Hampton by Hilton Haikou Nanhai Reviews
Hampton by Hilton Haikou Nanhai
No.889 Nanhai Avenue, Nanhai Xingfuhui I, Xiuying District, Haikou, Hainan, ChinaView Hotel Details
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Hampton by Hilton Haikou Nanhai Guest Reviews
4.8/5
Excellent
3528 review
Verified reviewsLocation4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3528)
Positive reviews(3490)
Reviews with photos/video(467)
Friendly front desk staff(472)
Delicious breakfast(414)
Relaxing hot springs(106)
Close to amusement park(93)
Has play area for children(78)
Perfect for families(59)
Negative reviews(38)
Sue Tay
Family Suite
Stayed in Juli 2024
Family
1 review
Great
Posted on 6. Juli 2024
Had a very pleasant stay. Room is spacious and clean. 10 mins walk to shops, restaurants, supermarkets & massage spas. Reception staff are polite & helpful.
Sergei
Superior Room (2 beds)
Stayed in Aug. 2022
Family
6 review
Amazing
Posted on 6. Aug. 2022
It was really nice to stay there for two nights, friendly staff and two swimming pools, fitness room.
Response from Property: Dear guest, thank you very much for your five-star review and recognition. Huan Xiaopeng is a mid-to-high-end business hotel of the Hilton family. The layout and facilities of the rooms are implemented in accordance with the requirements of the group, and the decoration style is colorful and joyful. The bed and bedding are Serta's standard double patented mattress and carnation bedding, the bathroom and shower equipment are Kohler sanitary ware, with PeterThomas-Ruth bath products; the movable desk with ergonomic chair, provides beyond expectations Comfortable office environment; there are also unique city landmark background images, interactive message walls, and intelligent guest control panels, which are very popular among guests. Hampton has always been committed to receiving every passenger sincerely like a friend, providing "friendly, reliable, caring, and comprehensive" service charm. Our growth is inseparable from the support of you and every guest, and we look forward to receiving it next time. Your more appreciation - love your Huan Xiao Peng.
Ke
Superior Room (2 beds)
Stayed in Jan. 2024
Family
1 review
Outstanding
Posted on 19. Febr. 2024
Nice hotel, good facility
Guest User
Superior Room (2 beds)
Stayed in März 2022
Family
5 review
Amazing
Posted on 31. März 2022
Nice and modern hotel.
Friendly staff, nice breakfast.
Guest User
Superior Double Room
Stayed in Juli 2021
Couples
19 review
Amazing
Posted on 23. Aug. 2021
We enjoyed the facilities of this hotel, which was why we booked it. Nice pool, buffet breakfast, gym area. It’s a little far from the beach and central spots in Haikou, but we enjoyed our stay for the price we paid and found it relaxing.
Michael Chee Siong
Superior Double Room
Stayed in Nov. 2021
Business travelers
4 review
Outstanding
Posted on 14. Nov. 2021
Tina is very helpful and very pretty.
Miraqi
Superior Double Room
Stayed in Aug. 2024
Couples
33 review
Outstanding
Posted on 10. Aug. 2024
Facilities: The hotel has indoor and outdoor swimming pools and hot spring pools
Sanitation: Clean and neat
Environment: The hotel environment is comfortable and you can have afternoon tea in the lobby on the first floor
Service: The floor waiters are warm and hospitable.
The breakfast is rich, and it is very nice to go to Global 100 to see the intangible cultural heritage of iron flower making in the evening.
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6/12
Response from Property: Dear friend, hello! Thank you for taking the time out of your busy schedule to share your pleasant holiday experience. Your affirmation is our greatest encouragement. We receive not only guests, but also friends from afar. "Friendly, reliable, caring, and thoughtful" are the unique charms that Huanpeng brings to guests, and they are also the reasons why guests love Huanpeng. We will strive to do better and better, and hope to have the opportunity to serve you again - waiting for your Huanpeng.
Sanhutongxue
Superior Double Room
Stayed in Aug. 2024
Business travelers
88 review
Amazing
Posted on 18. Aug. 2024
The room was clean and tidy. The duty manager provided good service. She was very enthusiastic to help me even though I didn't know how to turn on the washing machine. The swimming pool was great with good water quality. The breakfast was rich but there were a lot of people.
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Kongqijuanliuhai
Family Friendly Room
Stayed in Aug. 2024
Family
8 review
Outstanding
Posted on 18. Aug. 2024
First-class service! Call in advance to confirm the order and try to meet customer requirements.
The sound insulation is very good. Although it is on the highway, there is really no sound when the doors and windows are closed. This is a big plus. It is a five-star brand.
The only drawback is that the swimming pool is not in the same building. Although it is not far to walk, it is still inconvenient.
Family members reported that the lake view room has good sound insulation
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Guest User
Superior Double Room
Stayed in Aug. 2024
Business travelers
12 review
Posted on 16. Aug. 2024
Room hygiene needs to be improved, but the service is pretty good. The canteen on the first floor is very nice, but I guess I don’t have anything to eat.
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Response from Property: Dear friend, thank you very much for your support and recognition of our services. We are sorry that we did not leave you with a satisfactory stay. Huan Xiaopeng has reported your opinions to the relevant departments as soon as possible and made corrective measures. We will strengthen our training and inspections. Hampton has always been committed to sincerely receiving every traveler like a friend and providing "friendly, reliable, caring and thoughtful" service charm. Our growth is inseparable from the support of you and every guest. We hope to have the opportunity to visit you again next time. Welcome to welcome you - my dear little friend who loves you.
Guest User
Superior Room (2 beds)
Stayed in Aug. 2024
Family
15 review
Outstanding
Posted on 15. Aug. 2024
The room is clean, there is a family playground, complete facilities, first-class service, breakfast is very rich, and it is close to the ferry. I will come again next time♥️♥️♥️
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Response from Property: When we met for the first time, I received such high praise from you. Huan Xiaopeng’s heart was beating with excitement! As a "little fresh meat" that has just entered the Chinese market, Hampton is very happy to receive your support! Hampton by Hilton is positioned as a mid-to-high-end business hotel brand, aiming to provide a cost-effective and high-quality stay experience for business elites and families with children. We look forward to your visit again - Huan Xiaopeng is getting better and better!
Guest User
Superior Double Room
Stayed in Aug. 2024
Business travelers
37 review
Posted on 14. Aug. 2024
The environment is good, and the room is nice. Unfortunately, I didn't go to experience the hot spring after thinking about it.
But there are problems with the linens in the room. This has nothing to do with the hotel cleaning. They are all washed uniformly, and the liquid medicine used is not a serious thing. My sensitive skin reacts immediately after sleeping.
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Response from Property: Dear friend, thank you very much for your support and recognition. We are sorry that we failed to leave you with a satisfactory stay experience. The hotel has not received similar feedback from other customers. We are already planning to make other replacement measures for this problem. The hotel has outdoor hot springs and balcony hot spring pools. You must come and experience them next time you have the opportunity. Huanpeng has always been committed to sincerely welcoming every traveler like a friend and providing the service charm of "friendly, reliable, caring and thoughtful". Our growth is inseparable from the support of you and every guest. We look forward to receiving more praise and satisfactory experience from you next time - a sincere Huan Xiaopeng.
Yiwudashi
Family Suite
Stayed in Aug. 2024
Family
43 review
Amazing
Posted on 7. Aug. 2024
The hotel is located a little far from the city center, right next to the highway viaduct, but the sound insulation is good. You can hardly hear any noise when you close the doors and windows, which does not affect your rest. It is very close to the self-driving terminal, but you have to take a detour to get there because of road construction. The room we booked has a hot spring bath on the balcony, and the underground parking lot is also convenient. There is a self-service laundry room and the breakfast is also good. It is a good value for money in the peak season.
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Response from Property: Dear friends, thank you very much for your support and recognition, we are deeply honored. The hotel is adjacent to Changying 100 Theme Park, Crater Geological Park and West Coast South Area, about 30 minutes drive from the city, about 20 minutes from the New Haigang Port, Haikou Railway Station, Holiday Beach, Convention and Exhibition Center and other places. The surrounding supporting facilities are gradually being improved. At present, restaurants, pharmacies, supermarkets, convenience stores, KFC, barber shops, etc. have been opened one after another, and it will get better and better in the near future! Thank you for your company on the road of growth, and I look forward to your next visit-Huan Xiaopeng who pursues progress.
Guest User
Superior Double Room
Stayed in Aug. 2024
Family
2 review
Outstanding
Posted on 4. Aug. 2024
Because we were driving to Hainan and the ferry was delayed, we found this hotel temporarily. It was great! The hotel is not far from the port, very quiet and big. The swimming pool and children's area are all very good. I especially like the lobby of the hotel, which has the style of a five-star hotel! In short, it was really great! Especially the waitress in the restaurant that night was very real and kind! I will stay here again next time I come to Haikou! Thank you hotel for upgrading the room type for free and sending a small gift
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6/7
Response from Property: Simple days are like a cup of fragrant tea, the more you taste it, the more delicious it will be; good quality products will prove their unique value under the test of time. Your preference gives us more courage to move forward. The hotel has complete western restaurants, gyms, children's playgrounds, swimming pools, hot spring pools, free parking lots, self-service laundry rooms and other supporting facilities to meet your needs. Waiting for the next meeting, best wishes!
Guest User
Superior Room (2 beds)
Stayed in Juli 2024
Family
8 review
Outstanding
Posted on 5. Aug. 2024
I stayed for many days, and the price-performance ratio is very high.
Recreation: The children's playground and swimming pool are very good. The children especially like the children's playground and play for a long time every day.
Service: The beauty at the front desk on the day of check-in was very good and enthusiastic, and it was not bad afterwards. I especially want to praise the floor service lady on the 7th floor. When I first lived on the 7th floor, the floor service lady was very nice. Every time I saw her, she was smiling and very enthusiastic. Because I brought two children, she also helped us get more mineral water, children's slippers and toothbrushes. I just forgot her name, and I wanted to stay a few more nights just for her! This lady should be the focus of your hotel's praise and benchmark! Because the difference is really a bit big when I moved to the 4th floor, although it is not bad.
Breakfast: It is relatively rich and fully meets the needs!
The lobby lounge area is also very good, and the projection is playing the live broadcast of the Olympic Games
It is also worth mentioning that I stayed for several days and saw the lady cleaning the room. Every room was disinfected!
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Response from Property: Thank you for your praise. It is the greatest honor for our hotel to receive your affirmation! We have been committed to providing every guest with a comfortable accommodation environment and meticulous and thoughtful services. I am very happy that our efforts have been recognized by you. Seeing the satisfied smiles of the guests is the greatest reward for our hard work. I sincerely look forward to your visit again - love you, Xiaopeng Huan.