Rezen High Xuan SPA Hotel Hangzhou Xixi

Rezen High Xuan SPA Hotel Hangzhou Xixi Reviews

Rezen High Xuan SPA Hotel Hangzhou Xixi

No. 9 West Brook, No.21 Zijingang Road, Xihu District, Hangzhou, Zhejiang, 310030, ChinaView Hotel Details
Rezen High Xuan SPA Hotel Hangzhou Xixi
Rezen High Xuan SPA Hotel Hangzhou XixiRezen High Xuan SPA Hotel Hangzhou XixiRezen High Xuan SPA Hotel Hangzhou Xixi
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Rezen High Xuan SPA Hotel Hangzhou Xixi Guest Reviews

4.7/5
Outstanding
1312 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1312)
Positive reviews(1272)
Reviews with photos/video(370)
Classy environment(295)
Well designed(136)
Friendly front desk staff(132)
Large rooms(107)
Good views(19)
Offers pick-up/drop-offs(18)
Perfect for kids(15)
Negative reviews(40)
Bekabeka92
Xige Deluxe Terrace Double Bed Room
Stayed in Oct 2023
Solo travelers
13 review
4.7/5
Amazing
Posted on Oct 15, 2023
Lovely hotel , in room coffee machine is a nice touch but only 2 pods provided, very little info available on ordering room service (2 pages of a folder hidden in a drawer) but if you can get some it's delivered by a robot. Breakfast is basic but fine, I would not pay extra for the breakfast but mine was included
Response from Property: Distinguished Guests: Hello! Thank you very much for staying at the hotel and giving us high praise. Every section of the hotel is working hard to provide more precise and timely service to every guest. We are glad to see your recognition of our work, with your trust in us, we are always ready to give every guest a good service and look forward to your visit again!
Guest User
Xishe Premier Garden-View Double Bed Room
Stayed in Oct 2023
Family
4 review
4.5/5
Great
Posted on Oct 17, 2023
Very friendly and helpful staff. Hotel was exceptionally clean. The kids play area could be a little bigger and better marked, i couldn't find it and had to ask at the front desk. The breakfast was a standard Chinese breakfast, expected a bit more variety especially with this level of hotel. Overall, it was a great stay and the location was quite convenient
Response from Property: Esteemed customer! Our goal is to provide guests with a comfortable environment and the best service. Thank you for your valuable advice, which will help us to continuously improve and maintain the high standard of service and facilities, make Our Service Day by day perfect, welcome you to visit again.
Lifeisbeautiful888
Xishe Premier Garden-View Double Bed Room
Stayed in Jan 2024
Solo travelers
25 review
5.0/5
Outstanding
Posted on Feb 25, 2024
Nice hotel to discover Xixi Wetlands. Great noodles for breakfast. Interesting interior design.
Response from Property: Dear guest: Hello! Thank you for your visit, and at the same time, we sincerely appreciate your love and recognition of us. You remember toThe beautiful times here have touched our hearts deeply, and it is our duty to provide guests with a wonderful stay experience,We are deeply honored by your praise, and at the same time, we are more motivated to continue moving forward. We hope to have more opportunities to serve you!
Eric
Xishe Premier Garden-View Double Bed Room
Stayed in Sep 2023
Couples
4 review
5.0/5
Outstanding
Posted on Sep 27, 2023
Great location, friendly staff and lovely premier room with a nice view.
Response from Property: Thank you very much for your five-point review, we will certainly do better and better, thank you again next time check-in
Catharina
Xige Deluxe Terrace Double Bed Room
Stayed in Sep 2021
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 24, 2021
This was the perfect holiday for a completely relaxing experience. The hotel staff were friendly, helpful and went out of their way to make our stay as comfortable as possible. The hotel is located next to Xixi wetland, so a bit out of the centre of town but a comfortable taxi ride away. The hotel is close to a couple of good restaurants and an outlet mall. The rooms and general interior design of the hotel is relaxing, adding to the general spa like experience. Also, amazing facials and massages available. I would definitely stay here again and recommend it to all friends visiting Hangzhou.
Response from Property: Distinguished guests: How do you do? Thank you for your stay and careful evaluation. Hangzhou Xixuan Hotel is close to Xixi National Wetland Park, the surrounding environment is quiet and elegant, the hotel's cultural and natural integration design style, to provide guests with contemporary advanced beauty treatment facilities and health services of the boutique hotel. The hotel is committed to creating the ultimate experience, allowing you to experience the extraordinary environment created by simple architecture, fragrant cuisine and courtesy in a natural, colorful and unique environment. The 6000 zhuan Xiang books in the lobby of the hotel make xixuan more elegant. Let you experience peace and tranquility in the elegant modern design, the hotel is called a "library to live inside", while bringing guests to the best of the travel life while making your vacation immediately become temperament. Li Cheng Xixuan hotel not only in the hardware pursuit of five-star standard, in the service we are also high standards, strict requirements, and strive to do their best to provide customers with the best quality service! We look forward to your presence again oh (● strap strap ●) -- Front desk supervisor Bear
Anonymous User
Xishe Premier Garden-View Double Bed Room
Stayed in Sep 2024
Business travelers
5 review
4.8/5
Amazing
Posted on Sep 4, 2024
Stayed again after 2019, and it was as warm and peaceful as ever. I like the poems selected on each floor. The hotel has complete facilities and elegant environment, which makes people linger. The service of Z, L, and W at the front desk is very good, absolutely five-star praise!
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peachbabyliy
Xishe Premier Garden-View Double Bed Room
Stayed in Aug 2024
Family
6 review
4.7/5
Amazing
Posted on Sep 1, 2024
The hotel has relatively new facilities and excellent hygiene. It is located near Xixi Wetland Park and only 50 meters away from Xixi Wetland Museum, which is very convenient. The hotel has a small children's playground with slides, building blocks tables, picture book tables, and rocking horses, which are suitable for young babies to play. The only drawback is that the breakfast variety is a bit limited.
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Leslie
Xishe Premier Garden-View Double Bed Room
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Excellent location in Xixi Wetland, high cost performance The front desk service is very friendly The room has a good view, the cleaning is neat and clean The public leisure area in the hotel is great and suitable for staying with children
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Response from Property: Dear guest, hello! Thank you very much for choosing the Regent Xixuan Hotel and giving it a full score review. The most important thing when you are away from home is to live comfortably. I am very happy that we can make you live comfortably and at ease. The superior geographical location and complete supporting facilities of the Regent Xixuan Hotel are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction and look forward to your next visit! I wish you good work and good health!
Guest User
Xishe Premier Garden-View Twin Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The hotel is pretty good, the library is very unique, the rooms are spacious, and the front desk lady Z is very enthusiastic. She even gave the children some gifts when they left!
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Guest User
Xige Deluxe Terrace Double Bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The service staff was very nice and the service was very good. Although the children's playground was a little small, it was enough for fun. You could actually see little squirrels stealing fruits outside the window. The children loved the soft big bed! A very pleasant stay!
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Guest User
Xishe Premier Garden-View Double Bed Room
Stayed in Aug 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Aug 18, 2024
Environment: Next to the Wetland Museum, you can walk to the bird watching garden. There are lotus flowers in summer. Gaozhuang is quiet and quiet. A morning walk is particularly relaxing. Facilities: Only free laundry service The breakfast is rich, but the breakfast coupons are a bit behind, it is recommended to swipe the room card
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Response from Property: Dear guest, first of all, thank you very much for staying at Xixuan Hotel and giving us such a detailed and pertinent evaluation. We attach great importance to the stay experience of every guest. The hotel's self-service free laundry room has been officially opened on August 13. It is located opposite the elevator on the negative first floor and is open 24 hours a day. You need to swipe the access card, that is, the room card, to enter the laundry room. Regarding your questions about the use of breakfast coupons, the hotel will also consider this opinion and consider making improvements. Thank you again for your affirmation of our hotel. We will continue to work hard to bring every guest a warm and thoughtful service. We look forward to your next stay, so that you can feel our intentions!
HAKA932
Xishe Premier Garden-View Double Bed Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Good service attitude! The room is great, clean and tidy, and fully functional. There are also warm desserts in the evening, which is icing on the cake. There is also a tea bar designed in the room, which is eye-catching!
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Response from Property: Dear guests, hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Xixuan Hotel will be the warmest and most unique place in your memories. that! Check back often!
Yangguangxiaofeiniao
Xige Deluxe Terrace Double Bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The room is clean, the usage area is reasonable, the waiter is enthusiastic, it is very convenient to go to Xixi Wetland, the hotel has a shuttle bus, and the early riser will take the luxury car. I will continue to stay next time.
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Response from Property: Dear guest: Hello! Thank you for your five-point praise! The warm and thoughtful message is filled with a happy smile, and the happy mood exists because of you. Xixuan serves every guest with heart and strives to create a home-like atmosphere for you. We want to give you the most passionate heart and the warmest service. Thank you for such a detailed praise, and thank you again for your support and trust. Let every guest have an unforgettable stay experience is what the hotel has always pursued, and Xixuan will definitely do better. Looking forward to the beautiful pictures you order next time. I hope there will be an opportunity to continue to serve you, and look forward to meeting you again!
Mariomami
Xishe Premier Garden-View Double Bed Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The hotel is located in Xixi Scenic Area, with a good environment and very friendly service. The room is clean and spacious, more than enough for two kids! You can also add a baby bed for free, and you can get baby-specific toiletries and slippers at the front desk. The hotel has a shuttle bus that can be sent to nearby attractions for free. The breakfast variety is a little limited! The children's play area is also relatively small.
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Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Xishe Premier Garden-View Twin Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 29, 2024
The hotel is located in Xixi Wetland. The price/performance ratio is good. The environment is very comfortable. There is a restaurant downstairs where you can order a la carte. The taste is also good. The overall service is very satisfactory, better than I expected before I checked in.
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