Ramada Hotel & Suites by Wyndham HaLong Bay View

Room is spacious, good for families. Reception left unattended at times. A drink at the bar took long despite being the only customer. Breakfast was below average

We booked this motel as we have used Wyndham successfully many times before , but there was a restaurant advertised in the motel , when we arrived late evening we were told it was closed and there was nowhere close to be able to eat ,, breakfast was included but the serverey was very old looking and really outdated ,,, carpets were disgusting and even the toaster didn’t work., The only good thing about the motel was the price and the servicing of the rooms - although the safe in our room was broken. And unable to be used , The overall non- caring attitude of staff left a bad taste in our mouths. We do not want to go back

Wrong choice... maybe for a family not for one person on vacation...

Although classified as a 4-star luxury hotel, no concierge service was available and we had to transfer our luggage ourselves to the room. Only two front desk staff members were there, who did everything. There was no travel agent to provide travel or cruise information or services in Halong Bay. The breakfast spread was limited to selecting from the 2-3 options a day in advance, which was not a 4-star menu. The room provided was a two-room suite with an attached kitchenette, which had a cooking stove, but no cooking utensils or even plates for serving. Even a basic necessity like a microwave to heat food was lacking. There was no hot water facility for washing utensils. The air conditioning was not centralized, but independent units in each room. The bedroom size was very small, with barely any space to open the wardrobes. Overall the two-day stay experience was not as comfortable and luxurious as one would expect in a 4-star accommodation. There was no rooftop swimming pool or bar and in fact, we were told that there is nothing much to explore on the higher floors. Our accommodation was provided on the 14th floor.