Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou Reviews
Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou
No. 508, Yan'an Road, Gongshu District, Hangzhou City, Zhejiang Province, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou Guest Reviews
4.8/5
Excellent
2631 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Positive reviews(2600)
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Delicious breakfast(456)
Easy to get around(379)
Convenient parking(362)
Friendly front desk staff(316)
Good Internet(277)
Close to metro(169)
Convenient for shopping(140)
Small room size(42)
Negative reviews(31)
Shina
Superior 2-bed Room
Stayed in May 2024
Travel with friends
3 review
Outstanding
Posted on May 18, 2024
Check in was at the 8th floor and process was comfortable with complementary tea (which was rather fragrant) provided while waiting.
Room was well-sized with ample space for walking even with 2 opened lugages on the floor. Window could be opened with an insect shield allowing cool air and ventilation in the room. 1 small downside was the lack of space in the shower area for dry clothes but could be overcome with some problem solving and strategising.
Breakfast was decent. Not really international but with local and regional food. Has a small noodle station as well with an auntie cooking for you. Although seating area was small but we could find seats easily.
Service was very very very good. Front desk was 24hours and the staff were all very helpful and happy to help. Had some issues connecting to the wifi (needed a local number) on the first day and they went up to the room to assist me even though it was late at night.
Had a fully stocked laundry room (very impressive) open 24hours with 3 dryers and 3 washers and a mini gym beside it.
Response from Property: Your 5-point praise BlingBling illuminates the hearts of our friends. Duoer's house can go directly to the West Lake on Yan'an Road! The subway at the entrance of the hotel [Exit D4 of Fengqi Road] is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and feel the style of Hangzhou ~ Duoerjia [wireless projection screen, super-large screen to enjoy the joy of watching dramas], [24 laundry room and gym] and [Plant mattress] [0 bleach no addition] Add natural nude cotton four-piece set and memory cotton pillow] and more "intimate services" are waiting for you to find ~ May happiness accompany you every day. You are welcome to come back often.5.18
Josephine
Elegant Queen Room
Stayed in Apr 2024
Family
13 review
Outstanding
Posted on Jun 17, 2024
Location is convenient. Breakfast is delicious. All hotel servers are friendly. Hotel room is cleanliness.
6/8
Response from Property: Your 5-point praise BlingBling illuminates the hearts of our friends. Duoerjia can directly reach West Lake on Yan'an Road! The subway [Fengqi Road D4 Exit] at the entrance of the hotel is very convenient. You can also walk to [Wulin Night Market] at night to eat snacks and experience the style of Hangzhou~ Duoerjia [wireless projection, super large screen to enjoy the joy of chasing dramas], [24 laundry and gym] and [Plant mattress] [0 bleached and no-additive natural bare cotton four-piece set and memory foam pillow] and more "intimate services" are waiting for you to discover~ May happiness accompany you every day
ViviLeon
Superior Double
Stayed in Apr 2024
Couples
53 review
Outstanding
Posted on Apr 20, 2024
Service desk is amazing. People at the desk will try hard to please you. Rooms are a little bit pricey for what you get. You can pay less for a better room. The problem was the smell coming from the pipes.
Response from Property: Your 5-point praise BlingBling illuminates the hearts of our friends. Duoerjia can directly reach West Lake on Yan'an Road! The subway [Fengqi Road D4 Exit] at the entrance of the hotel is very convenient. You can also walk to [Wulin Night Market] at night to eat snacks and experience the style of Hangzhou~ Duoerjia [wireless projection, super large screen to enjoy the joy of chasing dramas], [24 laundry and gym] and [Plant mattress] [0 bleached and unadded natural bare cotton four-piece set and memory foam pillow] and more "intimate services" are waiting for you to discover~ May happiness accompany you every day, welcome to come back often 4.20
bobby lee
Superior Double
Stayed in Aug 2024
Couples
4 review
Outstanding
Posted on Sep 4, 2024
Excellent customer service. In particular, it is worth mentioning that the lady who worked in the laundry room.
She was accommodating in explaining to my wife how to operate the washer and dryer. She also took the trouble to collect our clothes from the dryer and deliver them back to our room.
Response from Property: Your 5-point praise BlingBling illuminates the hearts of our friends. Duo'er's family can go directly to the West Lake on Yan'an Road! The subway [Exit D4 of Fengqi Road] at the door of the hotel is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and feel the customs of Hangzhou ~ Duo'er's house [wireless screen projection, super large screen to enjoy the joy of watching TV series], [24 laundry rooms and gyms] and [Plant mattress] [0 bleaching no addition More "intimate services" such as the added natural naked cotton four-piece set and memory cotton pillow are waiting for you to discover~ May happiness accompany you every day
Lie Ngian
Superior Double
Stayed in Aug 2024
Business travelers
16 review
Outstanding
Posted on Aug 27, 2024
Second visit to Hangzhou and stay at this Atour again. On the first visit booking this hotel is a ‘blind’ choice, second visit every good experiences are the same. Atour is very consistent reflecting great management. Well done.
Hoàng
Superior Double
Stayed in Jul 2024
Couples
1 review
Outstanding
Posted on Aug 2, 2024
excellent service. Clean room. Nice design. Free water and snacks. Friendly staffs.
Guest User
Superior 2-bed Room
Stayed in May 2024
Couples
3 review
Posted on May 10, 2024
Gone all morning, back 14.30, room still not cleaned. There is no “do not disturb” sign. We wrote “do not disturb” in Mandarin on a piece of paper and stuck it to the door, then tried to sleep because we were extremely tired and jet lagged. After a while they start CALLING ON THE PHONE, letting it ring like 10+ times, asking if we want cleaning. Are you serious??? We are SLEEPING. We put “do not disturb”. Just leave us alone!!! If we miss the cleaning it’s our own decision. Just let people rest in their room, is it so hard to understand???
The sound isolation is pretty bad too, other guests slamming doors like crazy non-stop.
Room is dusty and floor dirty, feet get black if walking without slippers.
I had high hopes based on the rating but I’m really disappointed.
Response from Property: It's a pity that I didn't get 5 points from the owner. Duoer's executive bed and several wooden beds are equipped with a small refrigerator. Duoer's house can go directly to the West Lake on Yan'an Road! The subway at the entrance of the hotel [Exit D4 of Fengqi Road] is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and feel the style of Hangzhou ~ Duoerjia [wireless projection screen, super-large screen to enjoy the joy of watching dramas], [24 laundry room and gym] and [Plant mattress] [0 bleach no addition] Add natural nude cotton four-piece set and memory cotton pillow] and more "intimate services" are waiting for you to find ~ May happiness accompany you every day, welcome to come back often!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Business travelers
11 review
Posted on May 3, 2024
Breakfast with almost none western options, the area is nice though. it's a nice hotel, but don't expect people speaking english.
Response from Property: It's a pity that I didn't get 5 points from the owner. Duoer's executive bed and several wooden beds are equipped with a small refrigerator. Duoer's house can go directly to the West Lake on Yan'an Road! The subway at the entrance of the hotel [Exit D4 of Fengqi Road] is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and feel the style of Hangzhou ~ Duoerjia [wireless projection screen, super-large screen to enjoy the joy of watching dramas], [24 laundry room and gym] and [Plant mattress] [0 bleach no addition] Add natural nude cotton four-piece set and memory cotton pillow] and more "intimate services" are waiting for you to find ~ May happiness accompany you every day, welcome to come back often!
Guest User
Executive King
Stayed in Apr 2024
Couples
4 review
Amazing
Posted on Apr 29, 2024
This hotel was located in a very convenient location in Hangzhou. It was right near a subway station allowing easy access to transport across the city. It was also within walking distance to numerous restaurants.
I didnt know the difference between Atour 亚朵 and Atour 亚朵X when I originally booked this hotel. Atour 亚朵X is a cheaper hotel chain than Atour 亚朵 but the quality is still very good.
The one thing I didnt like about my room was the shower. Water leaked from the shower onto the floor no matter how I showered. I just think the seals to the shower weren’t good enough or probably needed replacement. Besides that minor issue (which may only have pertained to my room), I thought it was great.
The staff are friendly and helpful. Service is good. And the location is very convenient to get to West Lake and other notable areas in Hangzhou.
I think in the future, I’ll just book regular Atour 亚朵 but if you’re looking to save some money, Atour 亚朵X is well worth it.
Response from Property: Hello, dear friend Duoer, Duoer is very grateful for your comments. After seeing your comments, Duoer immediately self-corrected and self-examined. Duoer immediately contacted the property manager to make rectifications on the sanitation of public routes, and worked every day We will conduct a review to prevent such incidents from happening again. Duoer also sincerely invites you to stay again and witness Duoer's changes together. Duoer's home has direct access to the West Lake on Yan'an Road! The subway [Fengqi Road Exit D4] in front of the hotel is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and experience the style of Hangzhou ~ Duoerjia [Wireless projection, super large screen to enjoy the joy of watching dramas ], [24-hour laundry room and gym] and [Plant Mattress] [0-bleach and no additives natural bare cotton four-piece set and memory foam pillow] and more "intimate services" are waiting for you to discover ~ May happiness accompany you Your every day, you are welcome to come back often! 4.29
Guest User
Superior Double
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jun 11, 2024
Staffs were friendly were, bed were comfortable and internet wifi is good
Guest User
Executive 2-bed Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 26, 2024
Neat and clean! Recommended. Air con is good and bed is neat.
Marco Dũng Förster
Executive King
Stayed in Jan 2024
Business travelers
11 review
Great
Posted on Jan 29, 2024
Perfect for a quick business tip. Convenient location, right next to Fengqi Lu Subway Station which connects with Hangzhou East Railway Station and the airport.
Response from Property: It's a pity that I didn't receive a 5-point praise from my host. Duo'er's executive king-size bed and wooden double-bed rooms are equipped with a small refrigerator ~ Duo'er's home has direct access to the West Lake on Yan'an Road! The subway [Fengqi Road Exit D4] in front of the hotel is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and experience the style of Hangzhou ~ Duoerjia [Wireless projection, super large screen to enjoy the joy of watching dramas ], [24-hour laundry room and gym] and [Plant Mattress] [0-bleach and no additives natural bare cotton four-piece set and memory foam pillow] and more "intimate services" are waiting for you to discover ~ May happiness accompany you Every day, you are welcome to come back often!
조인경 InKyung Jo 趙仁敬
Elegant Queen Room
Stayed in Jan 2024
Family
1 review
Great
Posted on Jan 16, 2024
The hotel staff are very friendly, and although there are not many breakfast menus, they are very delicious.
Response from Property: It's a pity that I didn't receive a 5-point praise from my host. Duo'er's executive king-size bed and wooden double-bed rooms are equipped with a small refrigerator ~ Duo'er's home has direct access to the West Lake on Yan'an Road! The subway [Fengqi Road Exit D4] in front of the hotel is very convenient. In the evening, you can also walk to [Wulin Night Market] to eat snacks and experience the style of Hangzhou ~ Duoerjia [Wireless projection, super large screen to enjoy the joy of watching dramas ], [24-hour laundry room and gym] and [Plant Mattress] [0-bleach and no additives natural bare cotton four-piece set and memory foam pillow] and more "intimate services" are waiting for you to discover ~ May happiness accompany you Every day, you are welcome to come back often!
quinn
Superior 2-bed Room
Stayed in Dec 2023
Solo travelers
2 review
Amazing
Posted on Jan 8, 2024
Location was great, near wulin square, wulin night market and xihu. Service was great, staff was really helpful.
OLGA
Superior 2-bed Room
Stayed in Dec 2023
Travel with friends
6 review
Great
Posted on Dec 7, 2023
Nice, clean place. Only one problem, reception staff, can’t speak English at all.
Response from Property: It's a pity that I didn't get 5 points of praise from the little owner. Duoer's executive bed and several wooden big bed rooms are equipped with small refrigerators~, Duoer's family can go directly to West Lake on Yan'an Road! The subway [Fengqi Road D4 Exit] in front of the hotel is very convenient. At night, you can also walk to [Wulin Night Market] to eat snacks and feel the customs of Hangzhou ~ Duoer's [wireless projection screen, super-large screen to enjoy the joy of watching dramas], [24 laundry room and gym] and [Plant mattress] [0 bleaching without adding Added natural bare cotton four-piece set and memory cotton pillows] and more "intimate services" are waiting for you to discover ~ May happiness accompany you every day, welcome to come back and have a look!