Halong Palace Hotel Reviews

Response from Property: Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness issues you experienced, and we appreciate your candor in bringing these matters to our attention. We would like to express our sincere apologies for falling short of your expectations in terms of cleanliness. Your valuable feedback serves as a catalyst for improvement, and we are committed to learning from this experience to enhance our services. Once again, we apologize for any inconvenience you encountered and appreciate the opportunity to address these issues. We look forward to the possibility of welcoming you back and providing you with an improved experience that reflects the high standards we aim to uphold. Thank you and best regard!

Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests have a great time with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.

Response from Property: Thank you for choosing Ha Long Palace Hotel as your stay for your trip to Halong Bay. We will try our best to bring the best experience to our customers. Thank you again and we look forward to welcoming you again.