Sofitel Haikou Reviews
Sofitel Haikou
105 Binhai Avenue, Long Hua District, Haikou, PR China, Longhua District, Haikou, Hainan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Sofitel Haikou Guest Reviews
4.8/5
Excellent
4992 review
Verified reviewsLocation4.8
Amenities4.8
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(4992)
Positive reviews(4908)
Reviews with photos/video(1228)
Delicious breakfast(381)
Friendly front desk staff(275)
Well designed(161)
Nice sea view(158)
Located downtown(101)
Great swimming pool(73)
Negative reviews(81)
Mihai Tiberiu
Luxury Room,1 King Bed,City View
Stayed in Feb 2024
Couples
7 review
Outstanding
Posted on Feb 10, 2024
Myself and my girlfriend spent only 1 night at the Sofitel. Even in this short period of time, our stay was a memorable one. Starting from the warm welcome at the lobby area on the 1st floor with luggage assistance, until our departure from the same place when the kind Concierge staff assisted us get a transfer to the train station while we were not able to do it (didi) due to the business generated by the Chinese New Year. At the Front Desk, Echo welcomed us with a warm sincere smile and showed a high level of confidence and product knowledge while highlighting the hotel facilities. Moreover, she went above and beyond our expectation when she recommended the hotel restaurant and few dishes when she heard my girlfriend telling me she is hungry. Another memorable experience was our SPA treatment where the staff were very friendly and professional. Overall, the hotel feels very new with, the location is great and the level of cleanness is very satisfactory. We will defiantly return to Sofitel if business or leisure will bring us back to Haikou.
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Ilyas Turenov
Luxury Room,1 King Bed,City View
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jul 1, 2024
Very beautiful and nice place to stay in Haikou. Just one word - Sofitel! Everything is as good as possible. Hotel buffet lunch and dinner is also anyone would enjoy. Especially , if you are looking for some Western Food here in Haikou, that is not easy somehow.
Special thanks to helpfull receptionist Shirley
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Guest User
Luxury Room,1 King Bed,City View
Stayed in Jun 2024
Travel with friends
16 review
Very Good
Posted on Jun 16, 2024
The water that comes out from the tap for the bathtub, is murky and dirty. Has lots of sediments making the bathtub unusable and makes very bad experience after trying for umpteen times. The room was overall is good condition and smoke-free
Response from Property: Bonjour Guest, thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador
Teo792
Luxury Magnifique Room, 1 King Bed, Ocean View
Stayed in Dec 2023
Couples
23 review
Outstanding
Posted on Dec 10, 2023
Very nice hotel with good location. Up to the Sofitels standard I use to stay. friendly staff who made the effort to speak english with us. will definitely come back.
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Guest User
Guestroom - Sea-View (Double bed)
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on May 31, 2024
Very good room quality and service!

Front desk staff Catherine XIAN was very helpful and provide various Haikou city tour advises!
Response from Property: Dear guest, thank you for your valuable feedback regarding your stay at Sofitel Haikou. I believe your trip to Sofitel will be very enjoyable and you will feel its French charm and elegance. Let me tell you a little secret, in the Sofitel MyBed sleep menu, you can also choose a unique room service, which is to turn the bathroom into a private haven for relaxation. Guests can choose from two complimentary bathroom services: the healing "Soothing Bath," where they laze in hot water dripping with soothing essential oils and healing bath salts, or the "Bubble Bath," where they bathe Have more fun times. When you visit the hotel next time, you can inform the hotel artists in advance of your preferences so that we can better prepare for your arrival. We are happy to help you! Cynthia XU Sofitel Ambassador
Guest User
Luxury Club Room, 1 King Bed, City View
Stayed in Apr 2024
Solo travelers
1 review
Great
Posted on Apr 21, 2024
I received an upgrade to a beautiful room - thank you. The food is amazing, and I enjoyed the spa too!
Response from Property: Dear guest, thank you for your valuable feedback regarding your stay at Sofitel Haikou. Thank you very much for your great support to our hotel. Because of loyal customers like you, the hotel is more motivated to do its best and we are committed to providing all guests with high-quality services and complete facilities and equipment. Here please allow me to recommend to you the hotel's music restaurant and bar "Lemon 1900". It is located on the top floor of the 36th floor of the hotel. It has indoor and outdoor spaces and three independent rooms. It offers elegant modern flavor, Mediterranean fusion specialties, and a beautiful view overlooking the bustling city. It has a dining space to create an unforgettable dining experience for you. The spacious and comfortable hall is ideal for wine tastings or private dinners. Thank you again for your feedback and we look forward to your next visit and experience on every special day. Cynthia XU Sofitel Ambassador
Guest User
Luxury Room,1 King Bed,City View
Stayed in Mar 2024
Family
13 review
Amazing
Posted on Mar 28, 2024
Great hotel, really good breakfast, new, modern and very clean. There were, however, 2 problems. We asked for interconnecting rooms before arrival and the hotel stated this would be okay. When we arrived, we were told interconnecting rooms were not available, which was a little frustrating. Also, the hotel is non smoking, but a number of guests ignored this and were smoking at the buffet dinner or in their rooms/public areas. Disappointingly some staff ignored the fact guests were smoking and did not take any action to stop them. Hence my lower rating for service. That said our rooms were lovely and the overall experience was very good.
Response from Property: Bonjour Guest, thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Haikou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eve HUANG Sofitel Ambassador
Swoopdown
Luxury Room,1 King Bed,City View
Stayed in Jun 2024
Couples
36 review
Outstanding
Posted on Jun 30, 2024
Hotel is great. I always enjoy my stay here. I’ll definitely be back.
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Mel
Guestroom - Sea-View (Double bed)
Stayed in Feb 2024
Travel with friends
9 review
Great
Posted on Feb 9, 2024
Location was not bad. Breakfast was not bad, but good air circulation system. We had to change our room because the room really stink. Staffs were still helpful enough to change us to better room.
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Cheung
Luxury Room,1 King Bed,City View
Stayed in Aug 2023
Business travelers
1 review
Posted on Aug 8, 2023
I would expect better from an international hotel. I speak English and Chinese as I am bilingual and am unable to order off of Sofitels late night menu. I get a confused reply from the customer service manager about what I am talking about. I ask for a manager who is also confused about their advertised late night menu. I then proceeded to tell them about my disappointment at which point I have to go down, in my pajamas, to the first floor (to which the lobby is on the 35thfloor) to relieve my McDonald’s which I hate eating
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is receive a valuable feedback. I will share your comments with our team to improved our service and take appropriate action immediately to avoid the recurrence of this problem. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager
Jiwan T
Luxury Room,1 King Bed,City View
Stayed in Oct 2023
Solo travelers
5 review
Very Good
Posted on Oct 31, 2023
Good view and comfortable stay
JoJoT
Luxury Room,1 King Bed,City View
Stayed in Nov 2023
Solo travelers
9 review
Amazing
Posted on Nov 28, 2023
A modern hotel that uses smart high technology and is worth staying in. The room is big and the bed is comfortable. Overall very good. Although some unpleasant things happened along the way, the administrator listened patiently and dealt with things. It is recommended to stay here and I will consider staying there again next time I go to Haikou. Finally, thank you Sharon for seeing me off.
nice location
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager
Cheong Eileen
Luxury Room,1 King Bed,City View
Stayed in Nov 2023
Family
4 review
Very Good
Posted on Nov 26, 2023
Nice and clean hotel. There is TV programme displayed on the mirror in the bathroom. Pillow was too soft. Although they offer pillow selection, most are not available. Food options near the hotel are limited. Overall we did enjoy the stay.
Response from Property: Bonsoir Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager
LoveMG
Luxury Room,1 King Bed,City View
Stayed in Jul 2024
Travel with friends
8 review
Very Good
Posted on Jul 9, 2024
Very convenient location, rooms are clean
Response from Property: Bonjour Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve HUANG Sofitel Ambassador
Guest User
Luxury Club Room, 1 King Bed, City View
Stayed in May 2023
Couples
26 review
Outstanding
Posted on May 7, 2023
I have previously stayed at the Sofitel in Haitang Bay a few times so am quite familiar with their style and service and I have to say Sofitel. haikou actually exceeded my expectations. Considering it is just in a tall building, they've done a very good job to give it a 'resort' feel. They've achieved this through really excellent customer service and with decent facilities. The rooftop pool is nice and has sunbeds around the side (not really visible in the photos). I always value a gym in a hotel and I am a lift weights alot and I would say this is one of the best hotel gyms I've been to that isn't an actual commercial gym. It has a good enough range of equipment for anyone who regularly goes to the gym.
We also had the club access and the ladies who worked in the clubroom, Kristy and Shirley were excellent and very friendly and accommodating.
The level of English was also very good and I also appreciated that reception allowed me to check out at 4pm at no extra cost, which is always a good representation of customer service.
Would recommend if you want resort vibes in the middle of the city.
Response from Property: Bonsoir Guest, We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback and nominations for good service to Club Millesime/Front desk heartists. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our all hearties as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager