Five-Star Bay Hotel (Hangzhou West Lake Hubin Yongjin Plaza) Reviews
Five-Star Bay Hotel (Hangzhou West Lake Hubin Yongjin Plaza)
1/F, Yongjin Plaza, 135 Yan'an Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Five-Star Bay Hotel (Hangzhou West Lake Hubin Yongjin Plaza) Guest Reviews
4.7/5
Outstanding
1201 review
Verified reviewsLocation4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(1201)
Positive reviews(1165)
Reviews with photos/video(313)
Convenient location(264)
Classy environment(206)
Friendly front desk staff(132)
Easy to get around(104)
Delicious breakfast(62)
Would stay again(43)
Close to metro(26)
Awesome gym(21)
Negative reviews(36)
Rolix
Smart Room (Double bed) (Special promotion)
Stayed in Aug 2024
Business travelers
4 review
Very Good
Posted on Aug 29, 2024
The hotel is located close to the west lake and have mall , supermarket nearby. it is clean and the service is quite good. the workers are friendly 。I also enjoyed the breakfast
6/12
Response from Property: Dear guest, thank you for giving us a positive review of our hotel! We are also delighted to have a wonderful time on your journey when we see you sharing such exquisite pictures! Wishing you all the best on your trip to Hangzhou!
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Jul 2024
Travel with friends
3 review
Outstanding
Posted on Jul 22, 2024
Great experiences as the hotel is clean and its location are strategic. Walking distance within 10mins to xihu attractions and also famous shopping Center of in77.
Response from Property: Dear guest, thank you for your support and positive feedback! The hotel is located by the West Lake, with beautiful scenery and close proximity to the commercial center. Its geographical location is very advantageous! Wishing you all the best on your trip to Hangzhou!
Pei Shee
Fresh Air Smart Triple Room
Stayed in Jul 2024
Travel with friends
5 review
Posted on Jul 28, 2024
Convenient location within walking distance to a big shopping mall and train station. The hotel is on level 5 of Yongjin Plaza - check in counter on level 1 and 5. The building also has a spa for relaxation (free mini buffet dinner from 5:30pm - 8pm) and there’s a Haidilao on the same level as the hotel.
Response from Property: Thank you for your recognition. Thank you for giving us such a comprehensive evaluation of our hotel. We will continue to work hard to receive your full five-star rating！
Florenciawu
Smart Room (Double bed) (Special promotion)
Stayed in Jul 2024
Travel with friends
6 review
Amazing
Posted on Jul 22, 2024
My experience of staying at this hotel was quite good, the location was strategic because it was close to the In77 shopping center, the service was also quite good but the check-in process was a bit long. Apart from that, the room is very comfortable even though it is not too big.
Response from Property: Thank you very much for your feedback. As foreign guests need to make copies of their passports and obtain your entry information, we apologize for any inconvenience caused and will try our best to minimize check-in procedures. We wish you a pleasant journey!
Guest User
Executive Smart Room - City-View (Double bed)
Stayed in Jul 2024
Couples
20 review
Very Good
Posted on Aug 31, 2024
A new smart hotel with senior lighting and some remote functions. Room is clean and big, with slippers and toiletries provided. There’s not too much things around the hotel although there is a big shopping mall within a walking distance and a MacDonalds nearby. Calling a taxi could be a bit challenging due to unclear drop off/ pick up point. Overall, very worthy for the price of the room.
Response from Property: Dear guest, Thank you for your positive review of our hotel! The hotel is equipped with smart devices, but unfortunately, currently only Chinese is supported. We will upgrade the system in the future to enable the smart devices to serve every guest! The hotel is very close to Hubin Intime IN77, which is within walking distance. Wishing you a pleasant trip to Hangzhou!
Guest User
Fresh Air Smart Triple Room
Stayed in Jun 2024
Travel with friends
2 review
Outstanding
Posted on Jun 14, 2024
Everything is nice and new. Very comfortable bed, near everywhere, just walk a bit. Also, XiaoZhu who took a really good care of us. Helping Everything that we need. Really appreciated so much. 😊
Response from Property: I am very happy to see your evaluation ！ Helping each other is a good thing. I hope your trip to China goes smoothly and I look forward to your arrival again ！
Anonymous User
Smart Room (Double bed) (Special promotion)
Stayed in Jul 2024
Family
5 review
Very Good
Posted on Jul 31, 2024
Near by the West Lake and a lot of shops and restaurants.
Response from Property: Dear guest, hello! Thank you for your review. The photos you took are really beautiful! It seems that this trip must have been very enjoyable! Wishing you a happy life~
Guest User
Xinfeng Smart Double Bed Room
Stayed in May 2024
Solo travelers
2 review
Outstanding
Posted on May 9, 2024
As of today (06 May 2024), the hotel is super clean and newly renovated, and I highly recommend it to anyone visiting Hangzhou. Its convenient location is perfect for exploring the West Lake. Overall it exceeded my expectations and I would definitely stay there again.
Response from Property: Thank you very much for your recommendation. We look forward to your arrival! Wishing you a happy time in Hangzhou. Thank you again~
Lucy.Truong
Fresh Air Smart Triple Room
Stayed in Apr 2024
Family
4 review
Great
Posted on May 2, 2024
Can’t ask for more, very clean, spacious and bright. It’s nearby the Westlake with 5 minutes walk. Restaurants are all around.
Response from Property: Thank you for your support and recognition. Looking forward to your next visit and providing you with satisfactory service ！
Anonymous User
Smart Room (Double bed) (Special promotion)
Stayed in Apr 2024
Couples
2 review
Amazing
Posted on Apr 10, 2024
Service by the counter was good, helped us to order food. The hotel is newly renovated with smart features.
Response from Property: Thank you very much for your positive feedback on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing high-quality services and comfortable accommodation experiences. Thank you for your support and trust. We look forward to your next visit!
Do Minh Thien
Smart Room (2 beds) (Special promotion)
Stayed in Mar 2024
Travel with friends
5 review
Very Good
Posted on Apr 11, 2024
Hotel has a good location, near West Lake
Facilities are morden
No windows
Response from Property: Dear valued guest. Thank you very much for your support to the hotel. We did not receive a full 5 points rating from you, and we are still a bit disappointed. It may be that the hotel has not done enough. We hope that you can point out our shortcomings in your next visit, and we will strive to do better. We will serve with dedication, so that every guest who comes to the hotel can feel the warmth of home. We hope that our service can bring you more surprises and emotions. We look forward to your next visit
Lee Eng
Fresh Air Smart Triple Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 7, 2024
Friendly and helpful staffs while staying at this hotel. Highly recommended 😍😍
Response from Property: Dear guest, thank you for your positive feedback! The hotel is located by the West Lake, with a superior position. Convenient for sightseeing. Thank you for your recommendation. Looking forward to your next visit!
Guest User
Fresh Air Smart Triple Room
Stayed in Aug 2024
Travel with friends
5 review
Outstanding
Posted on Aug 28, 2024
The hotel is clean, the service is good, and it is very close to the West Lake.
Response from Property: Dear guests, the hotel is located by the West Lake, less than 200 meters on foot! Thank you for your recognition and for giving us a five-star rating! We look forward to your return!
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Jun 2024
Solo travelers
7 review
Posted on Jun 25, 2024
Breakfast is OK, lots of choise.
Just not user frendly for the traveler with luggage, after get out the evelator still need to put up the luggage due to the stairs
Response from Property: Thank you for your evaluation. The hotel is located near West Lake and is within walking distance, with a superior geographical location. This cost-effectiveness is already very good. Wishing you all the best on your trip to Hangzhou！
Guest User
Smart Room (Double bed) (Special promotion)
Stayed in Jun 2024
Couples
18 review
Great
Posted on Jun 18, 2024
Clean and no frills hotel. A bit awkward as it’s located inside a mall beside hai di lao hot pot. But it’s totally okay for us.
Response from Property: Thank you for your support and positive feedback. The hotel is located in a shopping mall and is completely separate from the Haidilao hotpot restaurant. Don't worry, it won't affect you. Wishing you a pleasant journey in Hangzhou.