Orange Hotel (Hangzhou West Lake Hubin Branch) Reviews
Orange Hotel (Hangzhou West Lake Hubin Branch)
Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Orange Hotel (Hangzhou West Lake Hubin Branch) Guest Reviews
4.8/5
Excellent
419 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(419)
Positive reviews(414)
Reviews with photos/video(70)
Classy environment(45)
Friendly front desk staff(43)
Easy to get around(42)
Awesome amenities(32)
Convenient for shopping(21)
Close to metro(19)
Would stay again(18)
Delicious breakfast(18)
Negative reviews(5)
Slim88
Superior Double Room
Stayed in May 2024
Couples
24 review
Very Good
Posted on May 24, 2024
Good clean hotel. Young energetic staff probably need a bit more time to be good. Clean room with free flow of drinking water
Response from Property: Thank you very much for your kind words about our hotel. Your suggestions are of great help to us. We will make improvements based on your opinions and look forward to your next visit.
Guest User
Selected 2-bed Room
Stayed in May 2024
Travel with friends
8 review
Outstanding
Posted on May 16, 2024
Helpful and friendly front desk staff. Helped us to reserve restaurant and to purchase wheelchair online. Got a box of fruits as departure gift. Very nice place to stay.
Response from Property: Dear customer, hello, we are honored to have you stay at our hotel. We are more wonderful with your support and proud of your blessing. I wish you health, happiness and good luck! We will continue to work hard to maintain and improve. We look forward to your next stay to experience our greater progress.
amandaleexiaojie
Selected 2-bed Room
Stayed in May 2024
Family
4 review
Great
Posted on Jul 1, 2024
Located within 10-15 mins walk from train station/west lake. The female staff were all nice and friendly. Very easy to connect wifi in the room. Bathroom was very clean. Self service washer and dryer.
6/7
Response from Property: Thank you for staying at Orange Hotel and taking the time to tell us about your experience. We are committed to providing better service to every guest. We look forward to serving you again next time you stay.
Guest User
Business Double Room
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Jul 26, 2024
Cute little hotel with lovely staff
Response from Property: Thank you for kind mind!!! We Hotel Orange all staff feeling so warm and for brightening our days with your positive energy ! Wish you a happy life!!!
Karmanova
Business Double Room
Stayed in Jul 2024
Couples
11 review
Outstanding
Posted on Jul 18, 2024
The best hotel for this money!! Very clean, cozy, great location. I will definitely visit again
Response from Property: Thank you for kind mind!!! We Hotel Orange all staff feeling so warm and for brightening our days with your positive energy ! Wish you a happy life!!!
Guest User
Selected 2-bed Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 4, 2024
Satisfy with the stay , good locations .the front reception He Yu Ru is very friendly and responsive to our request . Hotel delivery robot also friendly
Response from Property: Thank you for kind mind!!! We Hotel Orange all staff feeling so warm and for brightening our days with your positive energy ! Wish you a happy life!!!
Guest User
Deluxe Family Room
Stayed in May 2024
Family
8 review
Very Good
Posted on May 26, 2024
The location not very good, need to pass by underpass to metro station, no lift or escalator,not convenient with luggage.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
FamZhang
Queen Room With View
Stayed in May 2024
Couples
6 review
Outstanding
Posted on May 13, 2024
We had a amazing stay in this hotel. Very convenient, fresh and comfortable! Rooms are good in size and price is very decent for Hangzhou. Would definitely stay here again when visiting Hangzhou next time!
Response from Property: Thank you for choosing our Hotel Orange XihuHubin and for your heartwarming feedback.We are humbled and grateful for you kind words.And we would like to tell you that your cheerful spirit left a lasting impression on us as well~~~Our team goes above and beyond to create a welcoming and comfortable environment for all our guests.We look forward to the opportunity to welcom you back with our open arms for another memorable experience!!!
S
Deluxe Family Room
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 12, 2024
Very clean, great location, friendly staff! Would stay again.
Michele
Business Double Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 28, 2024
Close to the West Lake. Clean and comfortable room
Response from Property: We're appreciate you choosing Hotel Orange as your temporary home in HangZhou and for brightening our days with your positive energy !We look forward to the opportunity to welcom you back with our open arms for another memorable experience!!!
Eva
Superior Double Room
Stayed in May 2024
Couples
5 review
Outstanding
Posted on Jun 8, 2024
Clean and comfortable.👍👍👍
Response from Property: Dear guests,Thank you for your hotel's comments, Wish you have a good time!!!!
Guest User
Business Double Room
Stayed in May 2024
Travel with friends
6 review
Outstanding
Posted on Jun 2, 2024
👍👍👍👍👍yi
Guest User
Business Double Room
Stayed in Sep 2024
Family
4 review
Outstanding
Posted on Sep 7, 2024
Facilities: Newly opened, great
Hygiene: Nice, clean and tidy
Environment: Outside: Great shade under the big tree; Inside: Fresh and elegant
Service: Warm hospitality from the front desk lady
Original TextTranslated by Google
Response from Property: Xiaoju is always here, as your guide on the journey, and will show you the way no matter where you are going. When you come to Xiaoju, we are a family. If you have any questions, please feel free to ask the handsome men and beautiful women at the front desk. It is open 24 hours a day. Please take care of us in the future. Please believe that whether you are on a business trip or traveling, Xiaoju must be your best choice!
Guest User
Selected 2-bed Room
Stayed in Aug 2024
Family
6 review
Outstanding
Posted on Aug 15, 2024
Every time I go out, I will choose Orange Hotel. The decoration is very warm, the location is very good, the service attitude is good, my family and children like it very much
Original TextTranslated by Google
Guest User
Business Double Room
Stayed in Jul 2024
Family
4 review
Outstanding
Posted on Jul 31, 2024
My baby is a loyal fan of Orange. Every time I go out, I choose Orange first. The Orange West Lake Hubin store has a great location. It takes only a few minutes to walk from Line 1. There is Yintai in77 around the hotel. It is very convenient to eat Hangzhou cuisine. Takeaways will be delivered to the door by robots. The experience is good👍
Original TextTranslated by Google
