JO&JOE Hangzhou West Lake

JO&JOE Hangzhou West Lake Reviews

JO&JOE Hangzhou West Lake

No. 9 Moganshan Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
JO&JOE Hangzhou West Lake
JO&JOE Hangzhou West LakeJO&JOE Hangzhou West LakeJO&JOE Hangzhou West Lake
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JO&JOE Hangzhou West Lake Guest Reviews

4.4/5
1052 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1052)
Positive reviews(1003)
Reviews with photos/video(256)
Easy to get around(165)
Delicious breakfast(123)
Friendly front desk staff(104)
Close to metro(86)
Would stay again(36)
Convenient parking(29)
Convenient for shopping(29)
Negative reviews(49)
Taytraveler
Queen Room
Stayed in Aug 2024
Travel with friends
3 review
3.5/5
Posted on Sep 16, 2024
It was an ok stay. The staff was very friendly and helpful. The location is good, the subway is not far away and there is a good convenience store just next door. The breakfast buffet could use a lot of alteration though.
Response from Property: Yes, thank you very much for your suggestion, then breakfast we are indeed changing, see how we can make breakfast more delicious, I hope you can stay in the hotel again next time, feel the change of our breakfast, at the same time, JO&JOE still has a lot of delicious snacks and refreshing craft beer, looking forward to your try - jo
Guest User
Queen Room
Stayed in Aug 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Aug 20, 2024
all good, a nice hotel near center and value for money. Will come again
Response from Property: Let me see who is so discerningVibrant, chic and artistic and playful, this is the design style of JO&JOEI think that the guests who stay at the JO&JOE hotel also have these qualities——JOE
Yee Lam
2-bed Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 11, 2024
very nice stay
Response from Property: I've got to take care of the guests who come to my house—Joe
Guest User
Superior Family Room
Stayed in Sep 2024
Family
6 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The room is quite big, clean and sanitary, the air conditioning is also powerful, the shower water is also very large, and the shower is very comfortable. The room is also well soundproofed and the sleeping environment is good. The surrounding transportation is very convenient, and it is very close to the West Lake attractions and Wulin Night Market, both within two kilometers.
Original TextTranslated by Google
Response from Property: Dear guest, you got the point. Our goal is to make everyone feel comfortable and happy at an affordable price. -Jo
Xinhaidelianyi
Queen Room
Stayed in Aug 2024
Couples
24 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The room was average, no surprises but no drawbacks either. It's close to the subway, good location, convenient transportation, and parking tickets are provided. There's also a beer and hamburger stall next to the lobby, and the beer is a surprise. I didn't notice that the bed was 1.5 meters when I booked the room, so the front desk upgraded the room considerately. The service is up to the standard of Jiangsu, Zhejiang and Shanghai. If you book a room at the price of 2 open, then the price-performance ratio is very high. If there is breakfast, there's no need to compare. The surrounding 400 rooms are similar but don't have breakfast, and most of the transportation is not subway.
Original TextTranslated by Google
Response from Property: Thank you for your recognition, I am happy. I wish you a pleasant journey, delicious food and good shopping. -Jo
Guest User
Queen Room
Stayed in Jul 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jul 25, 2024
I stayed in this hotel for several nights. It is near Wulin Square, next to the Grand Canal, and not far from the West Lake Scenic Area. You can sign up for a group and they will pick you up at your door. The front desk staff are very nice and can help solve problems.
Original TextTranslated by Google
Response from Property: Hello dear guest! Thank you very much for your support and recognition of JO&JOE. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. All JO&JOE staff will continue to work hard and are always ready for you to come back at any time.
Touchixingxingdexiaobai
Extraordinary Twin Room
Stayed in Jun 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The room is clean and tidy. The security of the hotel is very high. You need to swipe your card to go upstairs and take the elevator. There is also breakfast in the morning. It is very convenient to take a taxi to West Lake and it is also very close to Wulin Square.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise and recognition despite your busy schedule. Xiaoman is extremely lucky. Because of your affirmation, we will bloom more beautifully and brilliantly. I hope you will always accompany Xiaoman on his growth path~
fljme
Extraordinary Twin Room
Stayed in May 2024
Family
8 review
4.6/5
Great
Posted on Jul 25, 2024
Because the service in the B&B I booked before was poor, I temporarily changed my reservation to this one. The rooms are clean, the service staff are friendly (much better than the previous B&B, at least there is someone at the front desk), the breakfast is filling, and it is not far from the West Lake and other places.
Original TextTranslated by Google
Response from Property: Dear family: Hello, JO&JOE is very excited to receive such praise from your guest, although there is no five-star praise. We always believe that good reputation comes from the most sincere recommendations from guests, and we are committed to providing warm and thoughtful services and a stay environment. JO&JOE will feel honored every time we meet you. Sincerely looking forward to your stay again~
Guest User
Cozy Queen Room
Stayed in May 2024
Couples
5 review
5.0/5
Outstanding
Posted on May 20, 2024
The room was generally good, very clean, and parking was convenient. It was just behind the hotel. However, there were no tea bags or coffee in the room, which was a bit unusual. There was a restaurant on the first floor, and the overall location was very good. There was a subway not far away, and it was very convenient to Wulin Square or Lakeside Yintai.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your praise and recognition in your busy schedule. Xiaoman is very lucky. Because of your affirmation, we will surely bloom more beautifully. I hope you will always accompany Xiaoman on her growth journey~
Chaoliusuiyue
Queen Room
Stayed in May 2024
Solo travelers
13 review
4.0/5
Very Good
Posted on May 19, 2024
The room is OK, the price is good. Breakfast is included. Other things are good. Suitable for short stays. Convenient transportation, there is a subway a few hundred meters away. I hope it will get better and better. The service is also good and they will solve any problems you encounter.
Original TextTranslated by Google
Response from Property: Dear family: Hello, I'm sorry that this stay did not meet your expectations. We always believe that good reputation comes from the most sincere and satisfied guests. We are committed to providing warm and thoughtful service and accommodation environment. Xiaoman will feel honored every time we meet you. Sincerely look forward to your stay again~
Aotemanbuchiliulian
Queen Room
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 18, 2024
Very satisfied with the hotel. The breakfast is also delicious. The transportation is convenient. Free parking is available. The front desk service is also very good! It is very close to Hangzhou Tower. Shopping is convenient. There is a convenience store at the door of the hotel. The subway entrance is just across the road. It is very convenient to visit West Lake.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your praise and recognition in your busy schedule. Xiaoman is very lucky. Because of your affirmation, we will surely bloom more beautifully. I hope you will always accompany Xiaoman on her growth journey~
Guest User
Room
Stayed in Apr 2024
Other
11 review
5.0/5
Outstanding
Posted on May 1, 2024
The location of the hotel is very convenient. It is only 2-300 meters away from Wulinmen Station when you get off at the East Railway Station. It is also very convenient to transfer to other attractions. The service is thoughtful, the facilities are complete, the breakfast is rich, and the hotel is clean and hygienic. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear family: Hello, Xiaoman is very excited to receive such praise from you. We always believe that good reputation comes from the most sincere and satisfied guests. We are committed to providing warm and thoughtful service and accommodation environment. Xiaoman will feel honored every time we meet you. Sincerely look forward to your stay again~
Ditoudixiaojuelv
2-bed Room
Stayed in Apr 2024
Family
8 review
3.0/5
Posted on Apr 25, 2024
I spent a long time choosing this hotel. The reviews were good and the location was convenient. It was a few hundred meters from the subway entrance, so I booked a 2-night stay. The hotel lobby was decorated, the door was very small, and the dust was quite heavy. The baby's father took the baby to check in first. When I went to the hotel, it was already 6 pm. The hotel was very depressing. There were 4 floors in total. We stayed on the 3rd floor. Fortunately, there was an elevator. The layout was not very bright, and the key was that the room was very dusty. The quilt and pillow, when you pat it, the furry gray rose up and floated everywhere. The baby kept coughing and always scratching his nose. I couldn't stand it for a long time. I contacted Ctrip customer service overnight to see if I could refund the second night's accommodation. I couldn't stand it. The customer service was awesome. The contact took no more than 20 minutes. The second night's accommodation could be refunded, and I immediately found a new hotel. I checked out at 9 o'clock the next day and withdrew~ I can't stay here! The hotel I stayed in is in Figure 1, below the slope
Original TextTranslated by Google
Response from Property: Dear family: Hello, I'm sorry that this stay did not meet your expectations. We always believe that good reputation comes from the most sincere and satisfied guests. We are committed to providing warm and thoughtful service and accommodation environment. Xiaoman will feel honored every time we meet you. Sincerely look forward to your stay again~
Guest User
Cozy Queen Room
Stayed in Apr 2024
Other
3 review
0.7/5
Posted on Apr 15, 2024
This hotel is really weird. The space is less than two meters, and there are two windows at the top and bottom. The room is extremely hot and stuffy. Even in April, I was sweating even when I turned on the air conditioner. I also caught a cold, so I decided to check out and change hotels.
Original TextTranslated by Google
Response from Property: Dear family: Hello, I regret that this stay did not meet your expectations. We always believe that good reputation comes from the most sincere satisfaction of guests. We are committed to providing warm and thoughtful services and a stay environment. Xiaoman will feel honored every time we meet you. Sincerely looking forward to your stay again~
Anonymous User
Room
Stayed in Apr 2024
Business travelers
22 review
2.5/5
Posted on Apr 12, 2024
To be honest, staying in this store that is under renovation is a bit... However, the price is also relatively favorable, we admit it. In terms of service, it's a bit inconsistent... Because the overall environmental experience among bed owners is definitely relatively poor! It would be better to upgrade the lobby.
Original TextTranslated by Google
Response from Property: Dear family: Hello, I regret that this stay did not meet your expectations. We always believe that good reputation comes from the most sincere satisfaction of guests. We are committed to providing warm and thoughtful services and a stay environment. Xiaoman will feel honored every time we meet you. Sincerely looking forward to your stay again~