Gefei Hotel (Haikou High-speed Railway East Station) Reviews
Gefei Hotel (Haikou High-speed Railway East Station)
Building D, Mapo community, 440 Hekou Road, Qiongshan District, Haikou, Hainan, ChinaView Hotel Details
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Gefei Hotel (Haikou High-speed Railway East Station) Guest Reviews
4.6/5
Very Good
1848 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1848)
Positive reviews(1802)
Reviews with photos/video(617)
Friendly front desk staff(144)
Awesome amenities(114)
Delicious breakfast(110)
Offers pick-up/drop-offs(87)
Convenient parking(71)
Would stay again(38)
Close to airport(37)
Negative reviews(46)
Jason.c521
Cozy Family Reunion Room
Stayed in Apr 2024
Travel with friends
2 review
3.7/5
Posted on May 4, 2024
We had some issue with the toilet not able to flush. The staff came and fix the issue for us immediately. Hotel was not located near to the city, there's no other mode of public transport available except calling for the taxi or DiDi in China which was quite easy using the Alipay app. Is about 20-30 mins drives to Qilou Old street and other malls in the city area. Price of the hotel room was consider reasonable and affordable. Overall staying experience was good.
Response from Property: Dear customer, thank you very much for sharing your stay experience with us. We regret that it did not meet your expectations. Please accept our sincere apologies. The hotel will perform regular maintenance on the rooms and various other facilities and improve every detail to provide you with a perfect stay. There will be various promotions and special offers at different times. If you have confirmed your itinerary, please book in advance to enjoy more discounts. Sincerely look forward to your visit again!
Guest User
Smart Room - With View (Double Bed)
Stayed in Apr 2024
Solo travelers
29 review
4.7/5
Amazing
Posted on Apr 4, 2024
I would stay here again. Comfortable bed. Clean hotel. Nice coffee at breakfast. All the food was a little bit cold. Breakfast was dumplings, fruit, boiled egg etc.
Response from Property: Dear customers and friends, thank you for your support and trust in our hotel. Your few words are definitely better than countless compliments. Your satisfaction is the greatest support for us! Please pay more attention to us, old friends! Looking forward to your visit again! Wish you good luck
vas_
Smart Room - With View (Double Bed)
Stayed in May 2024
Solo travelers
6 review
4.5/5
Great
Posted on May 4, 2024
Value for money. Clean, comfortable, and they can pick up up for free! Recommended!
Guest User
Business Double Bed Room With Double Breakfast
Stayed in Feb 2024
Family
3 review
4.2/5
Very Good
Posted on Mar 6, 2024
A great hotel with free airport pickup service. Very clean with modern electric appliances. Would highly recommend!
Batjargal
Business Twin Room With Double Breakfast
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Very good location,
Very clean and comfortable rooms 😘😘
Response from Property: Dear guests: thank you for your recognition of Haikou gefei hotel, we sincerely welcome you to stay again Gefei Hotel, and wish you a pleasant trip to Hainan!
Shanshanbaba
Featured Smart Room (Double Bed)
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Facilities: The facilities are relatively new and highly intelligent.
Hygiene: The room is clean and hygienic, and the breakfast is relatively simple, but it is completely sufficient and hygienic.
Environment: The overall environment is very clean, the surrounding environment is also good, and it is very convenient to travel.
Service: There is a pick-up service, which is very convenient, and the room is cleaned in a timely manner.
Original TextTranslated by Google
Response from Property: When I miss you, the sunset is you, the evening glow is you, the moon in the clouds is you, the twinkling stars are also you. When I miss you, the slanting wind is you, the drizzle is you, the chilly cold is you, the rolling thunder is also you, everything is you. Your arrival adds light to Xiaofei. Thank you for meeting you, and I hope I can always be by your side!
Guest User
Business Double Bed Room With Double Breakfast
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 15, 2024
On the first night in Hainan, the flight was delayed for more than an hour. Gefei Hotel contacted the airport in advance to pick us up and arrived at the airport in advance to wait for us to check in and rest in time. The room was very clean, the mattress was comfortable, and the air conditioning was particularly powerful. It was a bit cold when only the dehumidification was turned on. Although the breakfast was simple, it was well matched and very comfortable to eat.
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Response from Property: Natural, comfortable and fresh accommodation environment. We believe that guests are family members and provide meticulous neighborhood services. Gefei is a warm hotel. If you like it, please recommend it to your relatives and friends. Come to Gefei to experience the most intimate service~
Anonymous User
Business 2-bed Room
Stayed in Aug 2024
Other
2 review
0.5/5
Posted on Aug 10, 2024
I was speechless. When I entered the room and wanted to drink some water, I found that the water had been drunk and was not replaced with new water. The light in the room was broken and it was blinding. The construction site behind was so noisy that I couldn't rest well.
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Response from Property: I am really sorry to see your comment. It is our colleagues' negligence that caused you a very bad stay experience during your stay. It is our hotel's problem. We sincerely apologize to you. In response to your question, the hotel has held a department meeting and will deal with it seriously to avoid similar problems from happening again. Regarding the construction site problem you mentioned, we are actively connecting with the construction unit and relevant departments. The normal construction time of the construction site is from 8 am to 10 pm. The construction unit will make adjustments to the nuisance in the near future. If you can see the comment reply in your busy schedule, please contact the hotel. We sincerely apologize for not providing you with a good stay experience due to our negligence and make corresponding compensation. I am very sorry, please give us a chance to correct it. You are welcome to contact us at any time.
Lingnanqingcheng
Business Queen Room
Stayed in Jul 2024
Business travelers
69 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Because it is on the top floor, you can see the river view outside the window when you open the curtains in the morning. You can also exercise along the river when you get up early. The transportation location is also convenient and very quiet, suitable for business trips.
Environment: Very good
Service: Good
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Response from Property: I sat on the rooftop, and the wind flowed through my ears, bringing the sounds of the whole world. In the wind, some people played and sang, some danced, and some fell in love... Thank you very much for your praise of our hotel, and thank you for your review of the hotel. Definitely, I look forward to your visit again, Xiaofei wishes you a happy life!
Guest User
Smart Room - With View (Double Bed)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 8, 2024
The hotel environment is particularly good, the service is warm and thoughtful, and you feel at home. The room is clean and tidy, the bathroom is separated into dry and wet areas, there is free sour plum soup, the breakfast is also good, and there is free airport pick-up service.
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Zhangdazhuangshi
Business Queen Room
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Jul 8, 2024
1. The price and service are all OK. There is airport pick-up service, breakfast, and convenient transportation. It is not far from the train station and airport.
2. It would be better if there was an introduction to the smart home at the end. Xiaodu cannot control the TV. The TV cannot watch other apps except iQiyi, which requires you to log in as a member. The screen projection also failed, which is a pity. The smart toilet is very **. There is no regularity in flushing. When urinating, the lid is closed without detecting that someone is still there.
3. The service is very good. The front desk cleaners, drivers and security guards are all very enthusiastic to help, polite and considerate. They helped with the luggage, gave a lot of drinking water, helped with breakfast, etc.
4. The details need to be cleaned up. There are sticky oil stains under the coffee table, and the materials under the toilet lid are not wiped clean.
5. There was some noise during the day due to the construction of surrounding construction sites.
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Response from Property: Dear guests: Hello! Thank you very much for your stay and your review of the hotel. We apologize for not being able to bring you a satisfactory accommodation experience! Since the hotel has been open for a long time, some temporary problems will inevitably occur in some facilities. We have promptly investigated and implemented the above issues you reported. In order to provide you with a more comfortable stay experience, the hotel hardware upgrade is under planning. We believe that you will be satisfied with your next stay. All the hotel staff warmly look forward to your visit again!
Anonymous User
Business Queen Room
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 12, 2024
The hotel service is very good, the sister has a good attitude, the breakfast is rich, the view of Nandu River is superb, there is also airport pick-up service, and the room hygiene is also very good. It can be said to be a treasure-level hotel.
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Response from Property: Dear guest: Hello! Thank you for your trust in Gefei! Thank you for your generous praise and strong recommendation! It is really hard to leave Gefei. Gefei is your most beautiful and warmest home in Haikou. Please remember to come back often when you have time!
Anonymous User
Smart Room - With View (Double Bed)
Stayed in Jun 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel was unexpectedly good. The front desk lady was very friendly and even carried my suitcase in after I parked the car. The hotel environment was the same as the photo, clean, and the bathroom was very design-conscious. In short, it was a very satisfying stay.
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Harmonie Wee
Cozy Family Reunion Room
Stayed in May 2024
Family
4 review
4.2/5
Very Good
Posted on Jun 4, 2024
Thank you to the boss for coming to pick us up at the airport. The front desk staff Ahan was very kind and answered our questions. He also added a free morning for 4 of us and only charged RMB29 per person for the morning. The smart I room was very clean and the toilet was very spacious. It just smells like a lot of smoke in the room. Smoking is allowed?
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Guest User
Smart Room - With View (Double Bed)
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 9, 2024
Convenient airport pick-up, separate wet and dry bathrooms, smart toilets, good environment, and most importantly, the prices of items that need to be paid are marked on the items, and the consumption is transparent, unlike some hotels that charge a fee! ! ! ! I will come again next time
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Response from Property: The happiest thing for the hotel every day is to see your good comments. Your good comments are like a spring that nourishes our hearts. We will cherish your good comments even more, constantly improve ourselves, and strive to make our service better. Your good comments are the greatest affirmation and encouragement to us. We hope that you will visit our store again and test our progress.