West Lake Ele Jane Hotel (Longjing Guiyu Branch) Reviews

Ele Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.

Had a great getaway from Shanghai. Beautiful location and very helpful and friendly staff. Showed me a great path for a long walk through beautiful scenery and villages

Most beautiful setting.Lovely staff. Nice Chinese breakfast. Pity that the pool and hot spring was under maintenance and not in use.

Nice staff!

Good service. Very friendly and attentive manager that can speak English. He got all the necessary information before which worked well and made check in easy. Beautifully decorated and very spacious room. Great bath tub. Wonderful view from the room. Breakfast was a nice Chinese style breakfast.

The environment is very beautiful, the interior decoration is also very design-oriented, the staff is very friendly and thoughtful, the breakfast is rich and delicious, it was a very good experience! Will come again!

It's pretty good, the environment is good, the decoration inside is very stylish and stylish. The service is also very good, the breakfast is very rich, in short, it's pretty good, I hope to come again next time, and I hope the swimming pool will be open at that time

After the plum rain in the empty mountains, living in the mountains and forests Open the window to see the green, isn't that a reality The hotel environment and the housekeeper's service are great The mosquito control is also good, good reviews, five-star recommendation

Facilities: All the necessary facilities are complete, the shower, toilet and sink are very comfortable to use Hygiene: Very clean, No discomfort Environment: It is relatively good among the B&Bs I have stayed in. There are many places to stroll around, and it is very convenient to take taxis and buses. There is a popular coffee shop not far away that is very suitable for taking photos and checking in. There are many mosquitoes outside, so be sure to take precautions. Service: Very enthusiastic, helped us take the luggage, took the initiative to ask about our needs, and lent us a transparent umbrella when it rained too heavily, which is very suitable for taking photos, hahaha I hope you can come and stay here if you have the chance later! 

A very pleasant stay. The staff was very considerate and explained everything before check-in. The hotel is halfway up the mountain. The stay was very good. The breakfast was rich and it was very convenient to visit nearby. I will come again next time.

Highly recommended Service: The store was very thoughtful and sent the hotel location and surrounding information before the trip. Since I am afraid of animals, the store specially arranged that I would not be scared by cats and dogs during my stay. After arriving at the store, they also gave very helpful suggestions for our trip Facilities: Very good, the lobby/restaurant and front desk are warm and comfortable. The layout of the room made us rest well and comfortable. The breakfast was simple but rich and delicious. Hygiene: Very good, the aunt was sweeping the floor outside when it rained in the morning Environment: It is very quiet in the mountains. The hotel is built along the mountain. Although you need to climb stairs to the room, it does not make people feel tired because you can enjoy the scenery and the layout of the hotel's public areas and outside each room.

Perfect B&B, okay!!! This time I came to Hangzhou and stayed at Jianxiang, realizing my dream of escaping from the city in a paradise. First of all, from the arrival, the housekeeper was very nice and took the initiative to pick us up and take our luggage. Later, the housekeeper recommended a walking route around to my mother and me who were unfamiliar with the place. It was super beautiful. If friends go to stay there, they can ask about that route. Besides, the room was super clean. It was a natural environment in May. We didn't find a single bug in our room. This beat many B&Bs hahaha. The breakfast was also very rich. The point is that who can't be happy to eat while looking at this scenery! There are cats and dogs in his house. The treasure cats are super cute. I just didn't see Tiezhu this time. I will stay here again next time I come to Hangzhou!

It's very pleasant and relaxing to stay in the mountains at night. The hotel environment is very good. I came here once before to sit and drink coffee. This time I stayed for one night and felt very good! The guy is very enthusiastic and the service is thoughtful! I will come again in the future!

Very satisfied. Since it was a spontaneous trip, there was no guide. The front desk guy planned the itinerary for us, drew a map and explained it patiently. He also helped us store our luggage and tried to reduce the time on the road, and called a car to send our luggage to the attractions. This service is better than InterContinental. Since I was very hungry after climbing the mountain in the morning, I added a lot of meals. The breakfast was also increased for us. What can I say about this kind of fairy store? Book this hotel, it is more attentive than my boyfriend