Wanjia Forest Hot Spring Hotel

Wanjia Forest Hot Spring Hotel Reviews

Wanjia Forest Hot Spring Hotel

Near Dahailin Highway (Shuangfeng Wood Field Scenic Area, Changting Town), Hailin, Heilongjiang, 157125, ChinaView Hotel Details
Wanjia Forest Hot Spring Hotel
Wanjia Forest Hot Spring HotelWanjia Forest Hot Spring HotelWanjia Forest Hot Spring Hotel
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Wanjia Forest Hot Spring Hotel Guest Reviews

3.9/5
248 review
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(248)
Positive reviews(224)
Reviews with photos/video(89)
Tasty food(19)
Classy environment(17)
Loved the view(16)
Many amenities(14)
Friendly front desk staff(11)
Quiet & comfortable(9)
Toiletries were average(6)
Close to scenic area(6)
Negative reviews(24)
Dawn
Family Friendly Room
Stayed in Dec 2023
Family
6 review
2.2/5
Posted on Dec 23, 2023
Expensive yet customer service was bad. Location of hotel is really far away from entrance and you can only walk there while carrying your baggages. No transport provided. Breakfast buffet was limited and food were not warm. Good thing is entrance to hot spring is at the first floor of the hotel which is convenient
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. After receiving your feedback, we will immediately investigate and make rectifications: [For your feedback, the hotel has a dedicated customer service department. After your reservation is successful, we will contact you to provide you with hotel location, breakfast time/hot spring time/skiing Time/Business hours of each attraction in the scenic area. The hotel will also strengthen health supervision and improve the breakfast category] We sincerely apologize to you again. The hotel will continue to upgrade its facilities and services. We hope you can come and experience it again. We will definitely give you a different accommodation experience!
Mr_huai
Hot Spring Room (2 beds) (Floor heating)
Stayed in Dec 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 8, 2024
酒店很好的。zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Response from Property: Dear guests, hello! Thank you for choosing to stay at [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]. Xuexiang’s close-to-nature resort environment allows every guest to relax and integrate into it. We look forward to seeing you again in Xuexiang. Snow, we will continue to provide excellent service to our guests.
Guest User
Guestroom (Double bed) (Floor heating)
Stayed in Jan 2024
Family
1 review
2.7/5
Posted on Jan 8, 2024
The hotel was located right at the end of Snow Town therefore it was a fairly long walk from the town. It is a very typical Chinese hotel where no one speaks English. Looks really Communist :D The room was ok but the carpet was filthy as it doesn't look like it was ever cleaned. However, the bathroom was clean & the bed was quite comfortable. The window sills were also filthy so were the curtains. Unfortunately, our toilet bowl was blocked & the water overflowed but the housekeeping were nice enough to come help unblock but when they couldn't they got the technician to come so we spent the whole night awake to finally realised that the previous guest flushed a toothbrush down the toilet. Breakfast had limited selection & although it said breakfast was till 9am but before 9am, there was no food left. It is ok for a night or 2 stay but I won't recommend any longer than that.
Response from Property: Dear guest, I am sorry that I failed to provide you with a good experience. We immediately investigated and rectified your feedback: the hotel has been renovated, the facilities and equipment have been updated, and the sanitation inspection of the guest rooms has been strengthened. In order to bring you a better stay experience, you can contact the front desk at any time if you encounter any problems during your stay. The hotel is equipped with butler service. The hotel is located in the Xuexiang scenic area. Since vehicles are prohibited from passing through the Xuexiang scenic area, we deeply apologize for the inconvenience. [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)] We sincerely apologize to you again. The hotel will continue to upgrade its facilities and services. I hope you can come again to experience it. We will definitely bring you a different stay experience!
Imiss6688
Hot Spring Room (2 beds) (Floor heating)
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 20, 2024
It should be a relatively good hotel in Xuexiang Scenic Area. It is a bit far away from Xueyun Street and is acceptable. However, it is inconvenient to carry a lot of luggage, so you have to ask someone to carry it. It costs 20 to 30 yuan per box, and there is no shuttle bus. I walk a lot when I go out for a walk every day. Overall it's pretty good. I also took a dip in the hot springs provided. There were only a few pools. There is a small train downstairs and it is very close to the amusement park. The food in Xuexiang is not very good. It is not delicious and expensive. It feels fresh to people from the South for the first time. We played on the slide behind the hotel. The snow next to it was very thick and we had a lot of fun.
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6/15
Response from Property: Dear guests, hello! Thank you for choosing to stay at [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]. Xuexiang’s close-to-nature resort environment allows every guest to relax and integrate into it. We look forward to seeing you again in Xuexiang. Snow, we will continue to provide excellent service to our guests.
wendyxiao121
Hot Spring Room (2 beds) (Floor heating)
Stayed in Jan 2024
Couples
18 review
2.0/5
Posted on Jan 30, 2024
No matter how beautiful the photos you take in Xuexiang, it’s not worth going there once. If you really care about checking in, then go there once. It was a bad experience starting from the Xuexiang Gate Service Center, which was chaotic and chaotic. As the best hotel in Xuexiang, Wanjia Hot Spring is 1.1 kilometers away from the big stone monument where the tour bus drops off. There is no bus to pick up and drop off. I made several calls to the hotel and the reply was that I would go on my own. Well, it would take at least 20 minutes to walk in the ice and snow. The more I walked, the better. The famine has arrived. By the time we arrived at the hotel, our hands wearing thick gloves were numb from the cold. Who would still be in the mood to brave the cold wind after checking in and walk back and forth for 40 minutes to Xueyun Street to enjoy the snow scenery and watch a show? Then all the service staff in the hotel had a cold and indifferent attitude. When I met Manager Fu when I was buying a swimsuit, I felt a bit of warmth on this cold night. Even so, the 2600 Wanjia is still the best hotel in Xuexiang where you can have a good rest. My friend stayed in a B&B for 1,700 yuan and it was miserable.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. After receiving your feedback, we will immediately investigate and make rectifications: [For hotel facility issues, you can contact the hotel front desk for assistance. The hotel is located in the Xuexiang Scenic Area. Since the Xuexiang Scenic Area has multiple entrances and exits, you can choose a hotel that is farther from the hotel. Enter Xuexiang at the nearby Wuchangshan Hetun Gate and take a transfer bus, which will take you directly to the hotel. If you enter Xuexiang at the gate of Mudanjiang/Yabuli Snow Township Scenic Area, you need to walk on Xueyun Street (Due to Xuexiang Scenic Area regulations, cars cannot enter Xueyun Street on Xuexiang Street, I hope you can understand)] We sincerely apologize to you again, and the hotel will We will continue to upgrade our facilities and services. We hope you can come again and experience it. We will definitely give you a different accommodation experience!
Guest User
Hot Spring Room (2 beds) (Floor heating)
Stayed in Jan 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Apr 6, 2024
1. The room is decorated in a very old style. Even the TV can only watch 2 channels. Moreover, the hotel price has risen rapidly to a surprising level. I just booked 1600, and a few hours later, the room price was close to 1900. 2. The hotel is in the deepest part of the snow village. You have to walk the entire snow village street to get there. It is a full 2 ​​kilometers. It is minus 30 degrees. It is really exhausting to drag the suitcase. So if you get off the car, if there are people pulling luggage, you must remember to let them pull it. 20 yuan per box is really worth it. 3. There are many people at the hotel breakfast, and the food is just so-so. However, if you want to go to the snow hot spring, the hotel has a corridor directly to the hotel, so you can walk without wearing a down jacket. This is very convenient. Overall, the environment is really the best in the snow village.
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Guest User
Business Suite
Stayed in Dec 2023
Other
1 review
1.0/5
Posted on Jan 1, 2024
I was very unhappy. The hot spring told me that it was free in the city and charged outdoors. When I bought it, it clearly said indoor and outdoor.
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. After receiving your feedback, we will immediately investigate and make rectifications: the hotel hot spring requires you to go to the hotel front desk for verification. The hot spring business hours are 16:00-23:00. We apologize for the change. [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)] We sincerely apologize to you again. The hotel will continue to upgrade its facilities and services. We hope you can come and experience it again. We will definitely give you a different accommodation experience. !
Guest User
Family Friendly Room
Stayed in Dec 2023
Family
5 review
3.0/5
Posted on Jan 1, 2024
It's too far from the main street, and for such a high room rate, there is no luggage transportation. The breakfast is very poor~ but the view is really good. There are only 3 outdoor hot springs, and the rest are not open. The indoor children's area hot springs are not open, and bathrobes are charged extra. .
Original TextTranslated by Google
Response from Property: Dear guests, hello! Please accept the most sincere greetings from [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]! We are very honored to be your choice of hotel for this trip to Xuexiang. Thank you for sharing your experiences and feelings with us to help us continuously improve our customer service. We are deeply sorry that this check-in experience did not meet your expectations! Thank you again for your visit and for pointing out the deficiencies. We sincerely hope that you will visit again so that we can have the opportunity to provide you with better service.
Guest User
Guestroom (2 beds) (Floor heating)
Stayed in Dec 2023
Family
27 review
1.0/5
Posted on Dec 25, 2023
Why charge thousands per night? ! The location is not close to Xueyun Street, and it takes 20 minutes to walk on a dark road in such a cold weather! There is no shuttle bus! The front desk clerk is terrible! The little things in the room were very dirty, and the slippers looked like they were used. It was outrageous to give such a bottle of shampoo and shower gel to who could use it? There is no place to put it yet and it needs to be put underground! It's not that deceiving, right? ? Are you, Wanjia, planning to close down this year after finishing the scam? 300 is really too much for one night. The indoor hot spring water is like soaking in urine. I vomited when I saw it! I have never given such a long negative review, you are awesome!
Original TextTranslated by Google
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. After receiving your feedback, we immediately made investigations and rectifications: the hotel has now been renovated, the facilities and equipment have been updated, and guest room hygiene inspections have been strengthened. In order to give you a better check-in experience, if you encounter problems during your stay, you can contact the front desk at any time to handle it for you. The hotel is equipped with butler service. The hotel is located in the Xuexiang Scenic Area. Vehicles are not allowed in the Xuexiang Scenic Area. We apologize for the inconvenience caused to you. [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)] We sincerely apologize to you again. The hotel will continue to upgrade its facilities and services. We hope you can come and experience it again. We will definitely give you a different accommodation experience. !
Qilindoudou
Hot Spring Room (2 beds) (Floor heating)
Stayed in Dec 2023
Family
24 review
4.0/5
Very Good
Posted on Dec 28, 2023
The room is relatively clean, the breakfast is average and there is not much to eat. It is still a bit far from the main street. If you want to go to Yaxue or Mudanjiang, you have to go through the entire Xuexiang to get there. There is no luggage pick-up service and you have to pay extra. Fortunately, there was thick snow downstairs in the hotel, so the baby had a lot of fun.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch). The resort environment close to nature in Xuexiang allows every guest to relax and integrate into it better. We are looking forward to your visit to Xuexiang again to play in the snow. We will continue to provide excellent service to our guests.
Guest User
Guestroom (Double bed) (Floor heating)
Stayed in Dec 2023
Business travelers
8 review
3.0/5
Posted on Dec 20, 2023
Checked in on the 15th. I ordered a 1.8-meter bed when I checked in. When I arrived in the room, I found that it was 1.5 meters. I asked to change it. The hotel staff insisted that it was 1.8 meters. I asked for a measurement on site. The manager came later, and he was still very professional and able to solve problems. Room type changed. The whole environment is quite satisfactory, and the price is still reasonable in Xuexiang, where land is at a premium. Only for later invoicing, the hotel can only provide general tickets and not special tickets. For units and individuals who have requirements for corporate reimbursement bills, it is still a good choice. I would like to thank Ctrip for handling both problems properly. No personal comments, just facts.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Please accept the most sincere greetings from [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]! We are very honored to be your choice of hotel for this trip to Xuexiang. Thank you for sharing your experiences and feelings with us to help us continuously improve our customer service. We are deeply sorry that this check-in experience did not meet your expectations! Thank you again for your visit and for pointing out the deficiencies. We sincerely hope that you will visit again so that we can have the opportunity to provide you with better service.
Hehuhaizhiqian
Family Friendly Room
Stayed in Dec 2023
Solo travelers
31 review
4.0/5
Very Good
Posted on Dec 14, 2023
As a scenic spot at the foot of the mountains, transportation is inconvenient and material transportation is also inconvenient. It is understandable that the room configuration and breakfast can only be said to be at the all-season level, but the charges are high. If you are going to Xuexiang scenic spots and care about cost-effectiveness, It is recommended that you can take a one-day round trip. Otherwise, no matter how expensive it is to stay in a scenic spot, you will have to endure it. There is nothing to say.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Please accept the most sincere greetings from [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]! We are very honored to be your choice of hotel for this trip to Xuexiang. Thank you for sharing your experiences and feelings with us to help us continuously improve our customer service. We are deeply sorry that this check-in experience did not meet your expectations! Thank you again for your visit and for pointing out the deficiencies. We sincerely hope that you will visit again so that we can have the opportunity to provide you with better service.
Guest User
Guestroom (Double bed) (Floor heating)
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The hotel's breakfast has a variety of varieties and is quite delicious. The stay was relatively comfortable. The room was very clean. The bathroom was separated from dry and wet areas. It was close to Xueyun Street. The hotel environment was good. There was a hot spring behind the hotel and it was very close. It should be the hotel with the best environment in Xuexiang. The parking lot is in Xuexiang. Outside the gate of the scenic spot, the service is also very satisfactory and recommended.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]. Xuexiang’s close-to-nature resort environment allows every guest to relax and integrate into it. We look forward to seeing you again in Xuexiang. Snow, we will continue to provide excellent service to our guests.
Guest User
Guestroom (Double bed) (Floor heating)
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 6, 2023
The hotel environment is clean and tidy, the room layout is perfect, elegant yet elegant, and the service is considerate, which makes people feel extremely comfortable. It created a feeling of home for me, everything is impeccable from big to small, and the price is very reasonable. The location is in the Xuexiang Scenic Area, next to the Dream Home Attraction, there are hot springs and skiing nearby, and it is also very close to Xueyun Street. You can play in Xuexiang during the day and return to the hotel to check in at night. Breakfast is in buffet style. Although it is not as comprehensive as the star-rated hotels, it is still very good in this ice and snow. The housekeeper at the front desk was also very nice. He told us the guide for visiting Xuexiang and the things to note about various attractions. He was very considerate. We will stay in Xuexiang again if we have the opportunity~
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]. Xuexiang’s close-to-nature resort environment allows every guest to relax and integrate into it. We look forward to seeing you again in Xuexiang. Snow, we will continue to provide excellent service to our guests.
Guest User
Guestroom (Double bed) (Floor heating)
Stayed in Dec 2023
Couples
4 review
4.5/5
Great
Posted on Dec 3, 2023
I just stayed here yesterday. Don’t believe that calling your housekeeper after booking a room is all sales! Added you to use the butler or service as an excuse to book a car and various ticket bookings for you! I just asked him to book a car for me (from Yabulixi to Xuexiang). The normal ride takes 2 hours, but I did it for 3.5 hours, because the driver he found was just looking for places to pick up passengers one by one and gathering enough people to set off! Secondly, breakfast ends at nine o'clock, and the breakfast roll says that the weekend ends at nine-thirty, but it is still nine o'clock, so it's a waste of time! Finally, when I turned off the lights at night, bats came out and flew circles around the chandelier! The good thing is, as soon as we call the reception desk, someone will take care of it immediately! Think about it yourself
Original TextTranslated by Google
Response from Property: Dear guests, hello! Please accept the most sincere greetings from [Wanjia Forest Hot Spring Hotel (Xuexiang National Forest Park Branch)]! We are very honored to be your choice of hotel for this trip to Xuexiang. Thank you for sharing your experiences and feelings with us to help us continuously improve our customer service. This check-in experience did not meet your expectations. The hotel will strengthen its customer service management system. We are deeply sorry! Thank you again for your visit and for pointing out the deficiencies. We sincerely hope that you will visit again so that we can have the opportunity to provide you with better service.