Atour Music Hotel(Hangzhou West Lake ) Reviews
Atour Music Hotel(Hangzhou West Lake )
No.166 Yugu Road, Xihu District, Hangzhou, Zhejiang, 310007, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Atour Music Hotel(Hangzhou West Lake ) Guest Reviews
4.8/5
Excellent
4343 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(4343)
Positive reviews(4271)
Reviews with photos/video(371)
Delicious breakfast(459)
Friendly front desk staff(357)
Quiet & comfortable(224)
Close to metro(155)
Convenient public transportation(47)
Nice elevator(39)
Clean bathrooms(31)
Negative reviews(69)
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Booked for others
7 review
Posted on Jun 11, 2024
The room was spacious and the breakfast buffet was great. If you like Chinese food, that is. The price was a bit too high considering its offering, location, and services.
Guest User
Elegant Double Room
Stayed in Nov 2023
Couples
4 review
Amazing
Posted on Nov 23, 2023
Staff is super helpfull and friendly, Breakfast had many options to choose from. They have an option for laundry service. Many nice restaurants and shops nearby. Quiete and peacfull area near Westlake.
Response from Property: Dear, thank you very much for your praise and recognition. It's great to meet and get to know each other here. We are serious about our service! In addition, we are very close to the West Lake Scenic Area and Lingyin Temple Scenic Area. We look forward to experiencing the beautiful scenery nearby with you next time. Thank you
Vania
Family Friendly Room
Stayed in Nov 2023
Family
8 review
Amazing
Posted on Nov 26, 2023
good location, very close to the botanical garden. room has a nice design with good amenities!
Megan Paige
Elegant Double Room
Stayed in Jan 2023
Couples
5 review
Posted on Jan 18, 2023
Staff were friendly at checkin. Location is convenient and many restaurants around the area. Breakfast was nice with many options to choose from. The room could be cleaner but otherwise it was a good stay.
Response from Property: Thanks for your comments, which let us know our shortcomings. I'm very sorry that I can't make you satisfied. I hope you can have a good experience when you come next time!
Guest User
Family Friendly Room
Stayed in Aug 2023
Family
1 review
Outstanding
Posted on Aug 25, 2023
Comfortable, clean and staff are friendly.
Response from Property: Thank you very much for your recognition and we look forward to your next visit
Musea
Elegant Double Room
Stayed in Jul 2023
Business travelers
1 review
Outstanding
Posted on Jul 22, 2023
设施：hao p
卫生：hao
环境：hao
服务：halo
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Business travelers
3 review
Great
Posted on Dec 2, 2023
Good breakfast
Quan
Elegant Double Room
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 26, 2023
Good experience
Guest User
Superior Room (2 beds)
Stayed in Sep 2023
Business travelers
1 review
Outstanding
Posted on Sep 19, 2023
haohao hao hao
Tracyzan
Executive Room (2 beds)
Stayed in Jan 2023
Solo travelers
8 review
Outstanding
Posted on Jan 18, 2023
good good
Eric_Wong_
Executive Double Room
Stayed in Nov 2022
Business travelers
7 review
Outstanding
Posted on Nov 9, 2022
gooddddddd
Chuxinwa
Jimu Twin Room
Stayed in Aug 2024
Travel with friends
22 review
Outstanding
Posted on Aug 26, 2024
Overall it's OK, it's very convenient to travel, subway, bus, etc., close to the Botanical Garden. There are also food nearby, and it's generally suitable. Except for the extra quilt at night, which didn't respond for more than an hour, everything else is OK.
Original TextTranslated by Google
Response from Property: Inbound travel is like returning to hometown. As your "home on the road", Atour aims to provide humanistic, warm and interesting services, and advocates neighborhood services. Seeing the five-star praise from the host, Duo'er was extremely excited.
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 24, 2024
The hotel staff at check-in and at night were really attentive, and their service attitude was no less than a five-star hotel. I will continue to stay here when I come to Hangzhou in the future.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for your praise and recognition of us. It is a pleasure to meet you here. We are serious about service! In addition, we are very close to the West Lake Scenic Area and the Lingyin Temple Scenic Area. I look forward to enjoying the beautiful scenery nearby with you next time.
Guest User
Elegant Double Room
Stayed in Aug 2024
Travel with friends
3 review
Outstanding
Posted on Aug 21, 2024
The room is clean and comfortable, the service is thoughtful and enthusiastic, the environment is good, and the music is very attractive. The pillows of Atour are very comfortable to sleep on, and the late night porridge is very considerate.
Original TextTranslated by Google
Response from Property: Inbound travel is like returning to hometown. As your "home on the road", Atour aims to provide humanistic, warm and interesting services, and advocates neighborhood services. Seeing the five-star praise from the host, Duo'er was extremely excited.
Guest User
Elegant Double Room
Stayed in Aug 2024
Travel with friends
3 review
Outstanding
Posted on Aug 19, 2024
The room is very clean, the service is very friendly, it is convenient to go to West Lake and Lingyin Temple, very close, there is a special bus to Lingyin Temple, there is a Cantonese restaurant next to the hotel, it is also delicious
Original TextTranslated by Google
Response from Property: Dear, thank you very much for your praise and recognition of us. It is a pleasure to meet you here. We are serious about service! In addition, we are very close to the West Lake Scenic Area and the Lingyin Temple Scenic Area. I look forward to enjoying the beautiful scenery nearby with you next time.