Quality Inn Hotels in Hamilton

I was having a late check in, confirming this 2 days prior to overnight stay, and was told by receptionist (who answered the phone in that morning) that I would receive a text/email with details of how to get into the hotel. However this never occurred, and the day of arrival I rang 8 times during office hours (2.30-5pm) to get instructions, all of which were never answered. And on ringing Qantas hotel assistance, I was on hold for 42 mins to them as they also, could not get any reply to phone calls etc to the hotel reception, again all during afternoon office hours before 5pm. Ringing after 5pm got through to the afterhours contact people who told me there was a phone at the hotel door to ring them and they would give me the details on arrival. Which was exactly all that was needed. The information given by the receptionist originally was of no help, and the reception phone not being answered most of the afternoon was extremely poor. The phone in my room was completely dead and not working when I went to book a taxi back to the airport. The aircon was on full bore and couldnt be turned off. But the duvet was thick and warm which at least made it warm enough to sleep. The room was tidy and clean, but given the very poor reception assistance and communication (and not actually answering their phones during the afternoon) I would certainly not recommend this hotel unless you actually arrive during daytime hours when hopefully there MAY be a staff member who could assist you. Either that or wait for the afterhours contracted people who were so much more helpful.

No breakfast, it is a long time to wait for a waiter to check in, and check out the key to the key recycling bin next to the front desk. The elevator is very small, the two suitcases can only stand by one person, the aisle is very narrow, but the room is spacious. There are almost no shops around, there is a shopping mall that is 1km away and it is closed very early. There are home outlets in 15 minutes by car.