Hotels near Bai Chay Commercial Center, Ha Long

This room is really great. First of all, the bed is spacious and comfortable, so that people can relax completely as soon as they lie down. Secondly, the cleanliness and comfort of the room impressed me, and there were almost no problems with mosquitoes, so that I could enjoy my journey with peace of mind. In addition, the air conditioning equipment in the room is effective, no matter how hot the weather outside, I can enjoy the cool temperature in the room. Overall, it was a great stay experience and I will definitely recommend this room to my friends.

In contrary to a lot of the 1-2 star comments, the hotel was build in 2023 but it does feel a bit old and amenities it feels more like a 3 star rather than 5, BUT considering the price, our stay was quite pleasant, the room was clean with great view, I especially applaud the service staff at the front desk, they speaks both basic Chinese and English which made the communication much easier, gave us recommendations for food near by and if you wish to book cruise , they have their own contact as well, but my advice will be still doing your own research and go with your own preferred choice. The check out time is 11am instead of 12 stated on trips, but we had to check out a bit late at 11.30qm, the front desk did not made any fuss about that, everything was good and smooth. For the price you are paying, the room and service is up to the price point’s expectation personally.

The hotel is brand new and very clean. The rooms are spacious and well appointed. The area is still under construction. This (at the moment) results in a less beautiful view/environment. But I am convinced that it will be beautiful within a year. The hotel location is quite far from the city center and shopping malls. A car or taxi is needed. Or you can get bicycles at the hotel. The employees are very friendly and helpful. Special note to Tracy, she has served us several times with very personalized service. Couldn't be better! The 3 restaurants in the hotel are highly recommended. We stayed 6 days in an apartment in this hotel.

The room was large and clean, and the seats were very good. Although the price was a bit high, it was quite good value for money. The breakfast was not bad, but because it was a holiday, there were a lot of people. I will still choose to stay here next time. hotel.

We stayed here towards the end of our trip. It was a great place to switch off and relax on the balcony, read a book, go to the gym, go for a swim in the pool etc. There are lots of kids around given it's a family friendly place. The buffet breakfast was really yummy with lots of different options (I'm gluten intolerant and there was still plenty to choose from). We paid for the buffet dinner one night which was nice however, I was expecting there to be some drinks other than water and tea/coffee on offer, you could buy drinks through the bar for an additional cost. Grounds are kept really well and the boat to and from the mainland was cool too.

It was my first time to travel to Halong Bay and I accidentally chose this hotel to stay. I was pleasantly surprised. The location of the hotel is very good. The entrance to the cable car park is right at the door. On the other side is a row of shops and various restaurants. It is not very far from the night market. Far away, the layout and decoration of the hotel are stylish. The rooms are large and the beds are soft and hard, so you can sleep very comfortably. The hotel includes a wide range of breakfast options. I met the lobby manager Thu who was on duty that day. He was very enthusiastic and hospitable. He has a strong sense of service and is proactive and enthusiastic. When we encountered trouble, she helped us solve all the problems one by one without hesitation. I am really grateful to her. It was really a very good experience. I will book this hotel again next time I have the opportunity to come to Halong Bay. I hope that time I also met Thu by chance. Thank you. We will see you soon.

In terms of hygiene, I think it can be improved, such as carpets. The location is really great, just across the street from Sun World, and there is a whole row of restaurants opposite. When it comes to service, it all depends on the person. Not everyone does their best, some are just perfunctory, but some employees are very attentive. In terms of facilities, I don't think there's anything to be picky about at this price. The room has a kitchen, a balcony and an unparalleled sea view.

This hotel was stunning, rooms, view, food and staff were 5 star. Trang was amazing and helped us with suggestions on where to go in the city and we were very pleased. They changed money for us multiple times with no hesitation. Helped us organise taxis, and were over all so helpful and friendly. Breakfast was lovely with a huge variety of food. Shower was probably one of the best we have had in vietnam ...hot water great pressure amd spotless.

We wanted a hotel instead of usual overnight cruise for flexibility at night. Best Western Sapphire Ha Long was one of the few hotels where we could preselect ocean view room instead of it being up to chance/luck. The hotel itself was stunning! The staff so thoughtful, helpful and courteous that really elevated the experience to something very special. The hotel and rooms are very luxurious! We chose the 2 br oceanview and all rooms had amazing views, with the lounge having a balcony along with floor to ceiling windows overlooking the bay. It was so lovely relaxing. We had a drizzly day but it was still so special. The official photos are exactly what you get and are honest in their representation. The buffet breakfast is enormous in variety! Full Western and Asian selections with salads, pastries, noodles, congee, juice and muesli, hot cooked buffets just to name a few. There was plenty with no sign of running out when we were there (Dec). The breakfast room was huge and elegant. Definitely worth adding it on to your stay! We were warned by others that the location is not convenient to main centre, which was good advice, as it is about 15 mins drive over the bridge. However it is not so isolated from other things and there were many restaurants and cafes around it and the walkways along the way stunning. We were kind of just wanting to chill when no on the cruise so this was perfect for us! I would definitely recommend and hope to return one day.

We had an amazing time on the Dora cruise. The boat is beautiful and the rooms are spacious. Shower and balcony were both large for a boat. From the moment you are picked up to the moment you are dropped back, the staff make the trip effortless. We cannot thank Tom enough for his great hospitality and for taking us to Capa island on our second day. 3 days and 2 nights is much better than the 1 night option as you get a boat trip and island bike ride on the second day which is phenomenal and a highlight of the trip. The staff go above and beyond and have exceptional customer service skills. Thank you to Dora cruise for making our visit to Halong Bay an unforgettable experience.