No.9, Coral Sha East Road, Xihu District, Hangzhou, Zhejiang, 310008, ChinaView Hotel Details
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Hangzhou Platinum Hanjue Hotel Guest Reviews
4.7/5
Outstanding
2370 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.5
Cleanliness4.7
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All reviews(2370)
Positive reviews(2271)
Reviews with photos/video(459)
Great value for money(252)
Classy environment(216)
Luxurious(210)
Well decorated(90)
Large rooms(85)
Friendly front desk staff(73)
Strange smell in room(54)
Nice bathtub(39)
Negative reviews(99)
Anonymous User
Guestroom (Double bed)G
Stayed in Oct 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 7, 2023
It was an amazing experience staying in this hotel. Although this was my first time booking hotel in china, turned out it was more than what i expected to be. Booked one room range in floor 1-7 (ps. Be careful don’t choose the basement one if you like to have a great view).
Definitely will come back! 10/10 谢谢!
Response from Property: Dear guest, Thanks for your staying with us during your journey in Hangzhou,this comment really encourage us to develop our hotel management.We also look forward to having you for more returning.
CotterallDebay
Student Room - Double Occupancy
Stayed in Nov 2023
Solo travelers
3 review
3.7/5
Posted on Nov 25, 2023
The room was luxuriously appointed.
But what about the 20 yuan "deposit fee"? In China, it is standard practice to pay a deposit when you arrive, normally 500 yuan. The hotel gives this back to you when you leave, minus anything you might have taken from the mini-bar etc. I used to pay this in cash back in the pre-e-money days... It was always repaid in full.
Now of course cash is a rarity in China's big cities. At the HZ Platinum Hanjue, I paid a 500 yuan deposit using my WeChat account. When I checked out, they said the money would be credited back to my WeChat account in the afternoon. It was, but not 500, just 480. There is no charge when you transfer money between wechat accounts so I was surprised by this commission.
This is a luxurious-looking hotel but it has a cold heart. Try to find something smaller and friendlier with more of a human touch.
Response from Property: Thank you very much for choosing Hangzhou Buckingham Grand Hotel and providing us with timely feedback on your stay experience. For the convenience of guests, a small bar has been equipped in your room, with clear pricing and on-demand charges. We have checked your room bill and found that you used a box of 20 yuan Longjing tea during your stay. The cost of using Longjing tea was deducted from your 500 yuan deposit. If you have any questions about your bill, please contact the hotel switchboard to explain your problem, and we will handle it for you as soon as possible. It is our pride to ensure that you are satisfied during your stay, and it is also our greatest motivation to continuously improve service quality. We sincerely appreciate your trust and support in the hotel and look forward to your next visit. Thank you!
夏默 xiamo
Guestroom (2 beds)J
Stayed in Jan 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Best hotel in this area . Every time i come to Hangzhou i choose . New and so clean
Deguy
Guestroom (2 beds) EF
Stayed in Jan 2024
Solo travelers
32 review
4.7/5
Amazing
Posted on Jan 2, 2024
Beautiful hotel with very spacious rooms. The rooms are very clean and comfortable.
Response from Property: Thanks for your comment. It is a great honour to get your feedback. We will try to do it better to let our customers have great experience. Thank you again and we still look forward to you come to again.
Guest User
Student Room - Double Occupancy
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The hotel is good and nice environment. Also quite and nice location.
Response from Property: Dear Guest,thanks for choosing Hanjue Hotel Hangzhou.We’re glad to see you leaving good comments here and we wish you have a nice trip in Hangzhou.
Guest User
Guestroom (Double bed) EF
Stayed in Dec 2023
Other
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
nice 。
Response from Property: Thanks for your comment. We will keeping trying to do it better. We are still looking for forward to you and your friends selects to our hotel. Thanks again. Have a nice day!
Anonymous User
Guestroom (2 beds)E
Stayed in Jul 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The hotel is very good, the children like it very much, it is clean, grand and luxurious, and the decoration style makes people feel luxurious. In addition, the hotel is new and more comfortable. In addition, the hotel's safety facilities are very complete and complete, with fire-fighting facilities and life-saving facilities, making people feel safe and comfortable, and full of security. The hotel has a rich breakfast and it is very convenient to eat. The children are also clamoring to stay here next time. Among the hotels nearby, Buckingham Palace is the best, affordable, and close to Songcheng. It is very good, looking forward to coming again next time!
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6/15
Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Xiaojunaiwan
Guestroom - River-View (Double bed)D
Stayed in Aug 2024
Couples
10 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The room is very big, the slippers and other supplies are of good quality, the pillows are very comfortable to sleep on, the hygiene is very clean, the room auntie service is also very good, next time I will choose this one, a very good experience
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Guest User
Double Bed Room I
Stayed in Aug 2024
Business travelers
3 review
3.6/5
Posted on Aug 26, 2024
There are fingerprints on the mirror, not from me. I haven't checked out yet, let me talk about the experience first, the Yahehao is good enough, but there is no service. I called them this afternoon to tell them to come to clean, but they didn't come after waiting for an hour. I called again and they came. If you pay to order food, it can be delivered, but they don't care about the dishes. You can only wait for the cleaners to come. I live in a weekend room, the kind with floating prices, but they only give a small tube of toothpaste every day, because the room was only cleaned once in three days, I got two small tubes. My husband and I brush our teeth by squeezing hard, and I'm too lazy to call them for fear that they will deliver it and I will fall asleep again. Such a soundproof room, take a nap during lunch break at noon, the service staff outside is like a loud speaker, wow wow, later in the afternoon when they came to clean for me, I found that this big sister has a really loud voice, don't southern women speak softly? I went out in the evening and asked the front desk about parking. The boy at the self-service machine at the front desk didn't even raise his head when he answered me. Basic quality is basically non-existent. You can come if you stay overnight, and change to another one if you stay longer.
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Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing to stay at Buckingham Hotel and for giving us a review! From your review, we are very sorry that this stay did not bring you a perfect stay experience, and we express our sincere apologies. We will report this issue to the person in charge of the housekeeping department. During the peak holiday season, the hotel's extended cleaning will be slower than usual. We are really sorry. If you have used up the tableware in the room, you can call the house center to notify the housekeeper to collect the tableware. If there are not enough toiletries in the room, you can call the house center at any time to replenish them. The floor waiters will strengthen the four light service training and improve the quality of front desk service. If you have any questions about the service and hardware during your stay in the hotel again, you can contact the hotel lobby assistant manager [or call the housekeeping center on the internal line], and we will handle it for you as soon as possible. Looking forward to seeing you again
Guest User
Guestroom (2 beds)J
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The room on the second floor of the basement was bought at a low price, which made people feel that it was worth the money. The newly renovated hotel has enthusiastic service staff. No matter where we meet, they will greet us with a smile and ask us if we need anything. Nice hotel
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Guest User
Guestroom (Double bed) EF
Stayed in Aug 2024
Couples
15 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The decoration is luxurious and elegant, with Hermès orange everywhere. The luxury suite is more elegant than you can imagine. The equipment and supplies are very exquisite. The bedding is very comfortable, soft and clean. The smart toilet in the bathroom is very easy to use. It is a very pleasant accommodation experience!
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6/9
Nuonuoailvyouya
Double Bed Room I
Stayed in Aug 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The room is clean and tidy with complete facilities. The room is not too big but gives people a magnificent feeling. The big bed is very soft and comfortable. The bathroom is large. The multifunctional toilet is very convenient. The bathtub is also very comfortable. The stay experience is very good.
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Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.
Pieqiaopixiaonvren
Guestroom (2 beds) EF
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Super satisfied, clean and tidy, good service attitude, very close to Impression City, cheaper and better than the shabby B&B I stayed in near Lingyin Temple, I will choose here next time~
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6/8
Tutushi
Guestroom (Double bed)G
Stayed in Aug 2024
Business travelers
99 review
4.2/5
Very Good
Posted on Aug 12, 2024
We booked two rooms and found long hair in both. One was on the quilt and the other was on the bath towel. We are three men. If we bring the hair back, it will be a disaster. It can be improved later. This experience is really bad.
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Response from Property: Dear distinguished guest: Hello! Thank you very much for taking the time out of your busy schedule to share your valuable opinions with us. It is our honor to serve you. Any of your opinions are very important to us. The recent customer flow is large. We will improve our work efficiency and provide efficient services to each guest so that customers can come with joy and leave with satisfaction. We sincerely look forward to your visit again and wish you good health and all the best!
Guest User
Guestroom (Double bed)G
Stayed in Aug 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel is luxuriously decorated in a modern style, with advanced and complete facilities. It has a smart toilet (I like it very much), a buffet restaurant, a 24-hour restaurant and a la carte Chinese restaurant, which is very convenient!
Original TextTranslated by Google
Response from Property: Thank you for your stay and comments. Your satisfaction is an affirmation of our service. We look forward to seeing you again.