New Century Hotel Xiaoshan Reviews
New Century Hotel Xiaoshan
77 Renmin Road (Renmin Lu), Xiaoshan District, Hangzhou, Zhejiang, 311203, ChinaView Hotel Details
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New Century Hotel Xiaoshan Guest Reviews
4.8/5
Excellent
1507 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1507)
Positive reviews(1492)
Reviews with photos/video(195)
Delicious breakfast(182)
Easy to get around(134)
Friendly front desk staff(119)
Close to metro(71)
Luxurious(28)
Delicious buffet(13)
Has rooms for families(11)
Garden view(8)
Negative reviews(15)
Guest User
Garden-view Twin Room
Stayed in Oct 2023
Other
4 review
Posted on Oct 13, 2023
Hotel is nice and room is ok. Bathroom a little small. Overall clean even if many hairs were on the floor.
Breakfast good enough.
Nobody speak English... But they try their best to translate
Response from Property: Dear guests: thank you for your stay in New Century Hotel Xiaoshan. It is a pity that you are not satisfied with your stay this time. Here we would like to express our heartfelt apologies to you. We have reported the problems you raised to the room service department on that day. We will strengthen the training of staff and the inspection of rooms. Thank you again for your comment and we sincerely look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
4 review
Outstanding
Posted on May 7, 2024
The experience is very good, quiet, clean, and in a good mood! I came here after hearing the recommendation of a very important person, just to feel the wind she blew and walk the path she walked! 😊😊😊
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Twin Room
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 6, 2024
I booked a scenic spot and hotel ticket during the May Day holiday in Xiaoshan, and got two free tickets to Senbo Water Park or Parent-Child Park. It was very cost-effective, and I got a room upgrade + welcome fruit. Thumbs up! The hotel is located in the central area of Xiaoshan, close to the surrounding places to play, the Mixc, Yintai and other commercial centers, and has its own parking lot, which is quite a lot. The only drawback may be that the underground parking lot is not connected to the hotel. You need to walk out of the parking lot entrance and exit to the ground and then walk into the hotel lobby, so it is a little inconvenient on rainy days, but it is generally good, relatively quiet at night, and the breakfast is also very rich
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Nicole88
Kaiyuan Twin Room
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 5, 2024
This is a hotel full of surprises. Although the hotel is old, the "retro style" of the lobby has a unique flavor, and the rooms are newly renovated and very modern. Many gifts were given to the children at check-in and check-out. The breakfast tastes very good.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Deluxe Double Room
Stayed in May 2024
Family
4 review
Great
Posted on May 9, 2024
The room is clean, tidy and stylish. There is also a bathtub. The children had fun. The hotel decoration is also very beautiful. The breakfast is very rich and the attitude of the waiter is also very good.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Double Bed Room
Stayed in May 2024
Family
3 review
Outstanding
Posted on May 4, 2024
The hotel service is very good, the hygiene and service are very satisfactory. We upgraded to the VIP building, which has a white sand on the floor. The children played for a long time at night. The front desk also gave the children a lot of toys. The breakfast is very rich, especially the wontons are delicious. The price-performance ratio is very high, it is worth coming again next time
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Double Bed Room
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on May 1, 2024
Very satisfied, the room service is very good and enthusiastic, and they also gave the baby a school bag and a stroller. Very satisfied.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Tangguorener
Kaiyuan Double Bed Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 25, 2024
The lady at the front desk upgraded the room for free. With my 21-month-old baby, she sent a child bathtub even though there was no bathtub in the room. It was really thoughtful. There are many fish in the hotel lobby, and my baby likes to see them very much. The ocean park included in the package is very fun. A car was given when I checked in, and a small gift was given when I left the hotel. I will come back to play next time when my baby is older. Thank you very much for your care during my stay.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
KYF8888
Kaiyuan Double Bed Room
Stayed in Apr 2024
Family
12 review
Outstanding
Posted on Apr 21, 2024
It's pretty good. Although the hotel is old, it is newly renovated inside.
Facilities: There are not many parking spaces, and the underground parking lot does not directly reach the lobby elevator.
Service: The breakfast is good with many varieties, the watermelon is very sweet, and the yogurt is also delicious.
Convenient to travel, there are many buses and subways.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Twin Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 6, 2024
It's just opposite the exit of Metro Line 2. The front desk upgraded us to a side room. The central air-conditioning was not easy to adjust the temperature, so they gave us a heater. The breakfast was quite rich. The attractions were a bit crowded during holidays. When we left, they gave our baby a small backpack. I have to give it a 5-star praise!
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Double Bed Room
Stayed in Mar 2024
Family
5 review
Outstanding
Posted on Apr 2, 2024
As an old hotel with a long history, the facilities are good after the renovation, the price is cheap, and the cost performance is very high. The breakfast quality is also acceptable, the closing time is also diligent, and the service staff are very polite.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Guest User
Kaiyuan Double Bed Room
Stayed in Mar 2024
Couples
3 review
Outstanding
Posted on Mar 16, 2024
The room was very satisfactory. Check-out was delayed to 3 o'clock, and the front desk agreed. The room was upgraded and welcome fruit was given. The front desk service was very good.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again!
Mengyueer
Deluxe Room (2 beds)
Stayed in Mar 2024
Travel with friends
8 review
Very Good
Posted on Mar 10, 2024
The hotel is an old hotel. The coupons used are very cost-effective. The hotel is in a very good location, just opposite the subway station. The hotel service is very good. We were served a table of dishes for six people. The hotel facilities are relatively old, but very clean. However, the bed sheets on the first night smelled very bad. The hygiene needs to be further improved.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Kaiyuan Xiaoshan Hotel! Thank you for your affirmation in other aspects. We have reported the bed sheet issue you raised to the relevant department. At the same time, we will strengthen the cleaning and inspection of the guest rooms. During your stay, you can also let us know your needs, opinions and suggestions. The hotel will also pay more attention to these details. It is our goal to provide guests with a comfortable stay environment and a warm stay experience. We sincerely look forward to your visit!
Haikuotiankongdedaxiaojie
Kaiyuan Double Bed Room
Stayed in Feb 2024
Other
25 review
Outstanding
Posted on Feb 28, 2024
For many years, I have basically stayed here when I came to Hangzhou. It is an old hotel in Xiaoshan, and it can be said to be the originator of Kaiyuan. It has a buffet, an underground parking lot, and skilled and thoughtful service. Now there is a subway station nearby, which is even more convenient. The VIP building at the back has been renovated. The room style is modern and warm, with no main light design, and there are sofas to sit on. Welcome fruit is given, and the price-performance ratio is very high.
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Kaiyuan Xiaoshan Hotel. We are very glad that you have a pleasant stay experience. At the same time, thank you for your affirmation of our service. If you have any questions during your stay, please give feedback to our lobby manager. We will continue to improve our services and strive to provide guests with a warm and comfortable living environment. Your satisfaction and peace of mind are our driving force for progress. We sincerely look forward to your visit again.
Yilushunfenglongmajun
Kaiyuan Double Bed Suite
Stayed in Feb 2024
Family
18 review
Amazing
Posted on Mar 11, 2024
Stayed at Kaiyuan Xiaoshan Hotel in Hangzhou. Kaiyuan King Suite, 590 yuan per night, has inner and outer rooms. The outer room is the living room and cloakroom, and the inner room is the bedroom and bathroom. The hotel facilities are good, although the style is a bit old, but they are all very useful. The hygiene is also in place. The breakfast is rich in variety, with complete Chinese and Western styles, and the appearance is very good.
The only bad thing is that there is no elevator to go upstairs in the underground parking lot, and you need to walk up along the driveway, which is very inconvenient. I suggest you navigate to the east gate of the hotel, there is a ground parking lot, and the elevator is at the entrance, which is very convenient for carrying luggage.
When I checked out early the next morning, I called the front desk and needed a luggage cart, but it didn't show up. The service is a bit off. Overall, the price-performance ratio is good.
Original TextTranslated by Google
6/10
Response from Property: Dear guest: Thank you for visiting Kaiyuan Xiaoshan Hotel. We sincerely apologize for the lack of service during your stay in the hotel. At the same time, thank you for your affirmation of us in other aspects. We attach great importance to your opinions and will strengthen the training and management of employee service awareness and service quality improvement. If you have any comments and suggestions during your stay in the hotel, we hope that you can contact the hotel management as soon as possible. Your satisfaction is the driving force for our continuous improvement. We sincerely hope that you can continue to pay attention to our hotel and feel our progress. Sincerely look forward to your visit again