Xixi Runzeyuan Hotel

Xixi Runzeyuan Hotel Reviews

Xixi Runzeyuan Hotel

No. 3 Huajiang Road, Hangzhou, ChinaView Hotel Details
Xixi Runzeyuan Hotel
Xixi Runzeyuan HotelXixi Runzeyuan HotelXixi Runzeyuan Hotel
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Xixi Runzeyuan Hotel Guest Reviews

4.6/5
Very Good
425 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(425)
Positive reviews(411)
Reviews with photos/video(93)
Classy environment(79)
Delicious breakfast(60)
Easy to get around(48)
Quiet & comfortable(44)
Close to metro(33)
Friendly front desk staff(21)
Tasty restaurant(5)
Delicious buffet(5)
Negative reviews(14)
Kelvin
Featured Room (Double Bed) (Mini Fridge)
Stayed in Mar 2023
Couples
2 review
5.0/5
Outstanding
Posted on Mar 27, 2023
Had a good stay . The location is good . Quiet environment facing the fountain . Excellent breakfast . The customer service was good .下次见。非常高兴,办理登机手续非常友好快捷。
CAREL HENDRIK
Sunshine Room (Double Bed) (Terrace, Mini Fridge)
Stayed in Apr 2021
Couples
1 review
5.0/5
Outstanding
Posted on Aug 9, 2021
The hotel is perfect with amazing patio terraces. Spacious and clean. The staff are friendly and willing to accommodate and help. It is located in a training college compound so pickup and drop off by taxi is super convenient. It a small walk to the main road where you can get share bikes easily and ride around to explore the wonderful surrounding restaurants. Wonderful time.
Mintu
Holiday Room (2 Beds) (Mini Fridge)
Stayed in May 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean and tidy. There is a leisure platform on the 3rd floor where you can drink tea and chat. It is very close to Metro Line 3. The entrance to Xixi Wetland Park is across the road. It is very convenient to go to the park. It's just that it takes a while to walk to the restaurant.
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Cuiyongfu
Premier Room (2 Beds) (Mini Fridge)
Stayed in May 2024
Couples
12 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is located on campus, with a nice environment and is very quiet. The elevator in the underground garage can go directly to each floor. The buffet breakfast has a rich variety of dishes. It is well received!
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Minikou
Guestroom (2 Beds) (Special
Stayed in May 2024
Friends
1 review
4.3/5
Very Good
Posted on May 6, 2024
It's very close to the West Lake Xixi Wetland Park, and it takes only 3 or 4 minutes to get there. It's also very close to the subway entrance, so it's very convenient to go to other places. As for the facilities, the hotel should be relatively old, and the facilities are average. The style is a bit old-fashioned! Other aspects are not bad, and there is a place for children to play downstairs
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Guest User
Guestroom (2 Beds) (Special
Stayed in Apr 2024
Couples
4 review
3.7/5
Posted on Apr 13, 2024
It is very close to Xixi Wetland Park. We stayed for two nights. On the second night, a friend placed an order through other channels and they collected a deposit. The room is not big and the facilities are relatively old. In particular, the yellow light in the room makes the bedding look old and unclean (can this be improved?), but the waiter cleans diligently. There is a large public terrace. There are few types of breakfast on the first day, but the second day there is a rich breakfast buffet. The waiters in the restaurant have very good attitudes. Some of the waiters at the front desk are too bad. They don't even smile when checking in and out. In particular, when checking out, a lady in a protective suit said that it would take 10 to 15 minutes to check the room. We told her that the waiter had already entered the room to clean after seeing us coming out of the room. She pretended not to hear it with a sullen face and did other things. After five minutes, we called to check the room. The waiter above replied quickly (should have finished checking), and she returned the deposit without saying a word (as if I owed her two hundred dollars). I would say that such people should not be placed in front of the hotel no matter how skilled they are in using computers. They are a disgrace to the hotel!
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Daxin
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Mar 2024
Friends
12 review
4.7/5
Amazing
Posted on Apr 1, 2024
The room is clean, the environment is great, and the hot water is great. The service is warm and the restaurant service is warm
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Anandeyeyouyuan
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Mar 2024
Family
7 review
4.5/5
Great
Posted on Mar 23, 2024
I have been to this hotel before and it feels quite quiet. It is convenient to take the subway and is also very close to Xixi Wetland. However, this time I met a Suzhou tour group that was very speechless. There were many uncles and aunts. The breakfast was like being snatched, and even the tea was included. Eggs had to be packed. When I went to eat, all the white porridge and tea-leaf egg and meat buns were sold out. Even at 12.15 in the morning, the door to the next door room was open and they were chatting loudly. The smell of cigarettes filled the entire corridor, even at the door of the bathroom in my room. It's the smoke smell from next door. I don't know if the hotel room is non-smoking. If smoking is prohibited, it's amazing that such a strong smoke smell didn't trigger the fire sprinkler.
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Anonymous User
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 10, 2024
It is close to Xixi Wetland, the transportation is convenient, and it is close to the subway station. I stayed during the Spring Festival and the price did not increase. Thumbs up! The room is quiet and comfortable.
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Grace_0720
Guestroom (2 Beds) (Special
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The decoration is old but clean. It is very convenient to go to the surrounding attractions. There is a subway just outside. I will choose to stay here next time.
Original TextTranslated by Google
Response from Property: We are glad that you had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. Welcome to visit us again!
Guest User
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The hotel is located in a school, five minutes from the Gaozhuang entrance of Xixi Wetland and three minutes from the Huawu exit of Metro Line 3, with convenient transportation. It is not far from Lingyin and West Lake scenic spots, and there are large shopping malls nearby. Overall it's equivalent to a four-star level and very cost-effective.
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Response from Property: Thank you for your affirmation of us. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!
Qianqianmama
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Jan 2024
Family
25 review
3.0/5
Posted on Jan 25, 2024
Originally, I saw good reviews of this hotel on Ctrip, so I decided to book this hotel against all odds. Unexpectedly, I was very disappointed after checking in. There were almost no guests in the hotel when I checked in, so the breakfast on the first day only had a set meal, plus noodles or wontons. Although there were no guests, I was told that it had been upgraded when I checked in. The room 3065 I was given was very small, not even 32 square meters, and it was adjacent to the terrace of the next room. I applied to change back to the holiday twin room I booked for ¥317/day, but the actual room was very different from the picture. Room 2066 was arranged, facing south, with a view of Huajiang Road and a little noise. But I really can’t see any “landscape”. I really don't know that there are not many guests in the whole hotel, so they can't give me a real garden view room. I am too lazy to change again and will never stay there again. And when I went down to change my room card, my attitude was very cold, as if I owed more than I needed. Moreover, the room was freezing and it took a long time to turn on the air conditioner to warm it up. It will be warmer when I go back to the room at night, so I feel a little better. There were many guests for breakfast on the second day, and a buffet breakfast was opened. It was much better than the breakfast on the first day, and there were more choices. This is not like a hotel, but more like a guest house for an employer. The advantage is that it is relatively safe and hygienic. It is said that this is the internship base for the hotel management major of Vientiane Vocational School. Why is it so unprofessional?
Original TextTranslated by Google
Response from Property: Hello, we are very sorry for the shortcomings you felt during your stay. Room 3065 is located on the third floor. It is the hotel's exclusive twin room. You originally booked a holiday twin room on the second floor, which was upgraded for you. When you selected the room, you were assigned a room next to the terrace of other rooms. It was the employee's mistake. The room 2066 arranged for you during subsequent room changes only took into account the requirements of a quiet room and failed to take into account the introduction of "Garden View Room" on the order page, which brought you a bad experience. The hotel will strengthen service training for hotel staff to avoid this. If something like this happens again, I wish you a happy life.
Depaysementtt
Guestroom (2 Beds) (Special
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 1, 2024
The location is very good, next to Huawu Line 3! The environment is also very good, clean and sanitary, I will stay here again next time! ! ! The king of cost performance!
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Response from Property: Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support!
Bukangweineniweichanghui
Holiday Room (2 Beds) (Mini Fridge)
Stayed in Nov 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on Dec 13, 2023
The room is very good, very good, very good, the service attitude is very good, the room is very quiet, the sanitary conditions are also very quiet, the equipment is also very complete, and there is plenty of hot water. The recommendation index is five stars.
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Response from Property: Thank you for your 5-point praise! We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Featured Room (Double Bed) (Mini Fridge)
Stayed in Nov 2023
Friends
2 review
5.0/5
Outstanding
Posted on Nov 30, 2023
The hotel is clean and tidy, the environment is elegant, and the rooms are well-equipped. The location is excellent, close to the subway entrance, and it is convenient for travel. The staff has a good service attitude, especially the girl named Ren at the front desk, who is warm and thoughtful, and makes people feel very comfortable. In general, the hotel is very cost-effective and I will choose this hotel next time.
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Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. I look forward to serving you next time!