Banyan Tree Hangzhou Reviews
Banyan Tree Hangzhou
No. 2 Xixi Paradise International Tourism Complex, Zijingang Road, Xihu District, Hangzhou, Zhejiang, 310030, ChinaView Hotel Details
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1 night
Banyan Tree Hangzhou Guest Reviews
4.8/5
Excellent
1990 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1990)
Positive reviews(1962)
Reviews with photos/video(783)
Classy environment(476)
Friendly front desk staff(191)
Well designed(93)
Tasty restaurant(78)
Garden view(56)
Offers pick-up/drop-offs(38)
Excellent afternoon tea(33)
Negative reviews(26)
Lau Anh Chau
Premier Water View Villa
Stayed in Aug 2024
Couples
2 review
Outstanding
Posted on Aug 5, 2024
Great and nice service
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.
Cédric Chane
Water Terrace Suite
Stayed in Aug 2024
Couples
2 review
Posted on Aug 18, 2024
So expensive for such a bad hotel
It's an old hotel and everything is now not worth the money.
The food is terrible and dangerous. They let the ice cream melt completely (it's like milk), and then freeze it again right before the service.
The food gives terrible intestine problems, no hygiene, the buffet is dangerous (breakfast and dinner are the same).
The staff are part timers students, so don't expect any professional people here.
Maybe it's good for chinese locals, but foreigners paying 400USD+ per night for this is terrible.
Guest User
Water Terrace Suite
Stayed in Aug 2024
Couples
3 review
Very Good
Posted on Aug 11, 2024
Beautiful scenery / setting.
Attentive service.
Unfortunately hotel feels a bit empty, and no bar at night
Lining
Water Terrace Suite
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 20, 2024
Very good service from our concierge mr martin zhang
Terrence
Water Terrace Suite Twin
Stayed in Aug 2023
Travel with friends
1 review
Amazing
Posted on Aug 20, 2023
It was a fantastic stay at Banyan tree at Hangzhou. This was my second time here and the staffs here were super friendly. Loved the ambience and gardening, although the amenities are a little bit dated
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.
Guest User
Water Terrace Suite
Stayed in Dec 2023
Couples
5 review
Outstanding
Posted on Dec 24, 2023
very nice atmosphere, we loved the home-ish feeling we got and the service was very very nice, the staffs were very friendly and were able to communicate in english well.
GMason
Water Terrace Suite
Stayed in Dec 2023
Couples
4 review
Great
Posted on Jan 3, 2024
nice and lovely hotel , great staff always pampering us with the services
Guest User
Water View Villa
Stayed in Jan 2024
Travel with friends
5 review
Great
Posted on Jan 5, 2024
Gorgeous view of the water pool. Friendly and helpful staff.
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.
Lan
Water Terrace Suite Twin
Stayed in Feb 2023
Family
3 review
Outstanding
Posted on Feb 16, 2023
Beautiful hotel and great service. Thank you, Jennifer, Tako and Nicole for your hospitality. We enjoyed our stay.
Response from Property: Dear guests, thank you for your affirmation of the hotel. It is our responsibility to pay attention to the needs of guests and solve problems for them. We are very happy to know that you have had a satisfactory holiday. Finally, thank you very much for your attention and love of Banyan Tree .
Guest User
Water View Villa
Stayed in Nov 2023
Solo travelers
4 review
Outstanding
Posted on Nov 20, 2023
viola，Jessica 很好
Response from Property: Dear guests, hello! We are committed to providing every guest with a home away from home experience. We are very happy to see that you are very satisfied with the hotel's overall hardware, environment and service level. It is our honor to provide you with services that exceed expectations. We hope Banyan Tree Zhuang Neng has always received your support and love, and we sincerely look forward to your visit again.
Jwy🍍🍓
Water View Villa
Stayed in Jan 2023
Solo travelers
11 review
Outstanding
Posted on Jan 15, 2023
Jennifer Jessica Cassie viola服务的很好
Guest User
Spa Jetpool Viila
Stayed in Apr 2022
Travel with friends
1 review
Outstanding
Posted on Apr 3, 2022
We stayed here to celebrate our friend for one night. The staff gave us a birthday cake and the room was really comfortable. Thanks to the hotel, we had a wonderful birthday night!
After checking out, we had a bit trouble about payment, but the staff, Si Zhuqing, helped me lots and quickly.
We all want to stay there again!
Response from Property: Dear guests, hello! Thank you for your recognition and praise for the service of our front desk staff. We have conveyed your praise to her and shared it with the hotel team. Your recognition has brought us great warmth. Thanks again for your feedback and look forward to seeing you again.
Guest User
Water Terrace Suite
Stayed in Apr 2023
Solo travelers
3 review
Outstanding
Posted on Apr 21, 2023
Tako Jessica 很好
Guest User
Water View Villa
Stayed in Jan 2023
Travel with friends
8 review
Outstanding
Posted on Jan 19, 2023
tako Jennifer viola很好
Response from Property: Dear guests, hello! Thank you for your recognition and praise for the service of our front desk staff. We have conveyed your praise to them and shared it with the hotel team. Your recognition has brought us great warmth. Thank you again for your feedback and we look forward to seeing you again.
Houjiaxuan. Pauline Hau
Premier Water View Villa
Stayed in Aug 2022
Couples
1 review
Outstanding
Posted on Aug 9, 2022
Tako walker Finley很好
Response from Property: Dear guests, hello! Thank you for your recognition and praise of our front desk staff. We have conveyed your praise to them and shared it with the hotel team. Your recognition has brought us great warmth. Thank you again for your feedback and we look forward to seeing you again.