Atour Hotel (Shangtang Road, West Lake Culture Square) Reviews
Atour Hotel (Shangtang Road, West Lake Culture Square)
No.60 Shangtang Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Atour Hotel (Shangtang Road, West Lake Culture Square) Guest Reviews
4.8/5
Excellent
2483 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2483)
Positive reviews(2464)
Reviews with photos/video(224)
Easy to get around(265)
Delicious breakfast(237)
Friendly front desk staff(194)
Large rooms(162)
Close to metro(138)
Comfortable bed(70)
Perfect for kids(64)
Has rooms for families(37)
Negative reviews(18)
Lisa
Superior Queen Room
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on Jul 22, 2024
Great! The room is big and clean, and staffs are kind. There is also a robot that sends your food to your room! There is free porridge and light snacks at night too!
Response from Property: Thank you very much for choosing Atour Hotel and sharing your stay experience with us. We will continue to create a wonderful stay experience for every guest. Thank you very much for your support and love. I wish you good health and everything goes well! I look forward to meeting you next time~
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Anonymous User
Superior Room (2 beds)
Stayed in Dec 2024
Family
5 review
4.2/5
Very Good
Posted on Dec 22, 2024
Services of staff were very commendable. Some minor glitches with the room though.
Response from Property: 非常感謝您選擇亞朵酒店,並與我們分享您的入住體驗。我們將會一如既往地為每一位賓客創造美好的入住感受,真心感謝您的支持與厚愛,祝您身體健康,事事順心!更期待您下次的相遇喲~
NasHan
Guestroom (2 Beds)
Stayed in Apr 2024
Family
10 review
4.5/5
Great
Posted on Apr 17, 2024
We enjoy staying here, room space is good enough for family of 4. No smoking is real here and bonus is a self service laundry room. 3 washing and 3 dryer machines each. Very comfortable! And a hommy restaurant next door is nice too
Response from Property: Your 5-point praise BlingBling has illuminated the hearts of our friends. May happiness accompany you every day. Welcome to come back often. Duoer has more "intimate" waiting for you to discover! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou. The transportation is relatively convenient. It is the closest to Exit E of West Lake Cultural Square Metro Station. It is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital in the north. The lobby on the first floor of the hotel has [Bamboo House] [Yado Department Store Public Toilet] [Leisure Waiting Area]. The hotel also has free gym [sweating] and laundry room (dust-free) for use, but please believe that we are always on the road of hard work and progress, and look forward to your stay again!
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Linh
Guestroom (2 Beds)
Stayed in Aug 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Sep 5, 2024
Hotel has free detox juice, very thoughtful considering the hot summer in Hangzhou. In addition, they have free self- service laundry. Location is quite good, 2 metro stops away from west lake, 2 stops away from hangzhou east station. There are many small restaurants around for quick bites. Metro station is about 10 mins away. Room is clean and comfortable
Response from Property: 所有的喜悦,源於您的滿意,您的微笑,朵兒便足矣,衹待花開,與您相擁,隔着一座城的思念,期待您的再次光臨!祝您開心每一天~
Anthony Ling Cheong
Guestroom (2 Beds)
Stayed in Jul 2024
Family
5 review
4.0/5
Very Good
Posted on Jul 28, 2024
Location is good. The place is clean, but in comparison with other Atour hotels, this one is not as modern as those others.
Response from Property: Hello! Thank you for your stay and review. We will continue to maintain high-quality and excellent service standards, do better, and strive to create a comfortable and warm stay experience for every guest. Welcome to visit our hotel again
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Guest User
Guestroom (2 Beds)
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Aug 30, 2024
Good service. Clean and comfortable room. Very nice!!!!!!
Response from Property: 所有的喜悦,源於您的滿意,您的微笑,朵兒便足矣,衹待花開,與您相擁,隔着一座城的思念,期待您的再次光臨!祝您開心每一天~
Tiong Lim.
Guestroom (2 Beds)
Stayed in Mar 2024
Family
35 review
4.5/5
Great
Posted on Mar 27, 2024
The front staff n supervisor were so courteous and helpful to get us checked in. Drink n tea were served to us. Breakfasts were complimentary. Breakfast has a wide spread of local dishes with few breads n cakes.
Transport is convenient to get taxi n DiDi.
Room is very spacious and clean.
Just before check out , the front staff helped us to buy some medical supplies for urgent use, using her own personal phone. Very caring to our needs 😍.
Response from Property: 亞朵,總有不期而遇的温暖!把朵友當成家人,把服務做到極致,這是我們亞朵人一直追求的~~~能得到您的肯定,朵兒們真的好開森:)能結識可愛的您,是朵兒的榮幸,歡迎您再回我們家哦~~~~~~
Beigeblue
Superior Queen Room
Stayed in Feb 2025
Solo travelers
22 review
1.2/5
Posted on Feb 7, 2025
Smells to toilet and is noisy.
Response from Property: Dear Duo friends, we are very sorry that we could not bring you a satisfactory stay experience this time. Duoer hopes that you can come happily and leave satisfied. We immediately rectified the hygiene issues. We will also retrain our room partners to set room standards, standardize various processes, and strictly check rooms to prevent such problems from happening! The hotel is located at No. 60 Shangtang Road, Gongshu District, Hangzhou. It has convenient transportation and is closest to Exit E of West Lake Culture Square Metro Station. It is adjacent to Hangzhou Children's Hospital and Zhejiang Provincial People's Hospital to the north. The hotel's lobby on the first floor has [Bamboo House] [Yado Department Store Public Toilet] [Recreation Waiting Area], and the hotel also has a free gym [sweating] and laundry room (dust-free) for use. Duoer is very sorry that we were unable to satisfy you, but please believe that we are always working hard to improve and look forward to your stay again!
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Guest User
Guestroom (2 Beds)
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Counter staffs are very friendly & helpful, should said they are all very excellent 👍 room are very clean, overall very satisfied, will stay in this hotel again if come to hangzhou again. Will recommend to friends.
Response from Property: 感謝客官對朵兒的讚揚,得到您的肯定,真的是開心呢。您的眼中有杭城美景,西湖碧波,而朵兒的眼中衹有您滿心的歡喜。
Guest User
Superior Queen Room
Stayed in May 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on May 18, 2023
verynice,sevivers i
s very gold.
Response from Property: 哇哦,感謝親愛的您如此細緻的評價,朵兒感到好生欣喜,簡約而不簡單的風格,輕鬆而温暖的氛圍,希望您在每個城市都能體驗到我們亞朵獨一無二的文人温暖,祝您一切順利!
Keepspaceme1986
Superior Room (2 beds)
Stayed in Jul 2022
Travel with friends
93 review
5.0/5
Outstanding
Posted on Jul 9, 2022
To stay this hotel was amazing .. staff is nice and very helpful 。around there have metro station and west lake is not very far by taxi .. all over stay this hotel was comfortable end enjoy my night
Response from Property: 謝謝客官的選擇,朵朵也很開心能給你帶來舒適的入住體驗,朵朵一定戒驕戒躁繼續努力哦~
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Very good
Response from Property: 所有的喜悦,源於您的滿意,您的微笑,朵兒便足矣,衹待花開,與您相擁,隔着一座城的思念,期待您的再次光臨!祝您開心每一天~
Anonymous User
Superior Queen Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 24, 2023
good!
Response from Property: 您好!感謝您的入住和點評,我們將持續保持高品質優秀的服務標準,做到更好,竭力為每一位客人打造舒適温馨的入住體驗,歡迎再次光臨本酒店
Xiaojingzhubaobao
Guestroom (Double Bed)
Stayed in Feb 2025
Family
8 review
5.0/5
Outstanding
Posted on Feb 22, 2025
I chose this Atour hotel after many selections on the train to Hangzhou. The king-size bed rooms were almost full. Since I didn't like the environment on the lower floors, the hotel was very considerate to upgrade my room, which made me feel very friendly when I just arrived in Hangzhou.
Hotel environment: I first look at the environment when I stay in a hotel. I like clean and bright ones. This one is completely in line with the requirements. The colors are very bright, giving people a very comfortable feeling. The sanitary conditions are also good. The room is very large and the bedding is also good. I chose Atour because the mattress and pillow make people sleep peacefully.
Hotel food: Breakfast is included, and there is porridge from 21:30 to 23:00 in the evening. Salted duck eggs, small pickles, and buns are thoughtfully prepared. The variety of breakfast is enough to satisfy people's appetite, as shown in the picture, no more introduction, very good!
Hotel facilities: There is a small gym, I didn't go to the laundry room so I didn't take pictures, and it is also possible to eat in the breakfast room at off-peak hours. The lobby is not too big, but it is well-arranged and the overall layout is very good.
There are robots delivering meals. At night, they also gave two extra pillows to the children for fear that it would be unsafe for them to sleep on the side. It rained these two days, and the front desk of the hotel also gave them umbrellas.
In short, whether it is a business trip, a parent-child trip, or a trip with friends, this Yaduo is the best choice. Turn right at the traffic light and turn left to the subway station, which is very convenient. This is a very pleasant trip and accommodation, thank you.
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Original TextTranslated by Google
6/16
Response from Property: Hahaha, I've captured a fan of yours. Thank you for your trust. All our details and care, all our efforts and seriousness are to get your sincere affirmation and praise. Thank you for your concise and comprehensive praise for us, and wish you a happy life!
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Anonymous User
Family Friendly Room
Stayed in Feb 2025
Family
5 review
4.7/5
Amazing
Posted on Feb 15, 2025
The hotel is 5 minutes away from the subway station, which is very convenient. The sound insulation is good. There is a restaurant downstairs, which is very convenient for eating. Although the temperature is low these two days, the room temperature is suitable
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Atour Hotel and sharing your stay experience with us. We will continue to create a wonderful stay experience for every guest. Thank you very much for your support and love. I wish you good health and everything goes well! I look forward to meeting you next time~