Hilton Garden Inn Hangzhou Xixi Zijingang Reviews
Hilton Garden Inn Hangzhou Xixi Zijingang
Building A, Jianguan Longyu Business Center, 492 Fengqing Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Hilton Garden Inn Hangzhou Xixi Zijingang Guest Reviews
4.7/5
Outstanding
746 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(746)
Positive reviews(732)
Reviews with photos/video(91)
Classy environment(108)
Delicious breakfast(105)
Awesome amenities(80)
Friendly front desk staff(80)
Quiet & comfortable(40)
Convenient parking(23)
Stayed multiple times(11)
Delicious buffet(4)
Negative reviews(14)
Guest User
King Guest Room
Stayed in Jun 2024
Business travelers
62 review
Outstanding
Posted on Jun 29, 2024
Nice hotel with nice location and good stuff and breakfast is 👌
Guest User
King Guest Room
Stayed in Nov 2023
Business travelers
2 review
Outstanding
Posted on Nov 7, 2023
Goof value for money. 👍
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Olivier - Gilles
King Superior Room
Stayed in Nov 2023
Business travelers
2 review
Very Good
Posted on Nov 19, 2023
Attended a conference there. The meeting rooms are ok, nothing amazing. My own room was comfortable, with a pretty nice view. A major downside is the poor installation of the curtains: the room was almost fully lit upon sunrise, despite the curtains being drawn. The staff was very nice.
Response from Property: 2. Dear guest, hello! Thank you very much for staying at Hilton Garden Inn Hangzhou Xixi Zijingang and for your detailed review. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your review, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Brams
King Guest Room
Stayed in Sep 2023
Business travelers
40 review
Very Good
Posted on Sep 29, 2023
I’d like the stay
Guest User
King Guest Room
Stayed in Aug 2023
Business travelers
63 review
Posted on Nov 9, 2023
A business hotel.
Daichengxiaoshi888
Twin Guest Room
Stayed in Apr 2024
Business travelers
143 review
Very Good
Posted on Apr 22, 2024
The front desk service was very considerate. They didn't upgrade the room type, but asked about the floor. When you leave, they did ask about your stay. There is free tea and snacks in the lobby. The environment is OK, the floor view is also good, the room is very bright, and the breakfast variety is quite rich. Next time you come to Hangzhou, you can lock in this hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are a little disappointed that we did not receive your full 5-point praise. We hope that you will come next time. We will try our best to do better. We will serve you attentively so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. We look forward to your next visit.
Jiangnanjiesen
Twin Guest Room
Stayed in Mar 2024
Business travelers
15 review
Outstanding
Posted on Apr 4, 2024
This newly opened hotel is eye-catching, and the simple decoration style creates a comfortable and peaceful atmosphere. It is particularly worth mentioning that their bedding is really excellent, soft and comfortable, allowing people to have a good night's sleep. Highly recommended to those who pursue quality life, don't miss it!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Guest User
Twin Guest Room
Stayed in Apr 2024
Travel with friends
14 review
Outstanding
Posted on Apr 15, 2024
Facilities: Complete
Sanitation: Clean
Environment: Comfortable
Service: Satisfactory
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijingang. We always put the needs of our customers first. Every employee will provide you with meticulous service, making you feel the warmth of home and sweeping away your fatigue along the way. We sincerely look forward to your visit again and wish you a happy life!
xshoye
King Superior Room
Stayed in Feb 2024
Business travelers
21 review
Outstanding
Posted on Feb 27, 2024
The hotel is in a good location and has complete facilities. The facilities in the room are new and the service attitude is good. The breakfast is very good and the overall evaluation is good. It is not far from Hangzhou West Railway Station, East Railway Station, West Lake and other places.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijingang. We always put the needs of our customers first. Every employee will provide you with meticulous service, making you feel the warmth of home and sweeping away your fatigue along the way. We sincerely look forward to your visit again and wish you a happy life!
cynthia323
King Guest Room
Stayed in Feb 2024
Couples
14 review
Outstanding
Posted on Feb 14, 2024
Very satisfied, clean, large room, and excellent breakfast! Very convenient to the surrounding area
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Youzoudetun
King Superior Room
Stayed in Jan 2024
Business travelers
39 review
Outstanding
Posted on Jan 19, 2024
Business hotel, clean and comfortable rooms, breakfast, rice, noodles and snacks are all available, a good choice for business trips!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Guest User
King Superior Room
Stayed in Jan 2024
Business travelers
4 review
Outstanding
Posted on Jan 15, 2024
The lobby is bright, the rooms are clean, and the service is thoughtful;
The breakfast is great. I tried noodles, wontons, and dough balls. The Western food is also exquisite. I will stay here again next time I come to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijingang. We always put the needs of our customers first. Every employee will provide you with meticulous service, making you feel the warmth of home and sweeping away your fatigue along the way. We sincerely look forward to your visit again and wish you a happy life!
cal1201
King Deluxe Room
Stayed in Jan 2024
Business travelers
41 review
Outstanding
Posted on Jan 9, 2024
Very satisfied, the stay was quite comfortable. The breakfast had a wide variety and was very good. The room had no odor, the automatic curtains were very nice, and the automatic flush toilet was great. Haha
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
liushuj2006
King Guest Room
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 4, 2024
The room was very good, the mineral water was free, the service staff was very nice, and there was a small robot delivering takeaway and mineral water to the room. The children kept running after the robot, very happy!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijingang. We always put the needs of our customers first. Every employee will provide you with meticulous service, making you feel the warmth of home and sweeping away your fatigue along the way. We sincerely look forward to your visit again and wish you a happy life!
Yangyangyangyangyang
King Guest Room
Stayed in Apr 2024
Family
8 review
Outstanding
Posted on Apr 6, 2024
A very satisfying stay, especially Demi Kevin, whose service attitude and quality are meticulous. After checking out, I found that I had left something in the room, and he immediately arranged for express delivery. Thank you again🙏
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at Hilton Garden Inn Hangzhou Xixi Zijingang. We always put the needs of our customers first. Every employee will provide you with meticulous service, making you feel the warmth of home and sweeping away your fatigue along the way. We sincerely look forward to your visit again and wish you a happy life!