is very comfortable. The room facilities are good. The service is very good. Recommended. Suitable for families and couples. High cost performance.
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Response from Property: Only by not forgetting your original intention can you achieve success. No matter how far apart we are, Lili always believes that our hearts are closely connected. Looking forward to your visit again! Good Morrow is only for a better start!
Guest User
Business Room (2 beds)
Stayed in Aug 2024
Family
4 review
1.0/5
Posted on Aug 28, 2024
The lobby entrance was full of cars, so I had to choose a sloping platform next to it to go down, which caused me to fall. My hand was cut and bleeding a lot. My clothes were all covered with blood. I went to the lobby service staff, but there was nothing in the sanitary box, including no disinfection tools, just cotton swabs and band-aids. It was so annoying. Shouldn't this be a must-have for a hotel? Because I booked two days directly, there was no way to cancel, so I had to stay. No one from the hotel came forward to apologize? ? ? ? The picture was taken on the night of August 28, and the incident happened on the morning of August 10. The wound healed after 18 days.
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Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
Very satisfied, the room is very clean and well equipped
I had a good rest last night and the room was very quiet.
The front desk check-in service was very fast, and there were tea and towels as soon as I arrived at the front desk
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Anonymous User
Standard Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
I was really satisfied with this stay. When I entered the room, I met a warm security uncle who helped me with my luggage. When I checked in at the front desk, the lady at the front desk was very warm. She poured me scented tea and handed me a fragrant hot towel. She also helped me upgrade the room I wanted to stay in quietly. It was really heartwarming. The curtains opened automatically when I opened the door. The room facilities were complete. The location is very good. It is very close to popular check-in spots. I went to Qilou Old Street and Haida South Gate Night Market, tasted Hainan Qingbuliang, and had a dregs vinegar hot pot. It was slightly sour, spicy and sweet, and the soup base was very appetizing. There is also a seafood market nearby, where I ate fresh and affordable seafood. This hotel is worth recommending
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Guest User
Standard Double Room
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Facilities: Very new
Sanitation: Clean
Environment: Near the snack street of Hainan University, good
Service: Satisfactory👍
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Response from Property: Thanks to your love, Xiaoli is very happy ^_^. You can give Xiaoli a five-point praise despite your busy schedule and get your approval. You can say something to Xiaoli, for example, you like Xiaoli. How convenient. Xiaoli will do our best to provide you with high-quality services and create a more comfortable environment for you. We look forward to your visit again. I wish you smooth work and everything goes well!