Grand New Century Hotel Hangzhou

Grand New Century Hotel Hangzhou Reviews

Grand New Century Hotel Hangzhou

297 5th Street, Xiasha Economic and Technological Development Area, Hangzhou, ChinaView Hotel Details
Grand New Century Hotel Hangzhou
Grand New Century Hotel HangzhouGrand New Century Hotel HangzhouGrand New Century Hotel Hangzhou
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Grand New Century Hotel Hangzhou Guest Reviews

4.6/5
Very Good
1747 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All Reviews(1747)
Positive reviews(1704)
Reviews with photos/video(95)
Friendly front desk staff(286)
Easy to get around(102)
Delicious breakfast(59)
Perfect for business trips(33)
Close to metro(31)
Convenient parking(25)
Good views(7)
Awesome gym(6)
Negative reviews(41)
J_Bolat
Guestroom (Double bed)
Stayed in Apr 2024
Business travelers
9 review
2.2/5
Posted on Apr 30, 2024
I have expected more from a 5* hotel. It was a challenge to get an iron for 2 days, the breakfast was, well, not great.
Response from Property: Dear guest, thank you very much for your feedback to our hotel. We attach great importance to your opinions and suggestions. We are deeply sorry for the problems you encountered during your stay. If you have any questions during your stay, please call the quick service center to contact us for feedback. We attach great importance to the stay experience of every guest. We will continue to work hard to improve the quality of service so that every guest can feel our sincerity and care. Thank you again for your feedback. I hope you can visit our hotel again. We will serve you wholeheartedly.
UllahZia
Guestroom (2 beds)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 21, 2023
Best services and front desk staff xia is also very helpful and very warm Recommended hotels thank you miss. The way of Ms.Manager Xia Tenghuan profsionalism really inspired me. Best Wishes for Grand New Century Hotel.
Response from Property: Dear guest: Thank you very much for taking the time to leave a detailed and thoughtful comment on your stay. Your affirmation and recognition are the driving force for us to continue to provide a luxurious and comfortable stay experience. We look forward to your next visit and sharing your experience with us again!
Guest User
Guestroom (Double bed)
Stayed in Nov 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Nov 10, 2023
frot miss wu is very good
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in future services. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The design of the lobby is simple and elegant, with a light fragrance. The room was upgraded for free and is very spacious with a good view. There is a small beach of Jinsha Lake nearby, which is very nice to bring children to play. The service of Xiao Wu at the front desk is warm and thoughtful. I am very satisfied overall and will stay there next time.
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Anonymous User
Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jul 4, 2024
The hotel lobby is very grand, the front desk check-in is efficient, the lobby assistant manager Xiaoqian arranged a room upgrade for me, the service is very thoughtful, free parking is available, I will stay here again next time I have the chance
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xiaozhu7611
Guestroom (2 beds)
Stayed in Jul 2024
Business travelers
53 review
5.0/5
Outstanding
Posted on Jul 2, 2024
As soon as you approach the hotel lobby, you will find it very warm and lightly scented. The guest rooms are comfortable and breathable. There is free WiFi in the room with a strong Wi-Fi signal. There are large floor-to-ceiling windows for good lighting. Parking is very convenient. The check-in experience is very good. The hotel service is very good, especially the professional and friendly service of Xiao Wu at the front desk. I am very satisfied and will stay there again next time.
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Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The hotel is conveniently located. The front desk staff is very considerate. I am very satisfied with the free parking. It is cost-effective and I will come again next time. Service: Very good
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Response from Property: Dear guests: Thank you for staying at Hangzhou Shengtai New Century Grand Hotel! The hotel is located in the core business district of No. 4 Street, Hangzhou Economic Development Zone (Xiasha), adjacent to Wenze Road Station of Hangzhou Metro Line 1, about 500 meters away. The hotel is surrounded by large shopping malls, Starbucks, KFC, McDonald's and other well-known shops, making life convenient and comfortable. The hotel is about 11.5 kilometers away from Xiaoshan International Airport and about 13.5 kilometers away from Hangzhou East Railway Station. The transportation is very convenient. We look forward to your stay again!
Anonymous User
Guestroom (2 beds)
Stayed in Jun 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The room is quite big, with complete facilities, but a bit old. The refrigerator is not powered. Welcome fruit is provided upon check-in. The breakfast is quite rich. It is very close to the subway station and is suitable for business stay.
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Response from Property: Dear customer, hello! Thank you for your support and affirmation of Hangzhou Shengtai Kaiyuan. It is like sunshine after rain shining into the hearts of every "Shengtai person", which makes us feel moved and happy, and also adds new impetus to our work. We will continue to work hard and do better! Welcome to Hangzhou often, and Shengtai Kaiyuan will become your "home away from home". Thank you again for your support and wish you good health and happiness!
Genggengqinghuai
Guestroom (2 beds)
Stayed in May 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on May 26, 2024
The hotel is in a good location, and it is convenient to travel by car or subway. There are many colleges and universities around, and the cultural environment is also good. The lobby style is typical of Kaiyuan color tones, and the catering and fitness facilities are complete. The rooms are clean and tidy, and the basic decoration materials are of good quality. Ms. Xiaonan at the front desk is warm and thoughtful.
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Lingxi317
Deluxe Double Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel is in a good location, easy to get in and out, very close to the subway entrance, free parking if you drive, large room with complete facilities, and the service of Xiao Wu at the front desk is warm and in place. I will stay here again next time.
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Lanlianhua1991
Guestroom (Double bed)
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 9, 2024
All aspects are very good, satisfactory, good reviews
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Response from Property: Dear guest: Thank you very much for taking the time to leave a detailed and thoughtful review of your stay. Your affirmation and recognition is our motivation to continue to provide a luxurious and comfortable stay experience. We look forward to your next visit and sharing your experience with us again!
K
Guestroom (Double bed)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2023
The room is clean and spacious, the service is great, highly recommended👍 Since this was a business trip, I was so busy in the first two days that I didn’t notice that the refrigerator was not cooling. Special thanks to the front desk staff Wang Jinfeng and the service staff Wu Yang (hope the name is spelled correctly) on the third night for their help back and forth, confirming that it was the department. After there was a problem with the socket, I immediately helped to change the room to a room of the same class. The service was really excellent. The front desk staff He Jie and the service staff Li Zhuang were also great👏👏This stay was very pleasant. Thank you to all the hotel staff😊
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6/14
Response from Property: Dear guest: Thank you for staying at Hangzhou Shengtai New Century Grand Hotel! Your satisfaction is our greatest comfort! The days we met are always short, and the memories you left us are always sweet. I am very happy to receive your affirmation. If you like it, you can recommend it to your friends!
Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
This hotel is as comfortable as home, warm as a dream, and the service is meticulous. Manager Xia at the front desk is very enthusiastic and polite. It was a very pleasant stay. I hope the hotel business will be prosperous. I will recommend friends to stay here. It will be an unforgettable stay. I strongly recommend it.
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Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 5, 2024
As soon as I walked into the lobby, I felt the warm and thoughtful service of the front desk. The front desk manager Xia was very considerate and made me feel at home. The room was particularly spacious and bright, with a wide view. It was also a kind of enjoyment to sit in the room and enjoy the beautiful city scenery. I will choose this hotel next time I come to Hangzhou. The environment is comfortable and sanitary, and the facilities are complete. I will linger.
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Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 4, 2024
The hotel is very good, the room is comfortable and breathable, spacious and bright, the sleep is very good, the restaurant is on the fourth floor and it is very convenient for dining, the service is in place, especially the service attitude of Xiao Wu at the front desk is very good and very careful, the price-performance ratio is high, and it is suitable for business travel.
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