Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics) Reviews
Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics)
No.57 Wenyi West Road, Xihu District, Hangzhou, Zhejiang, 310012, ChinaView Hotel Details
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Hanxiang Hotel (Hangzhou Wenyi West Road Branch University of Finance and Economics) Guest Reviews
4.6/5
Very Good
396 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(396)
Positive reviews(376)
Reviews with photos/video(72)
Classy environment(49)
Friendly front desk staff(20)
Convenient parking(9)
Delicious breakfast(8)
Close to metro(8)
Excellent room layout(6)
Convenient public transportation(6)
Well designed(5)
Negative reviews(20)
Obed Mutole
Cozy Queen Room
Stayed in Aug 2024
Solo travelers
2 review
2.5/5
Posted on Aug 26, 2024
Spent about a night, but there was an intense smell into that I couldn’t even enjoy my food. But’s well located though.
Response from Property: Dear guest,Thank you for taking the time to share your experience with us. We regret that you have smelled something peculiar in your hotel room. Please understand that we take your feedback very seriously and have already begun to take steps to address this issue.We apologize again for any inconvenience you may have experienced during this trip and look forward to seeing you again.
Guest User
Business Suite
Stayed in May 2024
Couples
2 review
3.0/5
Posted on May 26, 2024
Breakfast is too simple and no coffee
Response from Property: Thank you very much for staying at this hotel, we have breakfast soy milk milk and coffee, maybe you didn't find it!Thank you very much for your review and we look forward to welcoming you back.
Gianna
Cozy Queen Room
Stayed in Jun 2024
Solo travelers
7 review
2.5/5
Posted on Jul 1, 2024
Staying in this place has been like a punishment.
There has been just 2 positive things: the location and the washing machine inside the room.
Apart than these 2 things, my experience has been terrible.
The bed is the worst one: the mattress was fake because inside the mattress cover there was just wood I think. I spent one week without sleeping properly because all my bones hurt. It was as hard as sleeping on the floor.
The room was different from online pictures and it was really really dark (even with lights turned on). I found it with the small window open and full of mosquitos.
Apart than towels and blankets (which were very clean), the room was dirty. I think that nobody has never cleaned the toilet tiles and there were also ***** hair on the wall I think. I spent the week being careful about not touching any wall.
I don't need to explain how was the inside of the cabinet.
Response from Property: Dear guest: Hello! I am very sad to see your comments. I don’t know what problems you encountered during your stay. You can point out any problems during your stay. We will listen carefully to the criticism and guidance of every customer, and constantly improve and strive to improve our service standards. The service butler of the little elephant is also available 24 hours a day. You can contact us at any time if you encounter any problems. The little elephant home was just renovated and upgraded at the end of last year, in order to provide a comfortable and comfortable living environment for all guests. I hope you can contact us after seeing the reply. We also want to find out what caused it, and give us a chance to apologize. I wish you a happy life!
adrianus ray
Superior 2-bed Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Super comfy hotel & room. Clean & neat. Stayed here for 4 nights. Really liked the interior and the service, everything is perfect! There's many food stall next to the hotel.
Guest User
Cozy Queen Room
Stayed in Apr 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Apr 9, 2024
Very satisfied with my stay in this Hotel. Location was good and hotel was clean.
Response from Property: Dear guest, thank you for your love and recognition of the Chinese elephant. Hanxiang has been striving to create a five-star experience for travelers, hoping that we can add joy and emotion to your holiday. Looking forward to your next stay!
w
Guestroom (Double bed) (Special promotion)
Stayed in Dec 2023
Solo travelers
39 review
5.0/5
Outstanding
Posted on Dec 29, 2023
I love the location near the canals. the room was clean and WiFi was good.
Response from Property: Thank you for your good comments, your recognition is our greatest honor! At the same time, it also gives us great power, let us continue to improve and innovate in the future service. I look forward to your visit again. Hanxiang will serve you wholeheartedly!
Ehdiie
Superior Queen Room
Stayed in Mar 2023
Solo travelers
7 review
4.7/5
Amazing
Posted on Mar 5, 2023
Location was good. Stuff very friendly. Room was clean. Only thing I didn’t fancy was the reusable slippers (although seemed like they were cleaned thoroughly tho). All in all nice place, will recommend.
Response from Property: Thank you for your recognition and love. We will report your comments to the relevant departments. You are welcome to visit next time.
Thendolina
Cozy Queen Room
Stayed in Jan 2023
Solo travelers
31 review
5.0/5
Outstanding
Posted on Feb 4, 2023
The staff and the service was great! The staff is really welcoming and always willing to help. The location is great, there’s few things to do nearby. I do recommend staying in this hotel.
Response from Property: I'm glad to get your approval and recommendation. I hope you can come back next time.
Paul Doyon
Guestroom (Double bed) (Special promotion)
Stayed in Jan 2022
Solo travelers
18 review
5.0/5
Outstanding
Posted on Jan 25, 2022
I often stay at this hotel when I visit Hangzhou as it is well priced, and conveniently located in a trendy area of Hangzhou.
Response from Property: Dear guests, thank you for your support and recognition of the hotel. We are very happy to receive your praise for the little elephant. We will continue to work hard and look forward to your coming again. I wish you a happy life!
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Nov 2021
Business travelers
1 review
4.0/5
Very Good
Posted on Nov 17, 2021
Nice staffs and great location! Have many restaurants around there.
Response from Property: Respect of customer, thank you very much for your comments, didn't win your full score of likes, the little elephant is a little regret, but the little elephant was very grateful to your recognition and recommend, on the environmental facilities, we will strengthen the perfect foundation facilities, improve the quality of health, efforts for the customer to build sweet and comfortable accommodation environment, are looking forward to your visit again!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Recommended accommodation
The hotel has complete facilities, warm service, free parking, convenient transportation, the local specialty restaurant on the second floor tastes good, there are many snacks around, and it is clean.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your five-star praise. Your praise will inspire us to keep moving forward and create unforgettable accommodation experiences for more guests. We look forward to meeting you again and wish you a pleasant journey and everything goes well! !
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The stay experience at Hanxiang Book and Music Hotel is really unforgettable.
As soon as I entered the hotel lobby, I was attracted by the unique atmosphere. The books placed everywhere and the artistic decorations make people feel like they are in a palace of knowledge and a world of art. The soft music flowing in the lobby adds a sense of tranquility and comfort to the whole space.
The layout of the room is also very exquisite. The clean and tidy bed makes people sleep well all night, and the sound insulation effect of the room is also very good, ensuring a quiet rest environment. The decorative details in the room reflect the theme of music and books everywhere, from the art paintings on the wall to the small speakers in the corner, which makes people feel the hotel's care.
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy to know from your message that you have such a good impression. I hope you can continue to pay attention to Hanxiang in the future and tell us more about your feelings and experiences during your stay. We warmly look forward to your visit again!
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The overall facilities and environment of the hotel are good, cost-effective, the room rate of more than 200 yuan also includes double breakfast, the hygiene is good, the lady is very enthusiastic, the check-in and check-out services of the girl at the front desk are very satisfactory, there is a bus at the door of the hotel that can go directly to the West Lake. Bring your children here again during the winter vacation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel. You will never regret choosing Little Elephant. We are located near Gucui Road Subway Station Line 2, and there is a bus stop at the door of the hotel. It is also close to West Lake and Xixi Wetland. Looking forward to meeting you next time!
Guest User
Cozy Queen Room
Stayed in Aug 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Aug 20, 2024
This time I came to Hangzhou for a temporary business trip. This hotel has convenient parking, fast check-in, comfortable rooms, and a good price-performance ratio! The environment is also good, the room is clean, and it is the first choice for staying. The hotel service is also very good and enthusiastic. The overall hygiene is fresh and clean. It is not far from the scenic area and the city center. It is very convenient to enter and exit. Overall, it is quite comfortable! Worth choosing 👍
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to make your stay satisfactory. "When we first met, it was like meeting an old friend again." Serving every customer with heart is the purpose of our hotel. We will continue to work hard to continuously improve our services and strive to make our services better. We look forward to your next stay and five-star praise! I wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Hangzhou is a beautiful city. Hanxiang is a comfortable harbor. It has a good location and convenient transportation. The theme of books and music is also very comfortable. The atmosphere of the whole hotel is like returning home. It is clean, sanitary, and full of atmosphere. The service staff are also very professional and responsible. It is definitely the first choice for staying
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy that you enjoyed your stay. "When we first met, it was like meeting an old friend again." Serving every customer with heart is the purpose of our hotel. We will continue to work hard to improve our services and strive to make them better. I wish you a happy life!