Matsuzakaya Honten Reviews

Response from Property: Thank you for your kind words about our Ryokan services. We're really happy to hear that you found our long-established Ryokan to have well-maintained and with modern facilities. It's great to know that you enjoyed the spacious rooms and the unique experience of the hot spring baths. We appreciate your feedback regarding the private bath reservations, and we'll certainly consider ways to enhance this aspect of our service. As for transportation, we understand the inconvenience and recommend traveling by car for a smoother experience. We look forward to the possibility of welcoming you back in the future. If you have any further suggestions or feedback, please feel free to share. Warm regards, Matsuzakaya Honten Team

Response from Property: Thank you for sharing your experience with us. We greatly appreciate your understanding of the complexity that comes with the 360 years of history of our Ryokan. It's delightful to hear that you found the room quite spacious and atmospheric. We're pleased that you enjoyed the dinner, and the freshness of the lobster sashimi showcased the hotel's commitment to quality.Your recognition of the sincerity in serving grilled golden sea bream for breakfast is appreciated. We aim to provide a well-rounded and enjoyable dining experience, and it's rewarding to know that it was reflected in your stay. We're also glad to hear that you found the quality of the spring to be very good, despite your preference for springs with less sulfur smell. Your detailed observations and feedback are valuable to us. We hope to have the pleasure of welcoming you back for another enriching stay in the future. If there's anything specific you'd like for your next visit, please feel free to let us know. Warm regards, Matsuzakaya Honten Staff

Response from Property: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and appreciate your thoughtful feedback. It's wonderful to know that you found our hot spring hotel to have rich cultural heritage and convenient transportation. We also appreciate your mention of the spacious rooms, warm and considerate staff, as well as the convenience of bathing and dining. We're glad to hear that the separate Japanese rooms for breakfast and dinner added to your overall experience, and that you enjoyed the public entertainment room with its comfortable atmosphere for reading, drinking tea, and playing chess. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back to Matsuzakaya for another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Warm regards, Matsuzakaya Staff

Response from Property: Thank you for taking time to write review of our onsen. We're really happy that you appreciated the rich history of our 360-year-old Ryokan. It's an honor to share our traditions with guests like you. We're delighted you found your visit worthwhile and hope to welcome you back soon. If you have any specific feedback or suggestions, we'd love to hear them. Best regards, MatsuzakayaHonten Team

Response from Property: Dear guest, Thank you very much for your valuable comments. We appreciate your detailed feedback about your stay. We are honored to hear that you found the room to be traditional Japanese style but clean, and that the environment was very quiet and spacious. We are also pleased to hear that you enjoyed our service, especially the enthusiastic service of our female staff, the choice of bathrobe pattern, detailed explanation at check-in, and the reservation of a private bath. We strive to make our guests feel relaxed, and we value providing services that are tailored to your preferences. We also appreciate that you told us that the bathhouse was comfortable, that the room with a bathtub was recommended, and that the dinner and breakfast were very filling. We look forward to your next stay. Please feel free to let us know if you have any requests or questions. Thank you for your help.

Response from Property: Thank you for visiting us and for sharing your feedback. We are very pleased that our service, with its Japanese ceremonial feel, satisfied you. We are very pleased that you enjoyed the very generous breakfast and dinner menu, with nearly 10 courses. We aim to provide our guests with a special dining experience, so that the meals will enrich their stay. We are also pleased that you liked the location of the private open-air bath. Hot springs are a place of relaxation and healing, and we strive to provide our guests with a peaceful time. We look forward to your next stay. If you have any special requests or requests, please let us know. We will be happy to assist you if there is anything we can do to help you. Thank you for your help. Matsuzakaya Main Store Staff