Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)

Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square) Reviews

Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)

No.135, Yan'an Road, Hubin Street, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)
Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square)
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Home Inn Plus (Hangzhou West Lake Lakeside Yongjin Square) Guest Reviews

4.8/5
Excellent
391 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(391)
Positive reviews(388)
Reviews with photos/video(54)
Convenient location(50)
Classy environment(39)
Many amenities(38)
Delicious breakfast(38)
Easy to get around(35)
Friendly front desk staff(22)
Awesome gym(8)
Close to metro(6)
Negative reviews(3)
Anonymous User
Queen Room
Stayed in Sep 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Great location walking distance to west lake..new hotel...not enough washing machine coz many guests use it during peak hour after dinner time...hope hotel can provide more machine... buffet breakfast is a plus and variety...will stay again for my next trip.
Response from Property: Dear guest, we are delighted and proud to receive your high evaluation. Your satisfactory comments are the greatest reward for our work. All employees are deeply motivated and will continue to work hard to provide services beyond expectations. We will convey your praise to the relevant employees to let them know that their hard work has been recognized by the guests. We promise to continue to improve the quality of service so that every guest who comes can feel the warmth and comfort of home. Here, the center looks forward to your visit again, so that we have the opportunity to offer you a home-like service experience. I wish you a happy life and all the best.
g_race
2-bed Room
Stayed in Aug 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Clean and new! Free update one of our rooms as it wasn't ready during check in. Very comfortable. Free washing machine and dryer (3 sets) so convenient. Walking distance to many of the attractions and walking street. Will definitely come back again!
Response from Property: Dear guest, thank you for choosing our Home Inn. We are sorry for your inconvenience. You will see a different us next time. Thank you for your valuable suggestions. We will report your opinions to our superiors. Thank you for your bad experience this time. Welcome to stay next time. Thank you.
Jenny LauCK
2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Great location, new hotel, all the amenities are great, many choices of breakfast…. Will come back again if come Hangzhou
Calaine
Queen Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Great experience and service. Great location
Guest User
2-bed Room
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Sep 22, 2024
The environment is good and spacious, and the wet and dry areas are separated. The location is also easy to find and very convenient. The front desk lady also upgraded our room for free, which is quite satisfactory.
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Guest User
2-bed Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The room is very clean, the location is excellent, the facilities are very complete, there is a free laundry room, a free gym, the laundry room has many clean washing machines, there are also dryers, it is very convenient to travel, the service is also very good, and there is also a housekeeping lady to help with the laundry room. I highly recommend it. It's very good. I will come again next time
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Guest User
Queen Room
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 6, 2024
The location is very convenient, the room is clean, tidy and comfortable. Overall, it's relatively quiet, and it's convenient to go to surrounding business districts and attractions. Takeaways are also delivered by robots, which is very fast.
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Anonymous User
2-bed Room
Stayed in Sep 2024
Travel with friends
2 review
3.2/5
Posted on Sep 10, 2024
The bathroom looked relatively clean, but the sewer smell was very bad. The door had to be closed all the time or the room would be full of sewer smell. The cleaning was so-so. When I came back from a walk at night, I saw red blood stains on the bedside that had not been wiped off. The front desk said they would change our room but we had already put on the disposable sheets and quilt covers but hadn't changed them. We called an aunt to clean it. After cleaning it, we saw that there was still some. I had to wipe it myself with alcohol wipes. The soundproofing was so-so that I could hear the TV next door.
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Anonymous User
Queen Room
Stayed in Aug 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The room is very big and clean. It is right by the West Lake. It is very convenient. The commercial buildings and scenic spots by the West Lake are very close. The starting price of in77 taxi is 100 yuan. The hotel has hundreds of rooms. They are all newly built. It is great.
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Response from Property: Thank you for your detailed evaluation! We are happy to bring you a spacious and comfortable stay. The location close to the West Lake is indeed our pride. You can embrace the scenery of West Lake within walking distance, the surrounding prosperity is at your fingertips, and in77 is within walking distance. Hundreds of newly refurbished rooms are designed to make every stay a wonderful memory for you. We look forward to welcoming you again in the near future!
Guest User
Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The room was quite comfortable, but the pillow was hard and high, which caused my cervical spondylosis to flare up. The hotel is very close to the West Lake, convenient for travel, clean and hygienic. The best thing is that the robot delivers food to the door, which is very convenient. Overall good review
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Response from Property: Dear guest, thank you very much for your recognition of our hotel's location, cleanliness and convenient services. We are deeply sorry for the pillow problem you mentioned and will immediately start improving it to ensure that every guest enjoys a good night's sleep. Looking forward to your visit again, we will do better.
Guest User
Business Queen Room
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 26, 2024
The location is good, 6 minutes walk from Anding Road subway station, next to West Lake Scenic Area, Yintai, there are many shopping malls for shopping, the room size is OK, the window is like an aisle, the dehumidifier in the room is loud, other facilities are OK.
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Response from Property: Dear guest, thank you for choosing our Home Inn. The waiter here apologizes to you. You will see a different us next time you come over. Thank you for your valuable opinions. We will report your opinions to our Superior, thank you for bringing you a bad experience during your stay this time. You are welcome to stay next time. Thank you.
Guest User
Family Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 26, 2024
This hotel is very good. The staff are very enthusiastic and responsible. They help introduce the tour route and can also book a car. It is very considerate. The water is free and you can drink it on the way before leaving. The air conditioning temperature is also very friendly. It is safe for children to stay here. Full marks! !
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Response from Property: Dear guest, first of all, thank you for taking the time to leave a valuable review for our hotel. We are also very pleased that you are satisfied with the hotel's location. Indeed, our hotel is just a stone's throw from the beautiful West Lake, allowing guests to easily enjoy Hangzhou's most famous natural and cultural attractions. The beauty of West Lake has four distinct seasons, each with its own merits. We understand and value the importance of this when choosing where to stay. The hotel is not only close to the West Lake, but also has many historical and cultural attractions, shopping malls and food streets, allowing you to experience the local customs. We are glad that you like this location advantage and look forward to continuing to provide you with convenient travel experience and considerate services in the future. If you plan to visit Hangzhou during your future travels, we would love to be your stop again. Thank you again for your support and recognition, and I hope to welcome you again in the near future! I wish you a happy life and a pleasant journey!
Guest User
Queen Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Very satisfied, officially a fan of Home Inn, the hotel facilities are very new, the service is in place, the location is super good, there is a bus stop downstairs, going to West Lake, Lingyin Temple, in77 is super convenient, 2 yuan direct access
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for taking the time to leave a valuable review for our hotel. We are also very pleased that you are satisfied with the hotel's location. Indeed, our hotel is just a stone's throw from the beautiful West Lake, allowing guests to easily enjoy Hangzhou's most famous natural and cultural attractions. The beauty of West Lake has four distinct seasons, each with its own merits. We understand and value the importance of this when choosing where to stay. The hotel is not only close to the West Lake, but also has many historical and cultural attractions, shopping malls and food streets, allowing you to experience the local customs. We are glad that you like this location advantage and look forward to continuing to provide you with convenient travel experience and considerate services in the future. If you plan to visit Hangzhou during your future travels, we would love to be your stop again. Thank you again for your support and recognition, and I hope to welcome you again in the near future! I wish you a happy life and a pleasant journey!
Guest User
Business Queen Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The room is spacious and clean. The service attitude of the service staff is also good. The experience is very good. Laundry is also very convenient, and it is not noisy. The facilities are very new and smart. It is comfortable to stay with friends. It is OK
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Response from Property: Your praise! We are also very surprised to see your comments. Thank you very much for your affirmation of our service. We should not only do our job well, but also pay attention to the individual needs of guests, provide personalized services to each guest, surprise guests with high-quality services, and finally satisfy guests. We should treat every guest like our own family, serve guests with all our heart, and make guests' journey no longer lonely! If you like us, please recommend us to your friends. We look forward to your stay again!
Anonymous User
Peaceful Sleep Double Bed Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The smart toilet and central air conditioning are great! The shower water is very strong and the water temperature can be adjusted. The bed is comfortable to sleep on, and the sheets and quilts are very white and clean. The washing machine downstairs is also very convenient! There is also a dryer. The sound insulation is a bit... You can hear what the neighbors are doing.
Original TextTranslated by Google
Response from Property: Your praise! We are also very surprised to see your comments. Thank you very much for your affirmation of our service. We should not only do our job well, but also pay attention to the individual needs of guests, provide personalized services to each guest, surprise guests with high-quality services, and finally satisfy guests. We should treat every guest like our own family, serve guests with all our heart, and make guests' journey no longer lonely! If you like us, please recommend us to your friends. We look forward to your stay again!