Atour Hotel Reviews
Atour Hotel
Unit 1, Building 3, Lifeng Commercial Center, Hangqiao Road, Shangcheng District, Hangzhou City, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Atour Hotel Guest Reviews
4.8/5
Excellent
690 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(690)
Positive reviews(680)
Reviews with photos/video(38)
Friendly front desk staff(88)
Delicious breakfast(81)
Classy environment(55)
Many amenities(32)
Quiet & comfortable(27)
Convenient parking(26)
Large rooms(23)
Good Internet(12)
Negative reviews(10)
Guest User
Executive Room (2 beds)
Stayed in May 2024
Couples
1 review
Outstanding
Posted on Jun 11, 2024
Good service we are satisfied
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 24, 2024
Okkkkkkkkkkkkkkkkk
Angkelangsuchuo
Jimu Family Twin Room
Stayed in Jul 2024
Travel with friends
1 review
Outstanding
Posted on Jul 27, 2024
We arrived at the hotel very late, and they kept the room for us very considerately, and also delayed check-out until 4 o'clock. The room was very comfortable and I liked it very much
Original TextTranslated by Google
Response from Property: Dear Duo friends, hello~ Duoer is very happy to see your comments. It is an honor that our service has received such a high evaluation from you. We will continue to maintain this enthusiasm and sincere service for you. Thank you dear Duo friends for your recognition of Duoer. I look forward to meeting you again. May there be light in your eyes, and may your wishes come true and your actions come true, and may your smile always accompany you! May you be loved and lovely all your life! See you next time-Jiutian Huanbei Atour Hotel, Jiubao Passenger Transport Center, Hangzhou
Anonymous User
Executive Room (2 beds)
Stayed in Jul 2024
Family
6 review
Very Good
Posted on Aug 21, 2024
Facilities: Not bad. At first, I didn't know what the third picture on the bedside table was, but later I found out that it was earplugs😅
Hygiene: Not bad
Environment: The sound insulation is really bad, no wonder earplugs are provided😅😅
Service: Very good
Original TextTranslated by Google
Response from Property: Dear Duoyou, I am very happy to see your evaluation. Duoerjia is lucky to have dedicated staff and is blessed to have thoughtful guests like you. We will continue to work hard to get your full score review! Looking forward to meeting you again, I wish you a happy life and everything goes well!
GeorgeZCQ
Superior Double Room
Stayed in May 2024
Business travelers
8 review
Outstanding
Posted on May 15, 2024
Clean, comfortable, modern, technological, quality ~
One word: thumbs up👍
Original TextTranslated by Google
Response from Property: Dear Duo friends, hello~ Duoer is very happy to see your comments. It is an honor that our service has received such a high evaluation from you. We will continue to maintain this enthusiasm and sincere service for you. Thank you dear Duo friends for your recognition of Duoer. I look forward to meeting you again. May there be light in your eyes, and may your wishes come true and your actions come true, and may your smile always be with you! May you be loved and lovely all your life! See you next time-Jiutian Huanbei Atour Hotel, Jiubao Passenger Transport Center, Hangzhou
Guest User
Executive Room (2 beds)
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Mar 31, 2024
The hotel environment is comfortable, the staff are very good, the hotel breakfast is really the ceiling, very good, the facilities are complete, I will stay here next time
Original TextTranslated by Google
Response from Property: Dear Duo friends, hello~ Thank you for your 5-point recommendation of Duoer. There is always unexpected warmth and touching moments in a perfect journey. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is the biggest driving force for our progress. No matter how much we do, it is worth it. Duoer believes that guests are family members, so that every trip of yours feels like returning home. The care, consideration, care and warmth for family members are the most sincere gifts that every Duoer gives to their loved ones. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere different from other hotels. I hope to meet you again-Hangzhou Jiubao Passenger Transport Center Jiutian Huanbei Atour Hotel
Aviva
Jimu Family Twin Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 13, 2024
The little corner is very cute. The room is clean and the stay experience is very good.
Original TextTranslated by Google
Response from Property: Thank you dear guest for your 5-point review. Seeing your detailed introduction of Duoer in all aspects, Duoer is really very happy. Duoer has always insisted on starting from the details. Like is love at first sight, and love is long-lasting. The happiest time is your companionship and the promise of meeting next time. I look forward to meeting you again
Guest User
Executive Queen Room
Stayed in Mar 2024
Business travelers
6 review
Outstanding
Posted on Mar 26, 2024
The location is very convenient, very close to the market, the breakfast is very good, and it is very comfortable to eat with pregnant women. The service attitude is also very good, and they will greet you warmly and thoughtfully with a smile. The hot water temperature in the room is suitable, and the wifi signal is also strong.
Original TextTranslated by Google
Response from Property: Dear Duo friends, thank you for your 5-point praise. I have nothing else to do but enjoy the pure joy of white tea. I am waiting for the wind and for you. Duo feels very honored to add a little color to your journey. It is because of your support that Duo can do better. I hope to meet you again and wish you a happy life!
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 20, 2024
The front desk service is very thoughtful, the environment is also good, the room aunties are also very enthusiastic, and the breakfast is very rich. If necessary, I will choose this store next time.
Original TextTranslated by Google
Response from Property: Dear Duo friend, thank you very much for your 5-point praise in your busy schedule. Thousands of words cannot compare to your recognition. It is an encouragement and support for us. Duoer will cherish it and continue to work hard! High mountains and flowing water meet soulmates. Duoer is willing to accompany you all the time. I look forward to meeting you again and looking forward to your next trip home! - Hangzhou Jiubao Passenger Transport Center Jiutian Huanbei Atour Hotel
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
5 review
Posted on Mar 13, 2024
There was no tissue in the tissue box on the table. There was dirt on the chair. The water temperature was hot and cold. There was almost no conditioner and it was unusable.
Original TextTranslated by Google
Response from Property: Duoer has been working hard to rectify the problem you described. Duoer is deeply sorry that you did not have a good stay experience. We are actively improving and look forward to meeting you again. May you have light in your eyes, and may your wishes come true and your actions come true, with a smile forever! In addition, our shower head is a constant temperature shower. After pressing and turning the button, the hot water temperature will be stable. Next time, you can directly ask Duoer at the front desk to help you debug. We are online 24 hours a day.
Xiaoguaishouzhiwang👑
Superior Double Room
Stayed in Mar 2024
Business travelers
7 review
Outstanding
Posted on Mar 7, 2024
The front desk service attitude is very good and enthusiastic. The lobby is very bright. The room is very clean and tidy. The overall situation is very good. It must be praised. The hotel environment is comfortable and the aunt who cleans the corridor is also very enthusiastic and takes the initiative to say hello. The hotel has complete facilities and good sound insulation. I lent you an umbrella on a rainy day and gave you warm mineral water to warm your hands after leaving the store. Atour is my first choice and I will come here again next time.
Original TextTranslated by Google
Response from Property: Thanks to the overwhelming love, the butterfly flutters and knows my heart. I am grateful that you have shielded me from the wind and rain, and that I have lived up to my true intentions. We will definitely continue to work hard with more humility. Rich breakfast, excellent location, warm service... Just waiting for a better you, be sure to remember to come often, okay! - Atour Hotel Jiutian Huanbei, Hangzhou Jiubao Passenger Transport Center
Guest User
Superior Double Room
Stayed in Mar 2024
Business travelers
3 review
Outstanding
Posted on Mar 2, 2024
Intuitively, the details are better than many hotels. The bed cabinets and desks have unlimited charging; all the smart devices in the house can be controlled with Xiaodu speakers; late-night porridge will be delivered late at night; it also includes some small details, such as automatic toilet heating, pressurized showers, meditation earplugs, and laundry bags. It makes people feel attentive. Including the color tone and lighting combination of the entire room, it makes people feel warm. It beats All Seasons and Hilton among hotels in the same price range. The overall service is also very attentive, the tea is served, the enthusiasm and efficiency are very good. Yaduo really surprised me!
Original TextTranslated by Google
Response from Property: Your words of praise make Duo'er read it a thousand times without getting tired of it. The beautiful touching feeling is unparalleled by anything else! A good reputation must come from the satisfaction of many customers who recommend it. Winning your praise and support is the reward for our hard work. The road is long, and we will definitely live up to your love and will not slack off even a little bit. My kind-hearted dear, I send you my blessing: be happy and worry-free on this clear and clear day, with boundless happiness.
Liubaihan
Jimu Suite
Stayed in Aug 2024
Travel with friends
8 review
Outstanding
Posted on Aug 15, 2024
The service at Atour Hotel is comparable to that of Haidilao. This Atour opened not long ago. The breakfast service is very good and they can basically meet the customers' requirements. I always come here. It's great!
Original TextTranslated by Google
Response from Property: Dear Duoyou, I am very happy to see your evaluation. Duoerjia is lucky to have dedicated employees, and it is a blessing for Duoerjia to have thoughtful guests like you. Duoerjia has always been committed to providing every guest with a high-quality stay service experience. Satisfaction is only the starting point, and surprise and touching are Duoerjia's ultimate goal. In Duoerjia, you can feel the most sincere neighborhood service, taste the most heartwarming tea from Yaduo Village, and experience a leisurely but stylish reading space... Everything is just for you to come to Duoerjia. The stay experience can become simple and extraordinary. I hope that Duoerjia can always accompany you on your journey. Looking forward to meeting you again, I wish you a happy life and everything goes well!
Guest User
Superior Double Room
Stayed in Aug 2024
Business travelers
2 review
Very Good
Posted on Aug 14, 2024
It's OK, clean and hygienic, rich breakfast, modern charging facilities in the house, all wireless charging, comfortable bedding, close to the wholesale market, very convenient to walk to.
Original TextTranslated by Google
Response from Property: Dear Duoyou, I am very happy to see your evaluation. Duoerjia is lucky to have dedicated staff and is blessed to have thoughtful guests like you. We will continue to work hard to get your full score review! Looking forward to meeting you again, I wish you a happy life and everything goes well!
Guest User
Jimu Family Twin Room
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 16, 2024
The parent-child room is nice, the breakfast is rich, the room is fully intelligently controlled, parents like it very much, but I personally feel that it is a bit far from the city center. It is a bit late to book a hotel for travel, so I booked this one because it is cheaper. It is not convenient to go anywhere. It is recommended to stay closer to the West Lake when traveling in Hangzhou
Original TextTranslated by Google
6/9
Response from Property: Dear Duoyou, hello, "After parting, we are happy, lucky for three lives, such a good review!" I am very grateful for your 5-star review. Duoer is very moved. Duoer believes that every encounter in life is not easy. I am very happy to bring you good memories after parting. Atour is a warm hotel, and Duoer are all warm Atour people. I hope that every friend who comes to Atour can feel the warmth and comfort of neighbors. Duoer likes you to come, and likes you to come again! Dear Duoyou, thank you very much for your 5 reviews! Duoer is so happy~ Our hotel room facilities are complete, and the room is equipped with two pillows for you to use. Not only does the bedding use Plante mattress with zero pressure memory foam, but the four-piece bedding set is also unadded bare cotton that can be used by infants and young children~ Phosphorus-free washing does not contain fluorescent agents, so you can sleep comfortably and rest assured! The scientific design of dry and wet separation in the room~ and so on, all the details are Duoer's good intentions and full love for you~ Welcome to stay again and wish you a happy life! !