Holiday Inn Express Hangzhou East Station Reviews
Holiday Inn Express Hangzhou East Station
Building C, Xizi Guoji, No. 777 Huanzhan East Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Holiday Inn Express Hangzhou East Station Guest Reviews
4.8/5
Excellent
4835 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(4835)
Positive reviews(4773)
Reviews with photos/video(605)
Convenient location(867)
Easy to get around(631)
Delicious breakfast(340)
Awesome amenities(334)
Friendly front desk staff(294)
Close to train station(211)
Perfect for business trips(139)
Stayed multiple times(69)
Negative reviews(59)
Lawrence
Standard Double Room
Stayed in Jul 2024
Business travelers
8 review
Outstanding
Posted on Jul 19, 2024
Nice and clean . Service is good . Easy to get around and near MRT and Railway station
Response from Property: Dear guest, it is a pleasure to meet you at Holiday Inn Express Hangzhou East Station. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene.We are very honored to see that our service has brought you a wonderful experience, with enthusiastic hospitality, warm greetings, and sincere care, hoping to bring you the feeling of being at home. Whether it is for business or leisure travel or short-term or long-term stays, we believe that you will love it here. Thank you for your feedback, and we look forward to your next visit. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Jun 2024
Solo travelers
5 review
Amazing
Posted on Jun 12, 2024
The hotel is very close to the Hangzhou east railway station at exit G you can walk about 10 minutes
Response from Property: Dear Guest,Thank you for your comments. Holiday Inn Express has always been conveniently located. Our hotel is not only close to Hangzhou East Railway Station, but also surrounded by many restaurants and shops, as well as subway lines 1, 4, 6 and 19, making it a very convenient location. We hope our customers can feel more relaxed whether they are working or travelling, and we look forward to your next trip! IHG Social Listening Team
Bway Paw
Standard Room (2 beds)
Stayed in May 2024
Solo travelers
2 review
Great
Posted on Jun 16, 2024
The hotel staffs are so friendly and soo nice . They helped me with almost everything as best they could . I love everything about jt .
Response from Property: Dear guest, thank you for your positive feedback and kind words. It is truly inspiring to read your review. We are honored to receive your high praise on our staff's service, and I will definitely share your compliments with them. Additionally, we take pride in our excellent location and we hope to have the opportunity to welcome you back again. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
1 review
Outstanding
Posted on Aug 10, 2024
The front desk lady provided excellent and friendly service.The room is very clean, highly recommended.
Response from Property: Dear guest, thank you for sharing your valuable feedback with us. We are honored that you recognized the service provided by the front desk staff and the cleanliness of the room. Here, you not only have your basic needs met but also experience a comfortable and warm "home away from home" that allows you to fully enjoy yourself. We will continue to work hard and not let down your love and recommendation. We look forward to your return visit. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Mar 2024
Business travelers
3 review
Very Good
Posted on Mar 27, 2024
Good location. Easy access to train station. Many food surrounding.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express Hangzhou East Station. We are delighted that you have taken advantage of our convenient location. The hotel is located near Hangzhou East Railway Station, and there are subway stations for Line 1, 4, 6 and 19 nearby. Convenient transportation saves guests valuable time. We look forward to welcoming you again in the future. IHG Social Listening Team
John
Standard Room (2 beds)
Stayed in Jul 2024
Family
5 review
Posted on Jul 10, 2024
This was different from other Holiday Inns. The room was old and worn. No English to, not even cctv news. The shower leaked into the rest of the bathroom severely. The service checking in was odd. Some people got free drinks and snacks while others didn’t. Overall, a three star at best and unlike other holiday inn express in bigger cities. Won’t book again.
Response from Property: Dear guest, thank you for taking the time to share your valuable feedback with us. We are sorry that your recent stay did not meet your expectations. As the hotel accumulates experience, some facilities may have signs of aging in appearance. However, we regularly maintain and replace facilities to ensure their functionality. Normally, our TV channels include news channels, which can be found on the TV program list. If you encounter any problems while using the TV or other facilities, please feel free to contact our staff, and we will serve you wholeheartedly. The shower room's glass door can prevent water from flowing out when closed, and it can be used as a door for the entire bathroom when open. In addition, the welcome drinks and snacks provided during check-in are gifts for members of the IHG Rewards Club, according to the requirements of InterContinental Hotels Group. Some guests may not have become members, so they did not receive them. We will double our efforts and sincerely invite you to visit us again. IHG Social Listening Team
Anonymous User
Standard Double Room
Stayed in Jul 2024
Solo travelers
3 review
Amazing
Posted on Jul 12, 2024
Very convenient location with shopping malls just right at the side. But for travellers that appreciates quiet environment, Thai may not be the optimal location as this is a city area with vibrant activities and lighting at night. Only thing is the wooden furniture is still giving off a smell.
Response from Property: Dear guest, thank you for choosing and giving a good review of Holiday Inn Express Hangzhou East Station. The hotel is located next to Hangzhoudong Railway Station, with complete supporting facilities such as food, supermarkets, and leisure and entertainment venues in the nearby shopping center. Metro lines 1, 4, 6, and 19 are within walking distance. Although the hotel is close to the train station, the rooms are equipped with double-layer soundproof glass, thick solid wood doors, and soundproof door seals, providing excellent sound insulation and a quiet and independent living environment. The hotel has been open for many years, and a professional company was hired to perform formaldehyde removal treatment before opening. Please rest assured of your stay. We will strive to improve the details and sincerely invite you to stay at our hotel again. IHG Social Listening Team
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Travel with friends
2 review
Amazing
Posted on Aug 9, 2024
The hotel staff very friendly and helpful. Recommend this hotel if you come to Hangzhou
Response from Property: Dear guest, thank you for trusting and recommending our hotel. We are honored to receive your praise for the service provided by our staff, and we cannot wait to share this honor with everyone. During your stay, please feel free to communicate with our staff if you need anything. We will provide you with enthusiastic service. We sincerely look forward to your return visit. IHG Social Listening Team
Dragonwarrior888
Standard Double Room
Stayed in Mar 2024
Travel with friends
7 review
Outstanding
Posted on Apr 18, 2024
Great place and rates
Response from Property: Dear Guest,Thank you for writing a review of your stay. We are pleased to hear that everything went as smoothly as you deserve! We also make sure we have the best locations and hope to see you again. IHG Social Listening Team
@carolstoffella
Standard Double Room
Stayed in May 2024
Solo travelers
8 review
Posted on Aug 4, 2024
The staff is not polite at all, it's very expensive for what they are. It's very old, appear not very clean. I just saty because my flight was very early next day
Response from Property: Dear guest, based on the last sentence of your review, we infer that you may have intended to review a hotel near the airport. However, our hotel is Holiday Inn Express Hangzhou East Station, which is located near the train station. If you have any questions, please feel free to call our hotel and communicate with us. We look forward to the opportunity to host you again and hear your feedback on your stay at our hotel. IHG Social Listening Team
sEvan
Standard Room (2 beds)
Stayed in Jun 2024
Family
5 review
Amazing
Posted on Jun 17, 2024
Everything is good except the coffee machine in the lobby is too cheap to make coffee.
Response from Property: Dear guest, thank you for taking the time to provide us with your valuable feedback. We are sorry that we did not provide you with a completely satisfying experience. Regarding your comment on the lobby coffee machine, we will share it with our management team for consideration in future adjustments. We sincerely suggest that if you encounter any problems during your stay, please contact our staff in a timely manner, and we will do our best to solve the problem. We look forward to the opportunity to welcome you back again. IHG Social Listening Team
Guest User
Standard Room (2 beds)
Stayed in May 2024
Couples
6 review
Outstanding
Posted on May 4, 2024
It would have been perfect 10 if they can put on trip the exact way to walk to the hotel from the train station. We were rushing and was lost as the train station staff didn’t know the hotel. So took a taxi. If i don’t remember wrongly, you can exit from the East side of the station and walk to the second floor . Nonetheless, great choice of a hotel.
Response from Property: Dear guest, thank you for choosing our hotel among many hotels and for providing us with this valuable feedback. You can come out from the East Square of Hangzhou East Railway Station, go through the Hexing Road pedestrian overpass, and walk a few minutes to reach our hotel. If you cannot find our hotel, please call the front desk as soon as possible, and our staff will be happy to share accurate directions with you. We are honored to receive your recognition, and we will maintain our focus and continue to strive for excellence. We look forward to welcoming you back again soon. IHG Social Listening Team
Zhao
Superior Double Room
Stayed in Apr 2024
Couples
3 review
Posted on May 1, 2024
Very good breakfast. Reception area is messy with lots of boxes behind the counter and not a professional first image. Room is spacious enough though a little dated. Did not use housekeeping service but found hair in sink on arrival. Location is convenient with walking distance to east station, direct metro to west station, airport, west lake and many tourist sites.
Response from Property: Dear guest, thank you for providing us with this valuable review. We are honored to receive your positive feedback on our breakfast and location. At the same time, we apologize for the messy reception area, outdated room facilities, and unsatisfactory hygiene during your stay. In the future, we will continue to strive to improve the details, increase the maintenance of facilities, and strengthen the cleaning work in the rooms. We will start from the details to enhance the overall quality. We invite you to stay with us again. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 26, 2024
The hotel is located next to a mall which is excellent for us. We had our meals at the restaurants there for 3 nights trying the local cuisine. There is a local supermarket at the basement of the mall where I bought a few local sweets to bring back as gifts for friends. We bought the local mandarins (cuties) and mangoes to try.
The staff here is impeccable and I would give 10/10 for their great service. The staff like Ms Pretty ( if I spell correctly) went the extra mile. She would translate the names of places of interest (in English) to Mandarin. She gave us the map of Hnagzhou and highlighted the places of interest when we asked for advice. Then she would call a taxi for us (using the local apps) and personally escort us to the taxi to tell the driver (in Mandarin) to take us to the place of interest we wanted to see. She spoke to us in English so there is no communication barrier. This is an awesome hotel I would highly recommend as a Singaporean traveller as the room is clean and the location is fantastic.
Response from Property: Dear guest, thank you very much for taking the time to share this valuable review with us. The hotel is located next to Hangzhou East Railway Station, within walking distance of subway lines 1, 4, 6, and 19. There are also plenty of taxis nearby, making transportation very convenient. We are honored that our staff's service has received your high praise, and we will share your compliments with everyone, especially the staff member you mentioned. In the future, we will continue to work hard to provide thoughtful services to our guests. We ensure that we have a very superior location, and we hope to have the opportunity to welcome you back again. IHG Social Listening Team
Guest User
Standard Double Room
Stayed in Apr 2024
Solo travelers
7 review
Posted on Apr 16, 2024
It’s okay for a short stay if you’re looking for somewhere close to the railway station. Not sure if this is for all the rooms but my room 909 did not have functional A/C controls. When I asked front desk they said it should work and they’ll get someone to adjust it. What that ended up meaning was turning the fan controls to max (even tho i’ve tried that), opening up the windows to let the smog, heat and humidity in, and put an electric fan in the room. The actual room temperature never went below 22.8C which sounds okay except it was humid, stuffy and felt a lot warmer than that. The hallway was cooler than my room. There is no gym, not even a small one. When I checked in, there was a group ahead of me and even though I had walked up to the desk separately there was zero acknowledgment. So I thought the guy was just busy finishing up his work. Then someone behind me came to retrieve luggage and it wasn’t until I asked is this check in that he finally realized I wasn’t part of the previous group. He could’ve easily at least acknowledged my presence to avoid this type of confusion. Overall the only benefit is the close proximity to the railway station but otherwise I would not recommend staying here.
Response from Property: Dear Guest, Thank you for sharing this valuable review with us. We apologize that we did not provide you with a satisfactory experience during your stay. Considering the temperature in Hangzhou, the hotel's air conditioning system is currently not suitable for running in cooling mode all day long. We are sorry that the room temperature still did not meet your ideal requirements. In the near future, we will continue to monitor the temperature and adjust the air conditioning mode based on feedback from our guests and actual conditions. We apologize that the brand standards of Holiday Inn Express currently do not include gym facilities. I will share your feedback with our management team for reference in future adjustments. In terms of service, we will continue to strengthen training for our front desk staff to provide more professional services. If you return to Hangzhou, we hope you will consider staying with us again. IHG Social Listening Team