Dream Dragon Resort

頂級的度假酒店

I will do anything for money

Real feedback, the newly built resort is very beautiful, and the service staff are very polite and enthusiastic, but one thing completely ruined the good mood! We booked two rooms. In the room where my family stayed, we had dinner in the hotel and went back to the room to take a shower. While taking a shower, I suddenly heard the sound of something falling in the room. I quickly came out to take a look. The entire curtains and even the sticks fell down because My family had some difficulty with their legs and feet, so they called me right away. My friend and I went to the room to check on the situation and called the hotel to send someone to repair it. When the people from the maintenance department came in, they didn't show any concern and asked if anyone was injured. They just asked if we had pulled down the curtains with too much force. They were speechless! After the repair, no one came to clean the dusty room, and there was no apology 😥 I reported the situation to Ctrip, and the customer service quickly responded and went to investigate with the agent. I just want to say that such employees without service awareness will ruin the image of the entire hotel. Safety risks are also a factor in choosing a hotel. I hope the platform will pay attention to it and pay attention to the follow-up results.

Khách sạn không xứng đáng dịch vụ 5 sao, thiếu chuyên nghiệp. Khách đến tự bê hành lý, không nước uống đón, ăn sáng nghèo nàn. Nhà hàng ăn là tệ nhất, vào nhà hàng có đúng 3 bàn mà phải chờ đồ 1h. Nhà hàng liên tiếp bảo bị quá tải mà mình k thấy khách. Khách sạn này chỉ xứng đáng 3 sao