Ascend Collection Hotels in Hamilton

It is a bit inconveniently located far from the city center and there’s no real restaurants or shops around. When I first checked in to the original room it smelled very bad and I started getting a headache. They said it’s the smell from the new carpet and they might have used glue or something. I was happy with my new room but it had another issue that I keep hearing banning noise day and night. I inquired about this to multiple workers but the only I thing I heard was they have no idea where the noise was coming from. The service was ok generally but one of the housekeepers kept coughing and made me really uncomfortable to get my room cleaned. Also, usually other hotels give one hour complimentary late check out but only this hotel didn’t allow any late check out. One good thing about this hotel was that they had really big smart tv and I could watch Netflix and YouTube. Overall, my experience at this hotel wasn’t too great and I wouldn’t really recommend this hotel unless you have a car and not too sensitive to noises.

Close to the airport and wonderful for an early morning flight, the hosts are very lovely and helpful. The rooms are clean and comfortable, everything was in working order. To be honest the air con was great on a hot day, and close to some to shops.

The room was clean & today & the bed was very comfortable. Plenty of hot water for the shower & basin but be careful as the hot water comes our extremely very very hot & instant. It seems everyone has trouble locating the key pads. This is because they are digital screens, so when you arrive you just see a box & no keypad. Ad this is a keyless entry check in hotel I would suggest the instructions explain you won’t see a key pad but a little box & tap on it to light up digital keypad. We were in room 13 next to the closed reception and we heard many people ringing the helpline because they couldn’t locate the key pad for entry to the carpark or hotel. Our TV kept switching off at night with the screen message no signal, so we couldn’t watch TV any night which was extremely disappointing. We had 2 chairs in the room and one had faulty legs and was unsafe to sit on. We found the location good as it was a very casual walk to restaurants & cafes in Racecourse Rd. There is a fish & chip takeaway shop directly opposite the hotel. We were a little disappointed in that we would have liked a balcony as per the photo, but not all rooms have balconies.

With an unexpected couple of nights to spend in Brisbane, and looking for something relatively close to the airport, I chanced upon this great motel. It gets five stars from me as it excels at what it is…clean, decent, comfortable accommodation at a fair price and in a good location. Helen on reception was fantastic and friendly, helping me out with an early check in and sharing knowledge about local places to eat. I had a second floor room but there’s a lift. My room was spotless, spacious and had everything I needed. I hate the mean-spirited places that portion out two teabags in your room – so I loved that here, there were six teabags! It’s the small things ;-) Although close to a busy road, the rooms are reasonably sound-proofed and the traffic dies off dramatically at night. With a comfortable bed, decent pillows and nice linen, I had a good night’s sleep. Highly recommended.

I was having a late check in, confirming this 2 days prior to overnight stay, and was told by receptionist (who answered the phone in that morning) that I would receive a text/email with details of how to get into the hotel. However this never occurred, and the day of arrival I rang 8 times during office hours (2.30-5pm) to get instructions, all of which were never answered. And on ringing Qantas hotel assistance, I was on hold for 42 mins to them as they also, could not get any reply to phone calls etc to the hotel reception, again all during afternoon office hours before 5pm. Ringing after 5pm got through to the afterhours contact people who told me there was a phone at the hotel door to ring them and they would give me the details on arrival. Which was exactly all that was needed. The information given by the receptionist originally was of no help, and the reception phone not being answered most of the afternoon was extremely poor. The phone in my room was completely dead and not working when I went to book a taxi back to the airport. The aircon was on full bore and couldnt be turned off. But the duvet was thick and warm which at least made it warm enough to sleep. The room was tidy and clean, but given the very poor reception assistance and communication (and not actually answering their phones during the afternoon) I would certainly not recommend this hotel unless you actually arrive during daytime hours when hopefully there MAY be a staff member who could assist you. Either that or wait for the afterhours contracted people who were so much more helpful.

Good accommodation, but not good value for money, a bit expensive !! And you have to take a taxi !! And the Taxi 8km from the airport costs between 28 and 35 dollars depending on traffic. By bus it is long and more complicated, so with luggage not practical. The more kool to go away and take the train, it is cheaper.

No breakfast, it is a long time to wait for a waiter to check in, and check out the key to the key recycling bin next to the front desk. The elevator is very small, the two suitcases can only stand by one person, the aisle is very narrow, but the room is spacious. There are almost no shops around, there is a shopping mall that is 1km away and it is closed very early. There are home outlets in 15 minutes by car.

After an earlier review of a complete lack of room perpetration I was extremely nervous about staying here. In preparation I made alternate plans but fortunately I didn't need them. I made my booking on WOTIF, the welcome at reception was quick and efficient. The room was basic, tea and coffee, queen bed and basic toiletries. The room was clean enough for its age, the bathroom could use some new grout and a bigger tv wouldn't go astray. It's located near some nice restaurants near the Wharf, all a short stroll. I feel I paid a premium for this place but I understand we are coming out of a pandemic. There is a sign on the door saying to contact them directly to get a better rate. I would stay there again but it would be price dependant

Stayed at the Riverview Motel for 1 night arrived after hours, good communication with owners in regards to late checkin - close to the Brisbane Airport. They do have a courtesy bus which will take you to the cruise terminal or airport which is fantastic. We also had a cancelled flight so had to get last minute accommodation and just rang the motel as we had stayed there before all was easily arranged for us, this was much appreciated. About the room itself bed was very comfortable clean sheets and towels also microwave supplied in the room. It could certainly do with a facelift as it is a very old motel I found the lighting very poor and certainly the bathroom needs redoing, but overall for $130-$138 per night was reasonable and staff were very friendly. I would certainly recommend this Motel to anyone looking for a short stay near airport, brisbane city itself.