Atour Hotel Pinghai Road, West Lake, Hangzhou Reviews

Very good hotel with walking distance to the big shopping mall in77. Only 30mins to airport.

The hotel is close to metro Line 1 and lots of shops and restaurants. 2 shopping malls is on top of the metro station. West Lake is within walking distance. The laundry and gym are very useful. Breakfast is the usual Atour style, simple East/West combination of food. Good value for money.

New hotel with nice renovation, excellent service attitude and customer service

Very good room, don't know why others give bad reviews, the service attitude is very good, the hygiene is good, I stayed in another hotel on the first night and didn't go anywhere the next morning, so I decisively switched to Atour, and I will become an Atour fan in the future

The price is satisfactory and the location is very good. I like Atour, it is new and well designed.

The hotel service is very considerate. It is very happy to bring children here. The service and hygiene, including the hotel's smart facilities, are very good. The service staff are very polite. The hotel is located very close to the West Lake. It is very convenient to go to Wulin Night Market and West Lake. I am very satisfied

The newly opened Atour Hotel has a very good location, very close to West Lake and Yintai shopping malls, and is within walking distance. There are also many convenience stores and restaurants around, with thoughtful service, clean and hygienic.

Good environment, clean, quiet Warm service, excellent location After entering the lobby, there is a faint fragrance that makes people smell very comfortable Comfortable shower, constant water temperature, wash away the fatigue of the day Recommended

Two traffic lights away from the West Lake business district. The room is large and clean. The front desk guy has a good service attitude and helped to keep the luggage. I will come again next time

I like it very much. I lived there at that time. I think Hangzhou is worth living. I went there on a business trip and visited West Lake on the way. It was pretty good. The hotel was clean and tidy and the service attitude was great!

It is very close to the West Lake and can be reached by walking slowly. I booked this room to watch Zhang Yimou's West Lake works. There is an underground parking lot. The service attitude of the front desk on the first floor should be praised. The room is also clean. There are breakfast and supper. It's pretty good. I will go there again if I have the chance.

The hotel is in a great location, only a 10-minute walk to the lake, and only takes Metro Line 1 to the train station and airport. There are many shopping malls and restaurants nearby, and you can go to the lake to see the musical fountain at night. The room was very clean, the breakfast was rich, and the front desk and room service staff were very professional and provided quality service.

The hotel is located near the West Lake Scenic Area. It takes about 15 minutes to walk to the West Lake. There are many restaurants nearby, and it is also very convenient to go shopping and eat. We particularly recommend Xinzhouji Late Night Supper, which is about a 5-minute walk away. It has good value for money and good quality food with authentic Hangzhou flavor. Some rooms on the same floor of the hotel may not have been renovated yet, and there is a smell of renovation. After staying for three nights, the coffee cups and water glasses in the room were not replaced. This should be a shortcoming. The equipment in other rooms is also very satisfactory.

I came to visit the West Lake and accidentally found a hotel. I really recommend it after experiencing it. When I entered the lobby, I really liked the scent of their lobby. It was relaxing. The front desk staff was very enthusiastic. They brought a cup of tea as soon as I arrived at the bar. The processing speed was also very fast. The room was very spacious and clean. I would like to praise the soundproofing of the room. It’s really great. The mattress is very comfortable to sleep on and the pillows are Amway. The room also has a smart device. The breakfast is especially rich. There are also bean sprouts and soy milk. The workers loved it. They even gave me a souvenir after check-out. I will come again next time I come to Hangzhou.