Ji Hotel (Hangzhou West Lake Fengqi Road) Guest Reviews
4.8/5
Excellent
1919 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1919)
Positive reviews(1895)
Reviews with photos/video(330)
Easy to get around(273)
Convenient location(266)
Friendly front desk staff(192)
Quiet & comfortable(169)
Close to metro(155)
Large rooms(101)
Delicious breakfast(70)
Has rooms for families(12)
Negative reviews(24)
Guest User
Family Room
Stayed in Nov 2024
Family
3 review
4.7/5
Amazing
Posted on Dec 26, 2024
The hotel is located near to metro station and easy access to everywhere. It is located in an alley rather than roadside building, however it is still convenient to traveller. Great services and checked in process is very smooth. Will definitely recommend to friends.
Response from Property: We are very honored by your good comments and look forward to creating more wonderful memories for you. The hotel is 1 km away from the Broken Bridge of West Lake and 1.5 km away from the West Lake Music Fountain. The All Seasons Hotel, No. 380 Fengqi Road, welcomes you to stay again.
Chloe Lee 1988
Business Room (2 beds)
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Staffs are nice, friendly and helpful. Self laundry on site, easy and convenient. However, only 1 unit washing machine and 1 unit dryer. Need to q when many ppl doing laundry at the same time. Overall, nice stay. Surroundings are residential area. Easy to access for local foods. Walkable distance to 西湖景区 and mrt stations, very convenient.
Response from Property: Thank you very much for your evaluation of our hotel. Your praise is the greatest recognition for us. We will continue to provide high-quality services and facilities to make your every stay perfect.
Crystal Foong
Family Room
Stayed in Sep 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 8, 2024
The room is clean and the staffs are very helpful.
There also some shop near the hotel.
Response from Property: Thank you for your praise for our hotel. We will continue to work hard to improve our service level and make your next stay more satisfactory.
Guest User
Business Room (2 beds)
Stayed in Nov 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Dec 10, 2024
Good
Clean
Response from Property: 感謝您對我們酒店的讚美,我們將繼續攜手打造更加舒適的環境和更優質的服務,為您提供完美的住宿體驗。
Anonymous User
Business Room (2 beds)
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Decent amenities and within walkable distance to wulin street night market.
Room condition is good and staffs are welcoming
Response from Property: 您的點評和讚揚是我們前進的動力,全季所有員工歡迎您的再次光臨。
Puki888
Business Room (2 beds)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 6, 2024
We booked a family room (for triple occupancy) with breakfast which had option for two persons only, however the front staff was very accommodating us and warmly welcomed with the extra breakfast for the third person for FREE of charges. The room was also nice. Location was brilliant to go anywhere within the city center. 100% recommended this branch!
Response from Property: 尊敬的顧客感謝您對我們酒店的支持和肯定,我們會更加努力提供更好的服務。全季鳳起路酒店 位於鳳起路380號,乘坐地鐵1號線鳳起路站D4出口右轉150米。期待您的再次光臨。
Gan
Family Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Hotel located in the heart of city, by hiding inside a community area. Hence the hotel is guarded by the security guard. sometimes the guard didn't allow the taxi to enter to fetch us, and we had to walk out to take the cab. Room spacious and clean, heating and cooling system worked well. Hotel is only equipped with 1 washer and 1 dryer, suggest the hotel to have more washer and dryer
Response from Property: 非常感謝您對我們酒店的好評,您的認可是我們前進的動力。我們會不斷完善酒店設施和服務,讓您的下一次入住更加舒適
asthiyani
Family Room
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Will come again to stay..location very near to MRT..
Surrounding with many resto
Also available family mart and 11/7 around hotel
Response from Property: 您的好評讓我們感到非常榮幸,全季鳳起路酒店 位於鳳起路380號,乘坐地鐵1號線鳳起路站D4出口右轉150米,期待為您創造更加美好的回憶。
Anonymous User
Superior Family Room
Stayed in Nov 2023
Family
5 review
3.7/5
Posted on Dec 17, 2023
The hotel is around 10 mins walk from Fengqi Metro station. Exit D3 for elevator or D4 for escalator. For D3 exit, you will need to cross the road to get to the hotel via a zebra crossing. The Baidu app gives an accurate direction to the hotel.
Beds are clean and it’s a typical 3-Star hotel. They make the bed daily and replenish the bottled water. No fridge in the room so if you want to store anything that needs to be refrigerated you need to ask hotel to store for you in their kitchen fridge. The room provides towels, hotel disposable slippers, shampoo and body wash, and Chinese tea that you can brew on your own using their tea set and kettle but does not provide coffee. The floor, however, is not very clean and full of dust so when I put my luggage on the floor my luggage became more dirty than when it was on the plane. Hotel is ready to provide children toothbrush and slippers. It has one washer and one dryer, and provides detergent. My BIL encountered a weird insect crawling out from the bottom of his bed.
Response from Property: Hello dear guest! After seeing your review, Xiaoji knows that this stay did not meet your expectations! I am really sorry. We have already treated the problems you raised with pest control. Thank you for your review and help. We hope you will Give us another chance to serve you! Give you a satisfactory stay experience and wish you a happy life.
Darren
Superior Family Room
Stayed in Nov 2023
Family
8 review
4.2/5
Very Good
Posted on Dec 6, 2023
The location is super good. Near the metro line, Westlake and the Wulin squares. The receptionist is friendly and attentive to our arrival. Nearby got many eateries and minimart. Only the bathroom somewhere the water leaks to the basin area.
Response from Property: We don’t know where love comes from, but we are deeply in love. Your simple words are worth a thousand words. Thank you for your encouragement and affirmation of us. We will definitely work hard!
Jorge (乔治)
Business Room (2 beds)
Stayed in Feb 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Went to this hotel with friends, looking for a cheap place well located. And we were really satisfied. The room was clean and ventilated, with good temperature and comfortable beds.
Response from Property: 非常感謝您對我們酒店的好評,您的認可是我們工作的動力。我們將一如既往地提供優質的服務和設施,讓您的下一次入住體驗更加完美。
ng
Tatami Room
Stayed in Jul 2023
Family
63 review
3.7/5
Posted on Sep 9, 2023
150 metres to right there a youngster joint beer & supper places open till 3 am . Like it . Hail cab to West Lake , fashion malls and historical street is within reach . We are in heart of town . Laundry , coffee available all day . Recommended
Response from Property: We will continue to work hard and look forward to your visit again
GEIK LAN
Business Queen Room
Stayed in Apr 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jun 2, 2024
Staff are friendly and they always greet you with smile.
Room is clean
Response from Property: 感謝您對我們酒店的讚美,我們很榮幸能夠讓您度過一個美好的夜晚。我們非常重視您的評價,將會持續改進我們的服務,讓您每一次的入住都感到滿意。
Jaeej
Business Room (2 beds)
Stayed in Sep 2023
Family
6 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Location is close to fengqi road metro station but still quiet at night since it’s within resident area. Walkable to Xi Hu, IN77 and wulin night market areas.
Response from Property: 收穫一份驚喜,綻放一份美麗,遇見您是最美的邂逅,期待您的再次光臨!
Anonymous User
Family Room
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 4, 2024
i had a good stay here, clean and great location, near the MRT station
Response from Property: 小季的每一份努力和進步衹為遇見你給您展現最好的一面帶給您最舒適的入住環境和最熱情的服務您的支持就是對小季的鼓勵!不忘初心全力向前