Home2 Suites by Hilton Handan East Railway Station

Home2 Suites by Hilton Handan East Railway Station Reviews

Home2 Suites by Hilton Handan East Railway Station

No.5, Unicom South Road, Economic Development Zone, Congtai District, Handan, Hebei, ChinaView Hotel Details
Home2 Suites by Hilton Handan East Railway Station
Home2 Suites by Hilton Handan East Railway StationHome2 Suites by Hilton Handan East Railway StationHome2 Suites by Hilton Handan East Railway Station
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Home2 Suites by Hilton Handan East Railway Station Guest Reviews

4.8/5
Excellent
1498 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1498)
Positive reviews(1477)
Reviews with photos/video(394)
Delicious breakfast(282)
Classy environment(203)
Friendly front desk staff(141)
Many amenities(93)
Close to train station(59)
Well decorated(37)
Awesome gym(26)
Tasty coffee(22)
Negative reviews(21)
Anonymous User
Cozy Queen Room
Stayed in Mar 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Apr 5, 2024
big, clean, new. hv gym and washer machine which I like. breakfast hv many choice. every morning hv fresh food market opp garden.
Response from Property: Dear distinguished guest, hello! Sincerely thank you for choosing Hilton Garden Inn Handan East Station. It is a pity that we failed to get your approval. If possible, we hope you can contact us for more detailed communication. We will humbly accept the opinions of every guest. We have always been adhering to the customer concept of "treating each other with sincerity and caring without disturbing", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the travel experience of "Free to be you". Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. Looking forward to meeting you again, I wish you a happy life and all the best!
A.R.
Cozy Queen Room
Stayed in Jun 2024
Business travelers
37 review
3.7/5
Posted on Jun 4, 2024
good staff attitude and facilities
Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Clean and hygienic, good service attitude, rich breakfast. Good service attitude. The bed was very comfortable, the room was quiet, and the sound insulation was good. Although it faced the street, the sound insulation of the windows was very good.
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Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
The hotel is very new. The interior design is very strong and user-friendly. There are many kinds of breakfast. Five-star recommendation.
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Guest User
Cozy Queen Room
Stayed in May 2024
Business travelers
9 review
1.2/5
Posted on May 9, 2024
I usually don't comment on hotels when I travel so much on business, but this one is really annoying. I changed three rooms. When I checked in, I asked the front desk to give me a quieter room, not close to the elevator. The first time, I was given a room at the back of the 5th floor, 530. When I entered the room, I was shocked. The wash basin in the room was similar to the one used by the elderly in the public toilets 10 years ago, and there were handrails all around. I could accept this, but when I entered the room, there was a door opposite the bed, similar to the one for storing sundries. The door was locked and could not be opened. It was ridiculous. A 4-star hotel with such a room was disgusting. Then I asked them to help me change the room to 823 on the 8th floor. When I entered, I found that the fan and ventilation fan at the bottom of the building were similar to those on the roof of the shopping mall. It was very noisy, and closing the window was also very noisy. There was nothing I could do. I called the front desk to change my room. The front desk said ok, let the robot send my room card up. I stood at the door and waited for 10 minutes because I was afraid of messing up the room and asking them to clean it again. I was sweating while waiting. I called their front desk again and asked them why the room card hadn't been sent up yet. The front desk said it had been sent. I said it had been sent and I had waited for 10 minutes but hadn't received it. She said it had been sent up. I asked if you were sure? She said no problem. I asked if you couldn't come and see it yourself? I waited here for so long and it hadn't been sent up. She said we couldn't do it. It was all sent by the robot. I got angry and said I didn't want to stay and check out. She stopped talking and immediately changed another front desk. She said sorry, there were no king-size rooms. She asked if I could stay in a standard room. I said were you sure there were no rooms? There were no rooms at 5pm. I said okay, let the robot send it up for me. I guess they forgot to send me the room card after the call. It was really a rubbish front desk. Then I waited for six or seven minutes and the robot and I were sent up. We changed to room 823. There was a smell in the room. There was a square across the street. It was noisy. I said to close the window, but the window handle was broken. I knew this hotel was not good. So I just stayed there. The front desk staff was unprofessional and had a bad attitude. The hotel was not good either. They didn't deal with the problem of the room. Don't choose this hotel when you are on a business trip
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Response from Property: Dear guest, we are glad that you stayed at Hilton Garden Inn Handan East Station. We are very sorry for your stay experience. Xiaoxi attaches great importance to the service issues you mentioned. We will immediately conduct training and assessment on the basic service awareness of our employees. Seeing that you mentioned in your feedback that you were worried about messing up the room and you stood waiting for the room card, Xiaoxi felt even more guilty and sad that we caused you trouble because of our mistakes in work. In fact, the first room arranged for you is actually our family connecting room. The door in the middle is not a storage room, but a family room connected to facilitate the care of the elderly or children! Xiaoxi sincerely apologizes to you again, and hopes that you can stay in the hotel again and supervise and guide our work. I look forward to your visit again to feel Xiaoxi's changes and get your recognition. Sincerely invite you to come again and wish you a happy life~~
Guest User
Guestroom (Double Bed)
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 11, 2024
There are many types of breakfast, the room is comfortable, the price/performance ratio is very high, it is close to the high-speed rail station and convenient for travel. The first and second floors of the hotel can satisfy dining without leaving the hotel, and the terrace restaurant and bar on the fifth floor is suitable for small gatherings.
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6/9
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Qingchunduanluo
Cozy Queen Room
Stayed in May 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 4, 2024
It is very close to the high-speed railway station, less than two kilometers away. Since Handan is not big, it is convenient to go to the downtown commercial center and various classic hotels. It should have been newly opened not long ago. Overall, it meets the overall level of Hilton Garden Inn. The decoration, hygiene, breakfast, etc. are also good. The room service level can be improved. I stayed for two consecutive days. The drinking water provided in the room ran out on the first day and was not replenished. Fortunately, I bought a lot of drinks myself. Because it is the May Day holiday, the room price has risen to a certain extent, which is normal. In short, it can be given a five-point praise. It is a good hotel in Handan that is very worth recommending.
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Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Huaxinqincha
Business Suite
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 4, 2024
The most important thing is that the hotel is pet-friendly! The service is warm and thoughtful, the room is spacious and comfortable, and the bed is soft and clean. The breakfast is rich in variety and tastes excellent. The gym and laundry room are all available. As soon as you go out, you will see the street garden, which is convenient for walking the dog. The location is convenient, and the Meilecheng Shopping Center is 2 kilometers away, which can solve all the problems of eating, drinking and playing. I brought my family and children and booked 3 rooms, including a suite (with a sofa bed), a smart king-size bed room (with a sofa bed), and a comfortable room. They are all good. I will definitely choose it next time I come to Handan!
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Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Guest User
Guestroom (2 Beds)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 2, 2024
The service is very enthusiastic! Gifts were prepared for the children! The room is very clean and fully functional! The microwave and water bar are convenient for us to bring our second baby to make milk powder! The overall feeling is great👍👍👍👍👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
03125173
Guestroom (2 Beds)
Stayed in Apr 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Great room! Standard Hilton, impeccable room facilities, room bar, coffee machine, everything. First-class breakfast, representing the highest level of domestic hotels. But the receptionist is a bit dull, not actively indicating the direction of the elevator, the direction of the restaurant, and how to use the elevator. Two cards were given, one was a white card, the power card, and there was no reminder, so I took the white card downstairs to pick up a friend, but the elevator couldn't swipe it. It is recommended to strengthen the training of interns.
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Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your valuable comments. Regarding your feedback about the front desk staff not informing the hotel of basic information services, we will conduct training and assessment again to avoid the same problem from happening again. Supervisors and managers will also supervise the implementation of employees. We have always been adhering to the customer concept of "treating each other with sincerity and caring without disturbing", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the travel experience of "Free to be you". Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. Looking forward to meeting you again, I wish you a happy life and all the best!
Guest User
Guestroom (2 Beds)
Stayed in Apr 2024
Other
31 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Facilities: Complete and practical Hygiene: Good and satisfactory Environment: Convenient transportation Service: Cute robot delivering things The hotel's Longyue restaurant has good service and delicious food! I had dinner there for two consecutive days!
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Response from Property: Dear guest, thank you for staying at Homewood Suites by Hilton Handan East Station and taking your precious time to leave your positive review. Longyue Restaurant on the 2nd floor is a fusion cuisine with a full range of colors and flavors. The hotel’s 5F terrace has recently opened for trial operation. It has an open-air barbecue and a noble environment. You can get a coupon at the front desk, which will give you a free beer, cocktail or soft drink. ! We have always adhered to the concept of "treating each other as we are, caring and not disturbing", so that guests can maintain their original lifestyle, feel as relaxed and comfortable as at home, and experience the "Free to be you" living experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to seeing you again and wish you a happy life and all the best!
Aishenghuoailvyoua
Cozy Queen Room
Stayed in Apr 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The hotel is very close to the high-speed rail station, and there is a snack street behind it. The front desk upgraded the room type when I checked in, thank you. The parking lot is large and convenient for parking. The hotel decoration is very atmospheric. I will choose it next time I travel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Guest User
Cozy Queen Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 2, 2024
I brought my child to Handan for work and booked Hilton Garden Inn. I didn't expect to be able to book such a nice hotel in Handan. The lobby smelled very nice and upscale as soon as I entered. The room was also very clean! It was a pity that I arrived too late and didn't take any photos! It was the same as the pictures on the official website! It was great! The front desk lady was also very nice and provided baby supplies! I will book here again next time I come. It's very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Zhidaoyounianjiuxing
Cozy Queen Room
Stayed in Apr 2024
Family
48 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Free upgrade to a suite. The suite is really big. It is a big hotel. The hardware is excellent. Children's slippers and toothbrushes are also provided. The breakfast is very rich. The room is quiet.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!
Qimaozhuigou
Cozy Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2024
It's my first time staying at this hotel. It's close to the highway exit, the hotel parking is free, the environment is super good, the front desk service is warm and considerate, the room is clean and tidy, the breakfast variety is varied, the food is very good, it's worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Handan East Station and taking the time to leave your good review. We have always been adhering to the customer philosophy of "treating each other with sincerity and caring without disturbing others", so that guests can maintain their original lifestyle, feel relaxed and comfortable like at home, and experience the "Free to be you" travel experience. Thank you again for your support and encouragement. The hotel will continue to work hard and do our best to leave beautiful and warm memories for every guest. We look forward to meeting you again and wish you a happy life and all the best!