Vienna International Hotel (Hangzhou South Railway Station Xiaoshao Road) Guest Reviews
4.7/5
Outstanding
777 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(777)
Positive reviews(758)
Reviews with photos/video(81)
Friendly front desk staff(58)
Classy environment(50)
Large rooms(36)
Easy to get around(29)
Convenient parking(17)
Delicious breakfast(12)
Perfect for business trips(7)
Excellent room layout(6)
Negative reviews(19)
Oliver1981
Deluxe Family Room
Stayed in Nov 2023
Business travelers
14 review
4.2/5
Very Good
Posted on Nov 22, 2023
Starbucks is the next door 👍
The breakfast is awful 😢 for Europeans
There are some stores and small coffees where possible to eat good Chinese food.
Response from Property: Thank you for staying at the Vienna Hotel. We will definitely improve the breakfast problem. I hope we can give you a good service next time. Thank you for your support.😉
Guest User
Deluxe Family Room
Stayed in Apr 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Thanks everything was excelent
Response from Property: Thank you for staying at Vienna International Hotel Hangzhou South Railway Station. Our hotel is a "five-star experience, two-star consumption". The hotel provides you with the best service, the cleanest living environment, and the highest cost performance during your trip. Thank you for your comments and look forward to your next visit!
Guest User
Executive 2-bed Room
Stayed in Feb 2023
Family
12 review
5.0/5
Outstanding
Posted on Mar 1, 2023
good good
RAMIN SANAIA
Executive Double Room
Stayed in Oct 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 3, 2024
Very clean comfortable and good hotel
Response from Property: Seeing your recognition and excitement towards Xiaowei is beyond words, it's hard to find a good friend with high mountains and flowing water! We use the best and most practical things to enhance your user experience, warm and stress free, yet practical yet not flashy. Your feelings are a recognition of us! We will continue to work hard!
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Mar 16, 2024
I often travel on business, and I require the hotel environment to be good and close to the company. This hotel has a high floor, a wide view, and is very clean. The key is that parking is very convenient. The front desk receptionist is also very enthusiastic and recommended to stay.
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Response from Property: Dear guest: Hello! Thank you for staying and sharing! As long as you are satisfied, we will be happy no matter how much effort we put in! Looking forward to your next stay! !
Anonymous User
Deluxe 2-bed Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 14, 2024
The environment is very good, the location is excellent, there are all kinds of delicious food downstairs, Tianyue Yipin Foot Bath Shop, the technicians are all beautiful, sleep well and go to the side to eat delicious food, foot washing is also good, Shaoxing went to Hangzhou and passed by and booked this hotel! 👍👍👍👍👍😁😁😁
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, your favor is our vitality, thousands of words are summed up in one sentence, thank you for your support to the hotel.
Guest User
Executive 2-bed Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The lady at the front desk was very patient. I asked a lot of questions and they answered politely. They also knew a lot about the surrounding restaurants and attractions, and the places they recommended were all pretty good. I also want to give a thumbs up to the breakfast at this hotel! The dishes are diverse and taste great.
Original TextTranslated by Google
Response from Property: Thank you very much for your high-quality evaluation. Along the way, we have received your support and encouragement. We have no other request but to dedicate the best, most comfortable and warmest living space to you. Xiaowei is really very happy that you are so satisfied. We hope that Xiaowei can become your only choice. I wish you a happy life and smooth work!
Guest User
Deluxe 2-bed Room
Stayed in Dec 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Dec 23, 2023
The room is large, the service is good, and the surrounding area is convenient
Original TextTranslated by Google
Response from Property: Thank you very much for your high-quality evaluation. Along the way, we have received your support and encouragement. We have no other request but to dedicate the best, most comfortable and warmest living space to you. Xiaowei is really very happy that you are so satisfied. We hope that Xiaowei can become your only choice. I wish you a happy life and smooth work!
Anonymous User
Executive Double Room
Stayed in Nov 2023
Business travelers
2 review
2.0/5
Posted on Nov 18, 2023
First, their facilities are aging and the environment is not very good. Maybe it will become like this over time, but their service attitude is also impressive. Last night, I ordered takeout and went downstairs. They never brought it to me. I made 3 phone calls. After waiting for about 40 minutes before it was served, the cake melted a little. Secondly, I couldn't renew my stay today. This old TV is not very good at turning it on. I asked them to come up and turn it on by myself. I made 3 more phone calls and it took more than an hour until now. No one has come yet
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Response from Property: Dear guest, first of all, thank you for your recognition of Xiaowei. Your satisfaction is Xiaowei’s constant pursuit! As for the problem you mentioned, Xiaowei has fully understood it. It is indeed due to a mistake in our work that caused an episode in the middle. The misunderstanding caused unpleasantness to your stay. We deeply apologize. Xiaowei is still full of regrets. With positive energy and full care for you, we will do our best to give you a perfect stay experience! On behalf of the hotel, Xiaowei would like to apologize again to you. Thank you for your understanding of our work. We also look forward to seeing you back again. We are waiting for you, Xiaowei!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Overall, it's not bad. I'm quite satisfied with the hygiene and layout in all aspects. The room is also very large, but the bathroom curtains are placed outside the room, which seems a bit uncomfortable! It seems a bit embarrassing for the children to pull them around when taking a bath. It would be better if they were placed inside the bathroom. This is purely a personal suggestion! !
Original TextTranslated by Google
Response from Property: Thank you for staying at Vienna International Hotel Hangzhou South Railway Station. Our hotel is "five-star experience, two-star consumption". The hotel provides you with the best service, the cleanest accommodation environment and the highest cost-effectiveness during your travel. Thank you for your comments and look forward to your next visit!
Guest User
Superior Double Room
Stayed in Oct 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Oct 28, 2023
Very clean, the environment is very good, the service attitude is also very good, and the facilities are complete. I will stay here again.
Original TextTranslated by Google
Response from Property: The review was so perfect that even Xiao Wei seemed a little embarrassed, but the score seemed a bit inconsistent with this passage. Xiaowei secretly tells you that a good review is best matched with 5 points. Thank you for your review. If you are satisfied with your stay next time, please remember to give us 5 points and like it. Thank you!
Guest User
Superior Double Room
Stayed in Oct 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Oct 14, 2023
The hotel service is very good, the room is very clean, the room is large, there is Starbucks next door, there is a free parking lot, and it is convenient to travel
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Response from Property: Flowers bloom in all seasons and welcome guests with smiles! Haha, have you ever been moved by Xiaowei’s sweet smile? Xiaowei, I believe that you provide neighborhood services to your family. "It's great to have friends from far away." If you feel the wonderful journey of Xiaowei, then come and see Xiaowei often. Xiaowei looks forward to your arrival!
Anonymous User
Standard Double Room
Stayed in Apr 2024
Other
1 review
0.6/5
Posted on Apr 14, 2024
The hotel facilities, services, and environment are all terrible, terrible, terrible, terrible! ! !
You can't even call the room! The sink is leaking, and the musty smell is very strong!
I was speechless when the front desk checked me in😒 I don't want to say the details! In short, it's terrible! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay. We express our sincerest apologies for your dissatisfaction during your stay. Due to the limitations of the building's layout, some rooms may not meet your needs for large space. We have marked the area of different rooms on the platform for customers' reference. The hotel has also prepared a variety of room types with different layouts for different guests to choose from. You can book our luxury bed next time. We hope that our sincere service can bring you a more comfortable experience.
Anonymous User
Superior Double Room
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 11, 2023
The service attitude is very good, the environment is also good, the room space is large, and it is quite comfortable. If the distance allows for travel or business, this is the first choice.
Original TextTranslated by Google
Response from Property: My dear, you are our family when you come to Vienna. The enthusiasm and consideration for family members are just natural! Hahaha! Your safe and warm stay is the greatest affirmation of our work. Xiaowei Home welcomes you back at any time.
Fanfine888
Deluxe Double Room
Stayed in Apr 2024
Couples
14 review
2.2/5
Posted on Apr 14, 2024
The room was really dirty. Maybe it was because we booked a room for an hour, but the room needed to be cleaned. There were long hairs all over the sofa and a lot of unknown debris on the carpet.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, we are deeply sorry that we did not bring you a good experience due to the shortcomings of our work. Thank you very much for taking the time to give us valuable suggestions and opinions. We will inform the relevant departments of your opinions to improve the quality of service. If you come here again next time, I hope you can book this hotel again and give us a chance to apologize. We look forward to your visit again!