Hampton by Hilton High-speed Railway Station Reviews
Hampton by Hilton High-speed Railway Station
1F, South Building, Dongfang International Business Center, 196 Donghuan Road, Handan, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Hampton by Hilton High-speed Railway Station Guest Reviews
4.7/5
Outstanding
1797 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All Reviews(1797)
Positive reviews(1766)
Reviews with photos/video(280)
Friendly front desk staff(362)
Delicious breakfast(305)
Awesome amenities(187)
Convenient parking(123)
Many amenities(121)
Perfect for business trips(54)
Close to train station(31)
Delicious buffet(10)
Negative reviews(31)
Sirajuddin Abdulla
Cozy Standard Room
Stayed in Thg5, 2023
Business travelers
13 review
Outstanding
Posted on 3 Thg6, 2023
The best experience in a strange place like Handan as a foreigner.. we wish they have separate kitchen service vegetarian..
Response from Property: Dear guests:To be honest, your favorable comments can make me happy all day long. Xiao Peng is looking forward to meeting you again~~~~~
DannyR
Cozy Room (Double Bed) (Fridge)
Stayed in Thg11, 2023
Business travelers
10 review
Great
Posted on 17 Thg11, 2023
The room is spacious and bright, the interior furniture is beautifully arranged and novel, and the front desk nana service is very thoughtful, which is really pleasant!
Response from Property: Dear family: Thank you for choosing to stay at the hotel. I am very happy that you gave us such a high rating. A score of five would be even more perfect. I will continue to work hard and look forward to your next stay!
Guest User
Cozy Room (Double Bed) (Fridge)
Stayed in Thg3, 2023
Business travelers
1 review
Very Good
Posted on 21 Thg3, 2023
The hotel facilities are good. Breakfast is fine. And we had a nice dinner! Overall, very good value for money.
Response from Property: Dear family: Hello! It's great that you can be satisfied Xiaopeng wants to share this joy with everyone ~ ~ ~ ~ We will continue to strive to do better. Thank you very much for your support. I wish you a sunny mood every day and look forward to your visit again!
MADIHAH BINTI
Deluxe Standard Room
Stayed in Thg3, 2024
Business travelers
6 review
Outstanding
Posted on 8 Thg3, 2024
The room was spacious and clean
Response from Property: Favorite family member: Wow~I couldn't help but burst into tears when I saw your affirmation of Huan Xiaopeng! Thank you very much for giving us such careful feedback amidst your busy schedule! Providing you with high-quality service is the unremitting pursuit of Huanxiaopeng. We will continue to work hard to improve the quality of Huanpeng's service to a higher level. We hope that Huanpeng can become a friendly companion for you on your journey. We sincerely invite you to stay again and have more surprises waiting for you to experience! Momoda—— Happy friends who constantly pursue progress
Miguel desde China
Cozy Room (Double Bed) (Fridge)
Stayed in Thg9, 2022
Business travelers
4 review
Outstanding
Posted on 28 Thg9, 2022
Excellent business hotel.
Response from Property: Dear guests:To be honest, your favorable comments can make me happy all day long. Xiao Peng is looking forward to meeting you again~~~~~
Sheezan
Cozy Standard Room
Stayed in Thg2, 2024
Business travelers
1 review
Outstanding
Posted on 26 Thg2, 2024
Good hotel
Response from Property: Dear family: Hello! It's great that you can be satisfied Xiaopeng wants to share this joy with everyone ~ ~ ~ ~ We will continue to strive to do better. Thank you very much for your support. I wish you a sunny mood every day and look forward to your visit again!
Guest User
Cozy Room (Double Bed) (Fridge)
Stayed in Thg12, 2023
Business travelers
8 review
Outstanding
Posted on 12 Thg12, 2023
Great
Response from Property: Dear family: Hello! It's great that you can be satisfied Xiaopeng wants to share this joy with everyone ~ ~ ~ ~ We will continue to strive to do better. Thank you very much for your support. I wish you a sunny mood every day and look forward to your visit again!
Bujiatangdenannan
Cozy Room (Double Bed) (Fridge)
Stayed in Thg4, 2024
Friends
1 review
Posted on 29 Thg4, 2024
It was my first time staying here. Did I have too high expectations? The room rate was over 300 yuan, the front desk service was average, the room hygiene was average, the breakfast tasted average, and what I couldn't stand was the condition of my hair. Did they give customers such quality? I was speechless. The hotel is a bit remote, and only takeaways can be bought around it. The soundproofing is not good. Anyway, I didn't have a good rest. Here's your reference.
Original TextTranslated by Google
Guest User
Cozy Room (Double Bed) (Fridge)
Stayed in Thg4, 2024
Friends
3 review
Posted on 27 Thg4, 2024
Life is full of surprises, the moment you check in and lift the quilt 🙈🙉 There are stains on the toilet, the surface hygiene can be done so sloppily, I am too tired to change rooms, I guess it will be the same even if I change, just deal with it myself, and the breakfast is just looking at the picture, I often stay in other Hiltons, but this time... I really feel sorry for the Hilton Hampton brand
Original TextTranslated by Google
Response from Property: Dear family, hello: I am very sorry that I did not bring you a satisfactory stay experience. I would like to say sorry to you. Regarding the room hygiene issue, we will train the housekeeping again and make corrections. For the situation you mentioned, you should notify us as soon as possible to change you to a satisfactory room. The hotel has a rich variety of breakfast. Is there any problem with the photos you sent that needs feedback? I will humbly accept all suggestions and opinions from every real guest staying in the hotel and will actively correct them! The hotel is located on the first floor of the south building of the Oriental International Business Center, the northern section of Donghuan Road, Handan High-tech Zone, on the southeast side of the landmark building [Hufu Qishe] in Handan; 15.4 kilometers from the [Beijing-Hong Kong-Macao Expressway Exit]; 5.5 kilometers from [Handan High-speed Railway Station]; nearby shopping malls [Tianhong Shopping Plaza Large Supermarket]; nearby factories: [China Shipbuilding Industry Corporation], [Shengmian Textile], [Hanqing International Paper], [Saint-Gobain Xipu Grinding (Handan) Co., Ltd.], [718 Research Institute]; nearby hospitals: [Handan Central Hospital], [Handan Aiyan Eye Hospital], [Shengji Cancer Hospital]; nearby universities [Hebei University of Engineering], the hotel has many parking spaces on the ground and underground parking lots managed by dedicated personnel, and you can travel for free, which is very convenient! Xiaopeng's breakfast is also very delicious! Both Chinese and Western styles can satisfy your taste buds. Time 7:00-10: 00, lazy wake-up breakfast is still open! In addition to breakfast and parking, Xiaopeng also has a free gym and laundry room. We look forward to your visit again, and we will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service. Finally, I wish you a happy life and sincerely hope that you can stay again to feel our progress.
I have a day with spring
Cozy Room (Double Bed) (Fridge)
Stayed in Thg4, 2024
Other
3 review
Posted on 22 Thg4, 2024
I arranged a room for my friend for his wedding. When I got to the room, I was shocked. I thought it was close to the high-speed rail station, so I booked it. It turned out to be not close, and there were messy factories outside the window, which looked very suburban. There were hairs on the bed in the room, and the toothbrush bag of the previous guest in the bathroom. I was really upset. Finally, my friend told me that this light was on all night. Is this a joke to run a hotel?
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Xiaopeng apologizes for the problem you mentioned about the location of the hotel. I believe that you will consider the location and traffic environment of the hotel before choosing a hotel for your friend. Although Xiaopeng is not in the city center, it is located at the intersection of the North Ring and East Ring. The Ctrip location map clearly shows that it is adjacent to the highway exit, and the traffic location is very superior, and there will be no traffic jams. Regarding the toothbrush bag of the previous guest in the room you mentioned, such a fatal problem will not appear in Xiaopeng, which has a three-level room inspection system. Once it appears, the hotel will deal with it seriously from top to bottom. You should contact the front desk as soon as possible, and the front desk will feedback to the general manager, and will definitely safeguard your rights and interests in staying, and will not cause problems the next day. Finally, regarding the lighting problem you mentioned, the hotel is an intelligent guest control panel with multiple scene modes switching. If there is a problem, the guest will be informed of how to use it. If it still doesn’t work, the waiter will be asked to solve it for the guest. Finally, thank you for your one-night stay. Xiaopeng also forgot to upgrade the luxury bed for you to experience, and I hope your future life will go smoothly. Xiaopeng welcomes every real friend who stays!
Guest User
Cozy Standard Room
Stayed in Thg4, 2024
Friends
6 review
Posted on 26 Thg4, 2024
First of all, I suspect it is a fake Hilton. I have stayed in so many Hilton hotels and this is the worst experience. First of all, the front desk service is not enthusiastic and unprofessional. Secondly, the room is poorly soundproofed and has a strange smell. Secondly, the food in the breakfast room is not fresh. I will definitely not stay in this hotel again!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Seeing your comments, I can tell you for sure that Xiaopeng is a veritable Hilton Hampton Hotel, a mid-to-high-end chain brand under Hilton and Jinjiang Group. Since the hotel opened on September 23, 2022, it has received five-point praise from more than 1,600 real guests on Ctrip. Of course, Xiaopeng also has some shortcomings that will get friendly suggestions from guests, and we will humbly correct them. Whether your so-called front desk service is not enthusiastic and professional, the hotel will conduct smiling service and professional system consolidation training for the front desk to make further improvements. Of course, whether the problem you pointed out is only for guests who actually stay in the hotel to make comments. Regarding the poor sound insulation of the room, you told the hotel front desk that they would change the room for you as soon as possible until you are satisfied. For the situation that you ate the breakfast fruit that was not fresh, Xiaopeng apologizes to you. If you are wrong, you are wrong. Xiaopeng will not distort the facts and will have the courage to admit mistakes. Finally, Xiaopeng still wishes you a happy life. Xiaopeng will warmly welcome every real guest staying in, and hope that every guest will write a real stay experience!
Guest User
Cozy Room (Double Bed) (Fridge)
Stayed in Thg4, 2024
Business travelers
1 review
Outstanding
Posted on 20 Thg4, 2024
The house is big, the scenery is beautiful, the breakfast is great, thanks to Xiao Zhou at the front desk
Original TextTranslated by Google
Response from Property: Dear family: Hello! Flowers are longing for the sunshine, and my heart is looking forward to seeing your satisfied smile. I have received your five-star praise, and I stand at attention and salute, and promise to work harder in the future. Your comments are like the stars in the sky, shining and warming my heart. I remember everything you said in my heart. Every day we meet is a beautiful scenery. The hotel is located on the first floor of the south building of the Oriental International Business Center in the northern section of Donghuan Road, Handan High-tech Zone, on the southeast side of Handan's landmark building [Hufu Qishe]; 15.4 kilometers from [Beijing-Hong Kong-Macao Expressway Exit]; 5.5 kilometers from [Handan High-speed Railway Station]; nearby shopping malls [Tianhong Shopping Plaza Large Supermarkets]; Nearby factories: [CSIC], [Shengmian Textile], [Hanqing International Paper], [Saint-Gobain Sip Grinding (Handan) Co., Ltd.], [718 Research Institute]; Nearby hospitals: [Handan Central Hospital], [Handan Aiyan Eye Hospital], [Shengji Cancer Hospital]; Nearby university: [Hebei University of Engineering] The guest rooms are located between the 13th and 20th floors. From the room, you can overlook the night view of Handan. It is about a 5-minute walk from the snack street. The hotel also has a free gym and laundry room. The hotel also provides free underground parking spaces to prevent your car from being exposed to the sun. We like you to come and like you to come often. Xiaopeng is always looking forward to it!
Guest User
Deluxe Standard Room
Stayed in Thg4, 2024
Friends
1 review
Posted on 15 Thg4, 2024
I often stay at Hampton Inn, but I was a little disappointed this time.
The front desk service was not enthusiastic enough, and they ignored me. They didn't tell me where the elevator was after I checked in. I had to ask for breakfast before I knew it.
The room was stuffy, the shower room had a strong odor, and there were stains on the floor. I wasn't sure if it was cleaned. There were no disposable toiletries. They were delivered only after I called. There were no disposable bath towels and bathrobes.
There were hairs on the sofa. The sofa was not clean and had stains. There were broken hairs on the bed. I felt uncomfortable after checking out, as if I was allergic. It was terrible! ! I won't stay there again.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Seeing your comments, I can tell you for sure that Xiaopeng is a veritable Hilton Hampton Hotel, a mid-to-high-end chain brand under Hilton and Jinjiang Group. Since the hotel opened on September 23, 2022, it has received five-point praise from more than 1,600 real guests on Ctrip. Of course, Xiaopeng will also get friendly suggestions from guests for what he has not done, and we will humbly correct it. The hotel will also verify your so-called front desk love to answer, and the hotel will severely punish you as you said. Of course, whether it is true or not, the hotel will conduct smiling service and professional system consolidation training for the front desk to make further improvements. Of course, whether the problem you pointed out is only for guests who really stay in the hotel to make comments. Hilton Hampton's toiletries are hung in the shower room, and there will be no situation without them. You are really exaggerating. The group standard is not to be equipped with disposable bath towels and towel bathrobes. We will train the guest room again on the issue of room hygiene and make rectifications. Xiaopeng will not distort the facts and will have the courage to admit mistakes. The problem of broken hair on the bed seriously affects your stay and sleep. Xiaopeng admires your patience. In this case, you should report it to the front desk immediately. If you really encounter allergic reactions, you should not endure it. Xiaopeng will accompany you to the hospital immediately for your health. Finally, Xiaopeng still wishes you a happy life. Xiaopeng will warmly welcome every real guest staying in the hotel, and hope that every guest will write a true experience of staying in the hotel!
Guest User
Deluxe Standard Room
Stayed in Thg4, 2024
Family
1 review
Posted on 13 Thg4, 2024
I took my family out to play and passed by Handan. I thought that the room price should be good in all aspects, but I was so disappointed.
First of all, the check-in was very slow and made me wait for a long time. After arriving at the room, I felt that it was not worth the price at all. The room was small and stuffy. There was a strange smell in the bathroom. Finally, the staff said to open the window to let the wind in because there were flying catkins outside and I didn’t want to turn it on! I thought I would turn on the air conditioner, but the most bizarre thing was that the air conditioner didn’t work. The child kept crying at night. The adults and children didn’t get a good rest all night. It was so hot that they could get heatstroke! !
And the breakfast was also very average. There were not many types to begin with, and they didn’t replenish them in time. Several dishes were gone, and they didn’t replenish them. I will never stay here again. It’s just terrible! ! !
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry that we did not give you a satisfactory stay experience. I would like to say sorry to you. During your check-in, the conference team checked in and made you wait for two minutes. I am really sorry! We will train the housekeepers again on the room hygiene issue and make corrections. The breakfast issue has also been reported to the restaurant chef and has been rectified! I hope you have time to come back and give us a chance to make amends. Xiaopeng has the habit of opening windows for ventilation, which will cause some hair to fall. I hope you can give Xiaopeng a chance to make amends. The hotel is located on the first floor of the south building of Oriental International Business Center, the northern section of Donghuan Road, Handan Gaokai District, and on the southeast side of Handan's landmark building [Hufu Qishe]; it is 15.4 kilometers away from [Beijing-Hong Kong-Macao Expressway Exit]; it is 5.5 kilometers away from [Handan High-speed Railway Station]; nearby shopping malls [Tianhong Shopping Plaza Large Supermarket]; nearby factories: [China Shipbuilding Industry Corporation], [Shengmian Textile], [Hanqing International Paper], [Saint-Gobain Xipu Grinding Media (Handan) Co., Ltd.], [718 Research Institute]; nearby hospitals: [Handan Central Hospital], [Handan Aiyan Eye Hospital], [Shengji Cancer Hospital]; nearby universities [Hebei University of Engineering], the hotel has a large number of parking spaces on the ground and underground parking lots managed by dedicated personnel, and you can travel for free, which is very convenient! Xiaopeng's breakfast is also very delicious! Both Chinese and Western styles can satisfy your taste buds. The time is 7:00-10: 00, and the lazy wake-up breakfast is still open! In addition to breakfast and parking, Xiaopeng also has a free gym and laundry room. We look forward to your visit again, and will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve the hotel. We will always greet every guest with better service. Finally, I wish you a happy life and sincerely hope that you can stay again to feel our progress.
Guest User
Cozy Standard Room
Stayed in Thg4, 2024
Other
1 review
Posted on 15 Thg4, 2024
There were only two staff members at the check-in counter, and their attitude was very bad. There were all kinds of hair on the bed and sofa in the room. The bathroom smelled very bad. There was no air conditioning in the room, and the shower was leaking. There was no bathrobe, and at least there was no bag to put clothes in! The service and hygiene did not match the room price. I do not recommend staying here!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Xiaopeng read your review with excitement, nervousness and surprise! When you checked in, there were two front desk staff and a Huan Xiaopeng in the lobby to guide you. There were no other guests when you checked in, so you were not asked to wait! The hotel adheres to the service standards of Huanpeng and pays attention to detail services. When you checked in, your ID card did not have a protective film. The hotel staff took the initiative to send you an ID card protective cover. How can the service attitude be bad? The hotel is deeply surprised about the various hairs on the bed and sofa in the hotel you mentioned. How can such a room be provided to guests? Why don’t you notify the front desk as soon as possible? The front desk will change the room for you immediately. Solving the guest’s check-in problem is the most important thing, but how can you bear these room problems without feedback to the front desk, but just spend money to suffer? As for the problem that the room you mentioned does not have air conditioning, the hotel apologizes to you. The hotel did not turn on the air conditioning during your stay, but your room faces east and the room temperature is 25 degrees. And let me tell you that after reading your comments, we started the cooling air conditioning as soon as possible. The problem of no bathrobe in your room is that Huanpeng’s standard comfort room is not equipped with bathrobes. If you need it, the front desk will send it to you at the same time. You also said that there was no bag in the room. Each room of Hampton is equipped with a laundry bag. Of course, the front desk is also equipped with handbags, which will be provided at any time if needed. When you and your partner checked out, the front desk saw you taking the laundry bag downstairs. How could there be no bag? And the front desk was afraid that it would be inconvenient for you and took the initiative to put on a handbag for you. Hampton by Hilton Handan High-speed Railway Station welcomes everyone who really needs to stay and chooses us. We will actively correct any dissatisfaction with the hotel as soon as possible, in order to do better! If you choose to stay in the hotel only to give us a bad review, thank you for your support for the hotel's revenue. I believe that every guest who chooses the hotel can feel the warmth of Xiaopeng, and Xiaopeng will continue to improve when encountering problems, but Xiaopeng will also bravely say no to comments that maliciously slander Xiaopeng and distort the facts!