To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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Secluded lake view(199)
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Negative reviews(102)
Anyamanee
Elegant Room
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 23, 2024
Everything was perfect. Prime location. Nice room with view. Front staff were very welcome. No English but they tried a lot to help via google translate. Breakfast was good(except auntie at noodle corner, a bit rude). Highly recommended.
Response from Property: Dear Guest,We are extremely delighted to hear that you had a perfect experience with us! We are proud to offer a prime location and nice rooms with a view.We are also grateful for your kind words about our front staff. We apologize for the inconvenience caused by the auntie at the noodle corner during breakfast and will take measures to improve the service.Thank you very much for your highly recommendation. We look forward to welcoming you again in the future and providing you with an even better stay.
Sockeye travels the World
Elegant Room - Lake-View
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Jul 15, 2024
A very picturesque view out of our room. Hotel staff have been exceptionally attentive. From the second they notice you were heading towards the front entrance, one guy held the door opened while another helped to take our luggages in. The 360 rotating restaurant was definitely the highlight of our stay! The breakfast buffet was interesting and full of options. We loved every part of our stay at the Friendship Hotel Hangzhou. Everything came with a little personal touch. Location is perfect. Highly recommended! Hangzhou was one of the most scenic places we’d visited in China. The West Lake presented a different kind of beautiful at night. You must try the boat ride across the lake! You will not be disappointed!
Response from Property: Dear guest: Hello! Thanks for your 5-point review! Every city will always have a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope that friendly will be the most warm and unique one in your memories! Often go home to see oh, I wish: well!
Bryan Christ Lee
Elegant Room
Stayed in Jun 2024
Family
10 review
4.7/5
Amazing
Posted on Jun 24, 2024
I book the corner room and the room is fine. The special thing of this hotel is their breakfast at the revolving restaurant. It is unique and we can see the whole westlake from up above. Worth to try!
Response from Property: Dear guest, hello! Thank you for choosing to stay with us and share your experience! The hotel is committed to providing you with a gracious and thoughtful stay! Sincerely looking forward to your visit again! I hope next time I can get a five-star review
y.u.k.i.
Elegant Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 26, 2024
This hotel is the best value for money. The location is great, just a few minutes walk from the subway line 1 station, the main street with shopping malls and the West lake, and the bus station (one of the bus line there goes directly to Lingyin temple) very convenient for sightseeing. We arrived earlier than the check-in time and wanted to leave our luggage, but they allowed us to check in earlier. They gave welcome fruits and gift, which surprised us that such services are available at a hotel in this price range. The buffet-style breakfast is served in a revolving restaurant on the top floor. There is a lot of Chinese food, some Western and Japanese food are also available. We will definitely stay this hotel again when we come back to Hangzhou.
Response from Property: We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again lol~
Anonymous User
Elegant Room - Lake-View
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on May 26, 2024
Hotel is located near mall and many eateries. Nice sunset view of the lake from our room and hotel restaurant on the 20th floor has nice view of westlake. Breakfast was sumptous with lots of choices.
However our non smoking room smells of cigarette. Requested for change of room and staff was helpful.
Response from Property: Dear customer hello, first of all very glad you can choose to stay in our hotel, thank you for your valuable advice, we always uphold the "customer-oriented, service first" principle of service, we attach great importance to your comments, we will strengthen the inspection of the room in the future, to avoid such incidents, looking forward to your visit again to guide the work, I wish you a happy life, happy every day!
Chun Siong
Deluxe Double Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Thanks for the special arrangement. Lovely hotel couple with superb nice vieww restaurant at 20 floor and location near to everywhere. Highly recommended for everyone.
Response from Property: We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again lol~
Anonymous User
Elegant Room
Stayed in Mar 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The hotel location is suberb, walking distace to West Lake and shopoing area. Plenty restaurants around that area. We only spent one night there.
Response from Property: We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again lol~
Guest User
Elegant Room
Stayed in Jun 2024
Family
9 review
3.7/5
Posted on Jul 5, 2024
The stuffs are extremely helpful and friendly.
Response from Property: Dear guest, hello! Thank you very much for your stay and review. We feel very sorry that we did not get your 5 points review, but thank you for your praise of the hotel's revolving restaurant and location, we are deeply honored! We know from your comments that you are a friendly and loyal customer. We can only make up for the lack of small room area by constantly improving our service awareness and working ability, so as to warm, love and friendly you! We sincerely look forward to your next visit, we will provide you with more satisfactory service, looking forward to your full marks of comments oh!
Guest User
Elegant Room
Stayed in Mar 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 4, 2024
Got a high floor overlooking west lake so that’s great. Staff can come across as being hostile due to language barrier but when approached for advice on getting to places, they’re friendly and helpful about it. Overall stay is pleasant. Daily breakfast at revolving restaurant overlooking west lake. Great to top up for breakfast for the experience.
Response from Property: Dear guest: Hello! The comfort of living outside is the expectation of every traveler, we have been adhering to the warm smile, perfect service concept, so that every guest satisfaction is our wish, looking forward to your next stay! Wish you a happy life~
Steven
Elegant Room - Lake-View
Stayed in Mar 2024
Couples
2 review
4.5/5
Great
Posted on Mar 20, 2024
Very good view of the lake from the room and revolving restaurant. Room was clean and spacious. Breakfast buffet included had good spread. Very good location near the malls, shops and west lake.
Response from Property: Dear guest, hello! Thank you for choosing to stay with us and share your experience! The hotel is committed to providing you with a gracious and thoughtful stay! Sincerely looking forward to your visit again! I hope next time I can get a five-star review~
Chng Lip Ern
180 ° Full Lake View Executive Twin Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Aug 21, 2024
The hotel staff was great in their service. They were slightly late in processing our check in but did a great job in service recovery, looking out for us throughoit our 2 day stay. The view from our room was extraordinary! We booked the full view executive suite. Excellent job by the hotel and we will stay here again if we were to visit West lake again.
Response from Property: Dear guest, hello! Thank you very much for your stay and review. We feel very sorry that we did not get your 5 points review, but thank you for your praise of the hotel's revolving restaurant and location, we are deeply honored! We know from your comments that you are a friendly and loyal customer. We can only make up for the lack of small room area by constantly improving our service awareness and working ability, so as to warm, love and friendly you! We sincerely look forward to your next visit, we will provide you with more satisfactory service, looking forward to your full marks of comments oh!
Angie lim lee chuan from malaysia
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 14, 2023
Super good service with welcome fruits, highly recommend this hotel. Hotel also provided us free breakfast for my kid and the breakfast is awesome, a lot of choice, fresh juice and food is delicious. The room is clean with full of tv programs. We are enjoying our stay in this hotel. Location is very near to xiwu, short walking distance. Other than this, hotel also give us free gift when we checkout. I will definitely stay this hotel again when i come back to hangzhou.
Response from Property: We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again lol~
Chooi Mey
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Great and strategic location, nearby Westlake and musical fountain show. Hotel staff are friendly, especially the receptionist, Wen Wen, who provide professional and friendly service. Clean and well maintained hotel. The deluxe room come with 2 double bed is great and well fit for families. Everything about the hotel was exceptional. The buffet breakfast was great with a lot of variety food and taste good. Service was attentive and efficient. We were very pleased with our stay. And for sure will stay again in future.
Response from Property: Dear guest, hello! Thank you for choosing our hotel and taking time out of your busy schedule to share your stay with us. We are very glad to know that you are satisfied with your stay, thank you for recognizing and recognizing the hotel environment here, to provide the most sincere care for each guest is our mission, to make the kiss satisfied is our honor, we look forward to your next visit~
dbmubs
Business City-view Twin Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 7, 2023
The hotel location is very convenient to metro, West Lake and shopping malls. As we approach the hotel, their doorman helped us with our luggages and led us to the way to reception counter. The hall was filled with a nice scent of floral, and the room was spacious and clean. Love the day bed by the window. They have a revolving restaurant at Level 20 that oversee the West Lake and neighbourhood. Another restaurant at Level 1 served delicious food too. Overall the hotel staff were friendly and the security measures they have put in made me feel safe staying in. Highly recommended.
Response from Property: We are very happy to see your comments,and thank you very much for your reply and comment. We are also honored that you can choose to stay in our hotel.Your satisfaction with our hotel is our greatest motivation and confidence. We still start from the details to do the most perfect details, also look forward to your next visit, we will see you again lol~
Julia CL
Premier Room - Lake-View (2 beds)
Stayed in Dec 2023
Family
13 review
4.5/5
Great
Posted on Dec 14, 2023
The location is really close to lots of shopping and food. West lake is also just a stone throw away.
This Premier lake view room with 2 beds is actually bigger than the Elegant room which I booked for my husband and I.
We are in fact most impressed with the breakfast at the top level revolving restaurant. View is amazing as you dine!
1 thing to be prepared for is the super big crowd on weekends.
Response from Property: Dear guest, thank you for choosing our hotel, we are very honored to serve you. The hotel has prepared a variety of different layout room types for different guests to choose, I hope our sincere service can bring you a more comfortable experience, the hotel staff sincerely look forward to your visit again!