7 Days Premium Hotel (Haikou Riyue Square Duty Free Shop Wuzhishan Road Branch) Reviews

Response from Property: Dear guest, hello, we are very sorry for the bad experience brought to you during your stay. The branch attaches great importance to your feedback and suggestions and will deal with them as soon as possible. Due to the humid climate in Hainan, the branch has been disinfecting the rooms regularly. We will continue to strengthen the disinfection efforts to prevent such problems from recurring. Once again, we sincerely apologize for your valuable comments and criticisms. Thank you also for supporting us. All staff look forward to your visit again!

Response from Property: Dear guests, hello! First of all, thank you for letting us know about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. If you find any problems during your stay, please report it to our 24-hour front desk. We hope to have the opportunity to provide you with better services in the near future. wish you a happy life!

Response from Property: Dear guests, hello! I'm very sorry for the bad stay experience I brought you! Because the hotel property has limited space, the room space is not very large. If you have space requirements, you can consider our premium double bed. In addition, the branch attaches great importance to your feedback and suggestions and has dealt with them as soon as possible. The employees on duty were also severely criticized. At the same time, the branch will continue to strengthen skills training for employees and customer service training to prevent such incidents from happening. I hope you will have a different experience next time you stay. Once again, we sincerely apologize for your valuable comments and criticisms, and thank you for your support.

Response from Property: Hello dear guests! Thank you very much for your stay and your thoughtful and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations. We will work hard to improve and apologize for the inconvenience caused to you. The branch management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!

Response from Property: Hello dear guests! We are very sorry to bring you a bad stay experience! If you encounter any problems during your check-in, you can directly contact our 24-hour front desk. Customer first, service first, we will solve your problems for you as soon as possible. We are doing our best to serve you! After investigation by the hotel management, none of our front desk staff received feedback on such issues during your stay! In addition, we also check that you checked in around 1 a.m. and checked out relatively early in the morning. I wonder if the problems you mentioned during the day are consistent with the time during your stay! Each piece of our bedding has been cleaned and disinfected according to the standards of a regular washing company! Our bedding guarantees 100% change for every guest. Rooms will be cleaned by the room attendant and must be inspected by our room manager before they can be opened to guests for check-in! There may be some people with special sensitive constitutions who are prone to skin allergies in unfamiliar environments! I hope your next stay will bring you a different experience! Wish you a happy life!

Response from Property: Hello dear guests! We are very sorry to bring you a bad stay experience! If you encounter any problems during your stay, you can directly contact our 24-hour front desk. We will solve your problems for you as soon as possible. We are doing our best to serve you! Each of our bedding products has been cleaned and disinfected by a regular washing company according to strict procedures! Our bedding guarantees 100% change for each guest. Rooms will be cleaned by the room attendant and must be inspected by our room manager before they can be opened to guests for check-in! There may be some people with special sensitive constitutions who are prone to skin allergies in unfamiliar environments! Since the branch was upgraded and renovated in 2018, our engineering department employees are doing their best to maintain the rooms every day! Our engineers have investigated the air conditioner problem you reported. We have learned that the air conditioner should be set to cooling mode and the wind speed mode needs to be adjusted. If you encounter any problems during your stay, we can help you as soon as possible. You handle it! I hope your next stay will bring you a different experience! wish you a happy life!

Response from Property: Hello, dear guests! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home while staying at 7 Days Premium Hotel. Because the branch was renovated and upgraded at the end of 2018, our engineers from the engineering department are still working hard to maintain the guest room equipment and facilities every day. We look forward to having you come again to review our progress. I wish you a happy day!

Response from Property: Dear guest: Thank you very much for your support to our branch. If you encounter any problems during your stay at this hotel, please call the front desk. We are very sorry that we did not meet your expectations. Please allow us to express our sincerest apologies to you. Due to the humid weather in Hainan, the room has a bit of a musty smell. You can ventilate it through the windows. We have reported the equipment and facilities issues you reported to our superiors and will make rectifications in the future. In addition, our room types also have quiet rooms on the inside. We The front desk can help change rooms. We hope to have the opportunity to provide you with better service in the near future. Wish you a happy life!