Haiphong Spa Hotels

The only bad thing is the Trash Can. With this high price of room, you shouldn’t use those cheap trash can to low down your brand image. Using these low quality can the loss outweights the gain. This time, I found out the breakfast is getting worse. Low quality of food and not filling the food on time.

Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.

After 5 years in Vietnam, this is by far the absolute best hotel we’ve experienced to the point that it’s our #1 wedding venue for the future. This property has the ability to transform the hospitality culture in Vietnam. If you are not used to being in VN yet, I ask you understand 5 star hotels are a different culture here and practice a little bit of patience. Please remember, this is an island that’s not convenient to travel to daily for work, so most of the employees are coming directly from the island, which makes it hard to find outstanding English speakers, but it seems they’re really starting to develop their staff. The food, incredible. I would suggest the filet mignon to everyone, and actually liked it more than the ribeye. The breakfast was a wide variety for slow season. The Spa was a wonderful experience. Breathtakingly beautiful views and properties, as well as the cleanest beach I’ve ever seen in Vietnam(it’s private!). 3 pools, Sauna, Jacuzzi, Steam Room all are free for guests. 3 bars, 2 restaurants (book Japanese early and place your order early. Traditional Japanese food takes time to prepare properly) My one piece of constructive criticism as one with experience in 4 diamond hotels is a sense of urgency. This again goes back to a 5 star experience in VN and other countries. While the staff were amazing, a few really stood out with their English skills and sense of urgency. Uyen, Tuan, Dung, Nhi, Phuong and Minh were all wonderful and I appreciate their hard work to make our stay enjoyable. I do suggest tipping a little bit as it does go a long way. ***Most places in VN do not tip.*** I only tip if I see a space for a tip on the receipt or in a taxi during rush hour.

Best hotel in Haiphong, I like that floor-to-ceiling window looking at the city view from my room is superb. Great staff great service and bar at the hotel

The hotel lobby is very grand and the design is quite exotic. The room is very spacious, the decoration and furniture are elegant, and it feels like a fairy tale. The bathroom also has a bathtub for taking a bath, and everything you need. For a five-star hotel, this price is very cost-effective. It is highly recommended whether it is business travel, friends or family travel.

I have stayed here many times, and it is always good. The only thing I am not very satisfied with is that other hotels will not let guests wait when they check out. This hotel has to wait for the waiter to check the room before letting the guests leave.

Facilities: Older, but there are some. The supplies are better and meet the 4-star standard. Hygienic: very clean, cleaned every day, daily necessities are in place. Environment: very beautiful and quiet, there is a courtyard in the middle, more private. Located in the city, easy to get in and out, and convenient to eat out. Service: Very good. The front desk and service staff will speak English.

The service is good, the hotel environment is comfortable, clean, the breakfast is delicious, and the beach environment is beautiful.

This hotel is incredibly beautiful and well located. The beach, pool and views to the islands are stunning. The room was ok, big size. Breakfast was delicious, with lot of western options and Vietnamite options aswell to try the local food. The only problem for us is that we went on low season so most of the facilities were closed , only one restaurant was open so we didn't have to much options to choose, we didn't like that because we booked the hotel considering the variety of things that the hotel offer and they didn't told us that in advance. Other thing, is that the staff was so friendly and willing to help, but most of the people didn't speak English so was a little bit complicated to ask for things. But in summary, hotel is beautiful and we really enjoyed our stay.

There was a lot of noise because it was under construction. The view is good. I used it well.