Atour Hotel Hangzhou Qianjiang New City Qianjiang Road Reviews

The experience of staying this time was very unforgettable. I booked the room for the elderly and children in my family. Because I also like to stay at Atour when traveling on business, I booked it for them. However, my family rented a power bank at the front desk because they did not bring a charger. Behind is the power bank that the child went to return, but it was plugged in backwards because of the first operation. At that time, the child also asked the hotel front desk staff for help. The staff member was a boy, and he couldn't pull it out even with a lot of effort. Later, the child asked the hotel front desk staff for help. I suggested that my child take a photo and send it to customer service. I thought the matter would be over here. Unexpectedly, two days later, Monster Power Bank Company sent a message saying that 99 yuan would be deducted because the power bank was not returned. Now it’s better. The elderly and children at home were confused, and bad emotions started to rise immediately. After communicating with the customer service of Monster Power Bank Company, the solution they gave us was to run over and pull out the power bank and plug it back in, otherwise If so, we still have to deduct 99 yuan (this is really a diss monster, the plan given is really drunk, it doesn’t matter whether we live far from the hotel, how can out-of-town customers do it??), I think I’ll try to communicate with the hotel customer service later. Try it, the person who answered the phone was a girl with a sweet voice. After communicating the general situation, she immediately added me on WeChat and asked me to send the photo to her to confirm which frame it was, and immediately arranged for someone to handle it. Fortunately, the power bank that failed to be returned was still there. The next step was very simple. The problem was solved half a minute later. I also made suggestions to the staff member who answered the phone (her WeChat name is Bei Kenny). Next time you encounter such a situation, the front desk staff will be able to help handle it in a timely manner. Maybe Atour is a business-oriented hotel, and it is generally rare to encounter such a situation with elderly and young friends. This living experience also made me recognize Atour more. I hope that Atour will develop better and better. Finally, I would like to give a thumbs up to the staff member named Bekini. If possible, it would be great if the hotel can give rewards😜