Jinjiang Inn (Hangzhou West Lake Store) Reviews
Jinjiang Inn (Hangzhou West Lake Store)
126, Huansa Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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1 night
Jinjiang Inn (Hangzhou West Lake Store) Guest Reviews
4.7/5
Outstanding
749 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(749)
Positive reviews(725)
Reviews with photos/video(96)
Easy to get around(71)
Friendly front desk staff(48)
Classy environment(47)
Convenient for shopping(32)
Average sound insulation(31)
Would stay again(17)
Close to metro(17)
Well decorated(8)
Negative reviews(24)
Zuotengjiusi
Xingyue Standard Double Bed Room
Stayed in Sep 2023
Business travelers
5 review
Outstanding
Posted on Oct 18, 2023
服务：very good
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Liulixiaofeixia
Xingxuan Superior Twin Room
Stayed in Nov 2024
Travel with friends
34 review
Great
Posted on Dec 13, 2024
I stayed here last year, and my friends have repeatedly expressed their intention to stay there again this year.
Facilities: relatively new, air conditioning is very good. There are robots delivering food
Hygiene: Bedding and towels are clean and safe to use.
Environment: Good location, just a few minutes walk from the West Lake and the business district
Original TextTranslated by Google
Response from Property: 親愛的顧客，感謝您對小錦的肯定，我們一定會再接再厲用心服務好每一位客人，期待與您再次相遇哦！
Mitikasisunbin
Xingyue Standard Double Bed Room
Stayed in Nov 2024
Solo travelers
1 review
Outstanding
Posted on Dec 13, 2024
The environment is good, the service is good, and the hygiene is good. It is worth staying.
Original TextTranslated by Google
Response from Property: 親愛的顧客，感謝您對小錦的肯定，我們一定會再接再厲用心服務好每一位客人，期待與您再次相遇哦！
Guest User
Xing Xuan Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
5 review
Amazing
Posted on Nov 21, 2024
Clean, most importantly, it is very close to the West Lake, within walking distance, which is a big plus! The downside is that the room is smaller than other Jinjiang Inns, but it is understandable in a place where every inch of land is valuable.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at our branch and sharing your stay experience! Guests who encounter relevant problems during their stay can report it to the front desk in a timely manner. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a cordial and thoughtful check-in experience. We sincerely look forward to your stay. Come again!
Guest User
Xingyue Superior Double Bed Room
Stayed in Oct 2024
Business travelers
2 review
Outstanding
Posted on Nov 19, 2024
Next to West Lake, a very nice hotel, worthy of being a chain
Hygiene: very good
Facilities: laundry room and TV are all very good
Environment: very spacious
Service: very friendly
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xing Xuan Deluxe Twin Room
Stayed in Sep 2024
Travel with friends
1 review
Posted on Nov 1, 2024
The room is less than 20 square meters! Different from the advertised one! Maybe it's because of good business and limited rooms. We asked to change rooms but were told that there were no rooms of the same standard. However, after we checked in, there were rooms available on the same floor. The three-day trip was shortened to two days. The distance between the twin beds and the corridor was too small! Maybe we were customers who booked on Ctrip and they didn't like us!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We have conducted a serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
乘现在能跑能多多岀去走看世界
Xing Xuan Deluxe Twin Room
Stayed in Sep 2024
Other
2 review
Posted on Oct 26, 2024
Because of the discount price, I stayed for five nights. The counter staff seemed to be busy all the time? No time to greet the guests!
After exiting the subway station, it is easy to find the location of the hotel. Convenient transportation to the attractions 👍
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. We have conducted a serious investigation and timely rectification. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Xingxuan Superior Twin Room
Stayed in Sep 2024
Travel with friends
9 review
Outstanding
Posted on Oct 22, 2024
The hotel is in a great location, next to the West Lake and Yintai in77, which is very convenient for eating and shopping. It is quiet in a busy area. Although the room is not big, it is clean, tidy, comfortable and warm. The staff service is also very good. The beautiful lady at the front desk will care about our comfort and whether we need help with our itinerary, and tell us where we can go and how to take the bus. Overall it is great! Of course, it would be better if there was a microwave next to the tea at the front desk, thank you!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Guest User
Xingyue Superior Double Bed Room
Stayed in Sep 2024
Couples
68 review
Outstanding
Posted on Oct 3, 2024
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Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xingyue Superior Double Bed Room
Stayed in Aug 2024
Solo travelers
9 review
Outstanding
Posted on Sep 30, 2024
The location is really good. It's only five minutes' drive away from the West Lake. The transportation and subway stations are very convenient. It's clean and tidy. I originally booked a hotel for one day, but decided to renew for another day.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xingyue Deluxe Double Bed Room
Stayed in Sep 2024
Family
12 review
Outstanding
Posted on Nov 8, 2024
Very good, the room is not big, but very clean, very convenient to go anywhere
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Anonymous User
Xingxuan Superior Twin Room
Stayed in Aug 2024
Business travelers
1 review
Outstanding
Posted on Sep 30, 2024
Stayed for two nights. It's very close to the West Lake. It's only a ten-minute walk away.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xing Xuan Deluxe Twin Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Oct 9, 2024
The room is very clean and the staff are very friendly. I will come again next time
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!
Guest User
Xing Xuan Deluxe Twin Room
Stayed in Jul 2024
Family
1 review
Outstanding
Posted on Sep 1, 2024
Very good, convenient transportation, close to West Lake Metro and Railway Station, nice and clean environment, great service attitude!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to meeting you again!
Guest User
Xing Xuan Deluxe Twin Room
Stayed in Jul 2024
Other
3 review
Outstanding
Posted on Aug 31, 2024
The room is neat and clean, with complete facilities, hygienic and clean, and convenient transportation
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!