Mcsrh Hotel (Hangzhou West Lake District) Reviews

Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay. We are truly sorry to hear that your experience did not meet your expectations in terms of room cleanliness, Wi-Fi connectivity, and overall convenience.With regards to the room cleanliness, we take this matter very seriously. We will conduct a thorough investigation to understand what went wrong and ensure that our cleaning staff receives the necessary training and supervision to prevent such issues from recurring. We strive to provide a clean and comfortable environment for all our guests, and we apologize for any inconvenience this may have caused you.Regarding the Wi-Fi connectivity issues, we understand how important it is for our guests to have a reliable internet connection. We will have our technical team immediately investigate the problem and take necessary steps to reset and stabilize the Wi-Fi. Additionally, we will provide clear and concise instructions for foreign guests to ensure they can easily connect to the Wi-Fi, eliminating any language barriers.We appreciate your feedback as it allows us to constantly improve our services. Please rest assured that we will take your concerns into consideration and make the necessary adjustments to ensure a better experience for you and all our guests in the future.Once again, we apologize for any inconvenience you may have experienced during your stay. We sincerely hope that you will consider staying with us again, and we assure you that we will do our best to exceed your expectations.Thank you for choosing our hotel.Best regards,

Response from Property: Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it always lingers around us. There are many things in our memory, because the feeling of happiness remains unchanged no matter how long it lasts. Enjoy life, share joy, thank you for your love for us, because of you, we are happy! Thank you for your continued support and your love for us!

Response from Property: Dear Guest,Thank you so much for your wonderful review and for choosing our hotel for your stay. We are delighted to hear that our staff, despite the language barrier, were able to provide you with excellent service and made your stay as comfortable as possible. Our team strives to go above and beyond to ensure every guest feels welcomed and cared for.We are pleased to know that you were pleased with the check-in process, as well as the cleanliness and spaciousness of your room. It's great to hear that you enjoyed your shower, bed, and the other amenities we offer. We will definitely take note of the AC issue you mentioned and have our maintenance team look into it to prevent any future occurrences.We are also glad that you appreciated the thoughtful gesture of the snack and small soft toy upon check-out. It's our way of saying thank you for staying with us.We sincerely hope to have you as our guest again soon. Your satisfaction and positive feedback are very important to us. Please feel free to contact us anytime for assistance or with any questions you may have.Once again, thank you for your stay and for sharing your experience with us. We look forward to welcoming you back in the future.Best regards,

Response from Property: I am very sorry for making you feel bad about your stay. Although the receptionist does not speak English, she also uses translation software to communicate with you in a timely manner. If you feel offended because you took a drink on the night of your stay and the reception asks you for money the next day, or if you feel unhappy because we did not give you 120 RMB a day for your stay for a month, I will apologize to you

Response from Property: Dear Guest,Thank you for choosing our hotel for your one-night stopover and for leaving us such a kind review. We are delighted to hear that you had a nice stay with us.We strive to provide a comfortable and pleasant experience for all our guests, and it's great to know that we've succeeded in making your brief visit enjoyable.We hope to welcome you back again soon, whether it's for a longer stay or just another quick stopover. Your satisfaction is our top priority, and we will continue to work hard to ensure that our services and facilities meet your expectations.Once again, thank you for staying with us and for your valuable feedback. We wish you a wonderful day!