Hotel Ra Kuun

There are bugs, there are bugs! Climbed on my quilt while watching TV. . I asked the staff if this happens often and he said yes, I asked how to solve it and he said he could give me insecticide. . .

This is an all-inclusive hotel located about 5 minutes by car from the shores of Lake Ashinoko in Hakone Town. I arrived early, but they let me check it out. The room was also heated and warm. I had booked the most reasonable room, so I thought there would be no chairs, but there were chairs, tables, and chairs. I'm attracted to the fudan first. The toilet is a unit bath, but there is also a dresser and chair in the room, which was convenient (it looks like it would be good for using a PC). Alcohol such as wine and sours, coffee, tea, juice, and sweets are available at the front desk. There is a lounge (?) in front of the front desk, and I thought we would eat there. However, the lounge (?) was not used, and guests had to bring their own drinks to their rooms. A friend of mine who carried red wine and other items said, ``It would be a disaster if something like this spilled in my room or inside the building.'' I had a little Malibu cocktail, and then made tea for the rest of the night (to go with alcoholic beverages in the evening). There were various sweets such as panda cookies, cheese sweets, and dried plums. Personally, I like having tea or having a few drinks in a hotel lounge, so I thought it would be nice to be able to do it there. The room was comfortable, so I was able to relax and drink in the room, which was good. The small chair in the room was a comfortable chair. Now about the bath, the hot spring water has a slight sulfur scent and is cloudy. The water in both the indoor bath and the open-air bath was quite hot. After taking a bath, it was hot for a while. The wash area has lotion, lotion, etc. The next morning, the temperature of the bath water had dropped (due to the cold?), so instead of using hot water, I took a leisurely soak. We had dinner at a beautiful restaurant with a white European interior. It's an Italian buffet. It's all-inclusive (no beer), so you don't have to choose alcohol, so it's easy. I drank white and red wine. Bossa Nova (Lisa Ono) was playing all the time in the store, and it was the perfect mood for a Bossa Nova fan like me. Anyway, there were many items that went well with wine, which made me very happy. There was a lot of seafood. Carpaccio, clams, mussels, etc., as well as pasta, gratin, and meat-based items are not heavy items, so you can try a variety of things. All of the items were delicious, but they didn't have the strong or persistent taste of olive oil, and they weren't heavy. This is the main thing. The pork stew was also delicious. They also had Mexican tortillas, but I forgot to eat them. It's good that it's only a buffet, and the waiter will call out to you and clean up the plates after you finish them, so the table won't get cluttered. There were many types of decaffeinated tea, which was good for drinking at night. I couldn't eat dessert, but ate some rice. We drank a lot of wine before dinner and slowed down for dinner. Even though I don't really like buffets for dinner, I was very satisfied with the buffet. I heard that the dinner items are handmade. The breakfast buffet was delicious, with salt-grilled mackerel and simmered daikon radish. Even though it was all-inclusive, the accommodation fee was reasonable. I am satisfied with the hot springs, food, and service. In addition, the customer service from the front desk and restaurant staff was excellent, making our stay a comfortable one. It was a hotel where you could feel the hospitality. This is a hotel I would like to use again.

I stayed at Hotel Rakuun in Hakone for two nights on November 22nd and 23rd. At first, I made a reservation through another site, but in the end, I made a reservation directly with the hotel, which offers nationwide travel support and coupons. However, the hotel did not function as a lodging facility due to the following points. 1. I went there using public transportation, but the nearest bus stop is completely different. 2. After getting off the bus, I called how to get there, but no one answered the phone for over an hour and a half! 3. Even if I asked the neighbors and turned back and told the manager at the front desk about it as a complaint, they did not tell the person who said the false information. 4. Even if I directly tell Klee et al. to the person himself, there is not a single apology. 5. The shower in the hot spring remains water for a long time, and perhaps because of that, no one else comes in. 6. The toilet is not cleaned properly. 7. There were many inconveniences such as the free Wi-Fi in the room being cut off and unable to connect. Please do not list this hotel in the future.

I stayed the other day, but when I drained the hot water from the unit bath attached to the room in the middle of the night, a considerable water leak accident occurred in which the drainage ditch was clogged and dust came out and the hot water leaked to the room. I couldn't make a call because the phone was broken. We went to the front desk, called in people, and we stayed at the hotel, so we took the initial action to prevent water leaks downstairs. However, there was no apology from the hotel for the leak, which was very unpleasant. I was made to deal with the leak until after 11 o'clock, and I couldn't relax at all at night, and there was no word of apology from the hotel side after the response, just one word that was over. Even at the time of accounting, I apologized for the accident, or if I had a word, it was still good, but there was nothing even that, and when I told him to give my boss, I said that I was the manager and it was dealt with as it was. Really unpleasant correspondence. Until now, Hakone has stayed at various hotels dozens of times, but this is the first hotel without sincerity. Very unpleasant. This is a hotel that ruined this trip. In addition, there was a passage that blamed us for staying, just to say that a small handkerchief came out of the drainage ditch. We think that it was revealed this time that the unit bath was not cleaned at all in the first place. Given that, I doubt that the cleanliness of the room is not protected. That's all for the leak accident, but as a comment when I stayed, probably because the wind was strong at the time of staying, the view view and the sound of the draft were terrible all night, and the above-mentioned leak response was good, the noise of the draft was good, at all. I should add that I couldn't sleep. The bath was good and the food was good, but the hotel couldn't handle the minimum number of guests as a hotel man. Leakage is horrifying when I wonder what would happen if I took out the bath and went out at meal time. It is probable that hot water had infiltrated the room and leaked downstairs, but I talked about it at the time of accounting, but I didn't feel anything. He was a manager who couldn't think of such a thing at all.