Manju Hotel (Hangzhou South Railway Station)

Manju Hotel (Hangzhou South Railway Station) Reviews

Manju Hotel (Hangzhou South Railway Station)

No.269 Tonghui Middle Road, Xiaoshan District, Hangzhou, Zhejiang, 311200, ChinaView Hotel Details
Manju Hotel (Hangzhou South Railway Station)
Manju Hotel (Hangzhou South Railway Station)Manju Hotel (Hangzhou South Railway Station)Manju Hotel (Hangzhou South Railway Station)
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Manju Hotel (Hangzhou South Railway Station) Guest Reviews

4.5/5
Good
603 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(603)
Positive reviews(574)
Reviews with photos/video(86)
Friendly front desk staff(91)
Classy environment(55)
Convenient location(54)
Easy to get around(53)
Delicious breakfast(34)
Close to train station(24)
Too many mosquitoes(9)
Perfect for business trips(5)
Negative reviews(27)
Scott 263
Manxuan Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
30 review
4.7/5
Amazing
Posted on Jul 18, 2024
Amazing hotel , the stuff service is very good . Highly recommend it
Glebandariy
Manxuan Guestroom (Double bed)
Stayed in Oct 2023
Solo travelers
89 review
5.0/5
Outstanding
Posted on Oct 7, 2023
I’ve got a special 50% discount for a night , the hotel has an amazing design and very comfortable.
Response from Property: The most beautiful thing is not to retain time, but to retain memories. Just like the feeling of first acquaintance, even a casual smile is the story we miss the most. We are very happy to see you spending a happy time here. We Looking forward to your visit again and wishing you a pleasant journey~
Guest User
Manxuan Guestroom (Double bed)
Stayed in Mar 2023
Family
9 review
3.0/5
Posted on Apr 11, 2023
Cockroaches in the room, reception ringing the bell at 22.45 just to make photo of the passport again (check in was around 30 minutes. Making photos, scans of your passport pages and yourself), spider nets under the sink. Breakfast is ok(no tea/coffee). Very close to the south railway station.
Response from Property: Reply from the hotel: Dear guest, first of all, Xiaoman sincerely thank you for your stay. At the same time, Xiaoman is full of self-blame and regret for failing to bring you a perfect check-in experience. Give all guests the ultimate check-in experience. The hotel management has self-examined the breakfast. The staff has made mistakes. The hotel will also strengthen the training and management of the front desk. At the same time, the hotel will also take precautions and think from the perspective of the guests. Later We will carefully supervise and implement every detail in our work, and we will continue to follow up on the follow-up work. We look forward to your next check-in experience and discover our changes and surprises~
MUHAMMAD
Manxuan Guestroom (Double bed)
Stayed in Jun 2023
Business travelers
28 review
4.2/5
Very Good
Posted on Jun 22, 2023
Silent living rooms
SSSuri
Manxuan Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
11 review
4.0/5
Very Good
Posted on Nov 29, 2023
It's a decent hotel overall.
kwong huat
Manxuan Guestroom (2 beds)
Stayed in Jun 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 29, 2023
quiet new and walking distance to train station。
Response from Property: Hello, thank you for choosing to stay at Kaiyuan Manju Hangzhou South Railway Station. Kaiyuan Manju Hotel is a simple and high-quality design style and advocates a humanized service concept to meet the ever-increasing needs of users. The hotel is humanized. The facilities and equipment make customers feel comfortable and warm. Thank you again for your support and companionship all the way. We look forward to meeting you next time~ We will have even better surprises to welcome you!
Guest User
Manxuan Guestroom (Double bed)
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The room is very big and has a very high cost-effectiveness compared to surrounding hotels. What is particularly worth praising is that the breakfast is very rich, the pastries are very delicate, the fruits are very fresh, and the entire hotel staff are very enthusiastic, making people feel as warm as staying at home.
Original TextTranslated by Google
Response from Property: Kaiyuan Manju Hotel is a mid-range hotel brand. Located in the core area of ​​the city, it is committed to creating an elegant and tasteful travel life and serving more elite business people. At Manju, you can experience the ingenious space design and the free and warm service concept, making your life on the road as elegant and refined.
Guest User
Manxuan Guestroom (Double bed)
Stayed in Feb 2024
Business travelers
3 review
2.5/5
Posted on Feb 21, 2024
Very bad experience! I asked for a late check-out at 2 o'clock. I started packing my things when it was almost 2 o'clock, put on my shoes and went out to wait for the elevator to check out on the first floor. I arrived at the front desk 8 minutes late. I had to give a five-star review to waive these 8 minutes, otherwise I would be charged 40 yuan. I have stayed in so many hotels on business trips, and this is the first time I have encountered such a situation. I decisively paid and did not want to be forced! Remind everyone to arrive at the front desk before 2 o'clock!!!
Original TextTranslated by Google
Response from Property: Hotel reply: Dear guest, first of all, Xiaoman sincerely thanks you for staying with us. At the same time, Xiaoman feels full of remorse and regret for not being able to bring you a perfect stay experience. Xiaoman’s culture and strengths are to bring all guests the ultimate stay experience. The hotel will strengthen the training and management of the front desk. At the same time, the hotel will take this as a warning and think from the perspective of the guests. In the later work, we will carefully supervise and implement every detail. We will continue to follow up on the follow-up work. We look forward to your next stay experience and discovering our changes and surprises~
Anonymous User
Manxuan Guestroom (Double bed)
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Good service attitude, clean rooms, a hotel worth recommending.
Original TextTranslated by Google
Response from Property: The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an inadvertent smile is the story we miss the most. We are very happy to see you spend a happy time here. We look forward to your visit again and wish you a pleasant journey~
Anonymous User
Manxuan Guestroom (Double bed)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Came with my child, satisfied with the service attitude
Original TextTranslated by Google
Response from Property: Kaiyuan Manju Hotel is a mid-range hotel brand. Located in the core area of ​​the city, it is committed to creating an elegant and tasteful travel life and serving more elite business people. At Manju, you can experience the ingenious space design and the free and warm service concept, making your life on the road as elegant and refined.
Guest User
Manxuan Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
83 review
5.0/5
Outstanding
Posted on Nov 23, 2023
High cost performance and close to Hangzhou South. The safety management is really strict, and the express delivery can't even get through the door. It's also close to the subway station, but the sound insulation effect is average. Cheap
Original TextTranslated by Google
Response from Property: Kaiyuan Manju Hotel is a mid-range hotel brand. It is located in the core property area of ​​the city and is committed to creating an elegant and tasteful residence life to serve more elite business people. At Manju, you can experience the ingenious space design and free and warm service concept, making your life on the road as elegant and refined
Guest User
Manxuan Guestroom (2 beds)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2023
This is the second time I came to Hangzhou on a business trip. I chose this store.
Original TextTranslated by Google
Response from Property: Dear guest, your brief words are so detailed. It seems that you feel that we have met too late. I hope you can regard this place as your second home away from home in the future. I look forward to your next stay and giving you more and better experience!
Gucichangan
Manxuan Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 8, 2023
The hotel is not far from Hangzhou South Railway Station. It is very convenient to get off the bus. When I stay in a hotel, I don’t have any big requirements for location, but the hygiene requirements are quite high. The hotel’s overall hygiene is pretty good, there is almost no smell in the room, and the ladies at the front desk are all very nice, including one named Xian’er. I was particularly impressed by the young lady. She spoke softly and had a great attitude. Overall, I highly recommend her.
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing to stay at Kaiyuan Manju Hangzhou South Railway Station. Kaiyuan Manju Hotel is a simple and high-quality design style and advocates a humanized service concept to meet the ever-increasing needs of users. The hotel is humanized. The facilities and equipment make customers feel comfortable and warm. Thank you again for your support and companionship all the way. We look forward to meeting you next time~ We will have even better surprises to welcome you!
Guest User
ManXIang Guestroom (Double bed)
Stayed in Apr 2024
Travel with friends
7 review
2.0/5
Posted on Apr 5, 2024
This is my first time writing a review. The main reason is that the hygiene is really bad. There are hairs on the floor as soon as I come in. The walls and floors are not clean. Although the price is not very expensive, I just hope that the hotel can provide basic cleaning! However, the service and the attitude of the front desk staff are still very good. This is not targeted, but just a suggestion.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will be improved in time. We strive to bring you better service. Please believe that we want to do more for our guests. I hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do every service link meticulously and live up to your trust in the hotel!
Guest User
Manxuan Guestroom (Double bed)
Stayed in Sep 2023
Couples
2 review
1.0/5
Posted on Sep 17, 2023
A cockroach is as big as a spider web. It was damaged even in the rain. I stayed here several times and had the worst experience. It really messed with my mentality.
Original TextTranslated by Google
Response from Property: :Dear guest: Thank you very much for the issues you mentioned during your check-in. Regarding the room change and drop-off service, our staff failed to do our job well during the work process, which caused you to have an unpleasant experience. We are very sorry. In the future, we will strengthen the training of employees' work ability. Xiaoman hopes that your next stay will bring you a different experience!