Sofitel Hotels in Haikou

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton: -Great location and rooms -Very good breakfast buffet with many choices -Even better dinner buffet (298RMB/Person) -Great panorama view -luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of previous issues.

The location was not ideal for the purpose of my vacation. It was difficult to determine from the online information available, if there was a beach nearby. There wasn’t. It was also frustrating that the swimming pool was closed given that there was not swimming beach nearby. There is a supposed to be a spa in the hotel but it was no longer available. A fitness room still exists and looked well equipped. Aside from this, the staff were friendly and a couple of the staff spoke enough English to take care of my needs. The buffet breakfast was excellent and the cleaning staff did an excellent job of cleaning my room. It was convenient to have laundry facilities in the room given that my stay was 14 days long. If you’re in Haikou for business, then I give this hotel high marks. I was on vacation so it wasn’t the ideal hotel.

Hallways and lobby are gorgeous looks very classy There are also hot spring baths and buffet breakfast, the service is also in place and I am very satisfied! It’s just that the location is located in the urban area. It took a long time to take a taxi back to the hotel yesterday. However, there are many snack bars around at night, so it’s suitable for a stroll.

Came here with friends for CNY. The hotel itself was nice and clean and the room was really spacious. The bathtub really sold this room for me. Simply amazing. The beach is right across the street which can be a big plus but unfortunately, the weather was not the best so I didn't visit at all. The downside of this location is its a bit away from bars and restaurants nothing is walking distance. The staff was really nice and two people were able to assist in English. I forgot the names but they were super helpful.

Amazing hotel ! ❤️ excellent service , wonderful people, beautiful territory with volcanic hot springs and swimming pools. Thank you Beth , a young lady on the reception for helping us to handle all issues and requests during our stay. We also discovered a nice souvenir on the table , what a lovely touch for a good memory. I will definitely recommend this hotel to all my friend and family members, in love. My mom loves it so much too, thank you.

It’s a great hotel at a very good price. You would pay about three times in Europe for this convenience. The buffet restaurant has very good selection of sushi and fish and meats, and the beer is included. The Chinese restaurant is also pretty good at a reasonable price. If you need a few things for shopping, just go across the street near the Holiday Inn.

This hotel was a good find. The rooms are great, clean and spacious. The beach is the best thing it has, clean, wild, empty. Bring your own chairs because it is as empty as we show on the pics. The pools are clean and huge, lot’s of space for all guests. Beautiful gardens to walk around. The only issue was food: breakfast was really good with a ton of options for Chinese and western. However, after breakfast you will fin a Chinese restaurant call China Spice with only Chinese food and a bit pricey, the room service menu which was ridiculously overpriced or the food at the bar, which was not great. We ordered Quesadillas that had no cheese, and who knows what was inside, look at the pic of the guacamole. The pizza margarita is your best option there. The piña coladas were a good option. We gave it 4 diamonds because of the food options, you can order delivery through the Apps though, there is nothing around walking distance.

Breakfast had a vast selection, but none of it was very good. The sushi would make a Japanese person cry, the sausages and bacon would make an English person cry and you would get a better Chinese breakfast for 10RMB at a local market (baozi and yotiao are from frozen). The main reason for choosing this hotel over other options was the kids club. Unfortunately it is rubbish. A single member of staff doing some origami with leaves or basic art/craft. Requires adult supervision. Very disappointing by international standards. Hotel is very grand, but not maintained to the standard you would expect from the brand. Design of the hotel does not lend itself to Haikou's climate, the communal spaces are not aircondionable and so it is uncomfortably hot. Pool was good, but again needs maintenance. Children especially enjoyed the foam cannon. Room was spacious, clean and cool. Coffee is good. At the time of writing they offer ”good night” as a free gift which is a lavender spray. They also offer a free drink on arrival - which just means help yourself to a drink from the fridge in your room. Overall I would recommend paying a bit less and going with a newer hotel closer to the city.

Excellent service, amazing pools, nice beach view, perfect rooms, top!