New Century Grand Hotel Hangzhou

免費延遲退房，非常好的服務！

整體設施不錯，但隔音卻是短板。

Facilities: The facilities are very complete, but the air conditioning is adjusted by the main control. It may be winter, and the cooling cannot be adjusted. It was too hot until the early morning before I could fall asleep. I hope this can be improved. After all, some people are afraid of cold and some are afraid of heat. It is the best solution for the room guests to adjust the temperature. Hygiene: The hygiene is good, and the bathtub is very clean Environment: From the entrance to check-in, the experience is good, the staff is very enthusiastic, except that there was a man in a suit in the parking lot who was a bit bossy. He looked like a leader and might look down on the owner of the Buick Service: The overall service is impeccable. Before check-in, the service manager Lili called me to ask about the requirements for the guest room and whether there was anything I needed. I think this is better than many big-name five-star hotels. Later, the service manager Lili also followed up on the check-in experience during the check-in process, which is great. Next time I come to Hangzhou, I will choose this hotel again

乾淨整潔，客户很滿意👍，升級了房間，樓層高，視野好。

酒店的服務非常專業，還沒入住小馬經理就打電話來詢問對房間的要求，還給我做了免費的升級，房間的細節處理得非常好，讓人感到非常貼心和舒適。