The East Hotel Reviews
The East Hotel
No.198 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310005, ChinaView Hotel Details
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The East Hotel Guest Reviews
4.6/5
Very Good
2516 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2516)
Positive reviews(2422)
Reviews with photos/video(277)
Well designed(285)
Delicious breakfast(196)
Friendly front desk staff(161)
Large rooms(127)
Nice elevator(119)
Average lighting(41)
Close to metro(30)
Convenient public transportation(19)
Negative reviews(94)
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 23, 2024
Staff does not speak english at all. No toiletteries in the bathroom.
Breakfast is very poor, only chinese dishes.
Do not recommand to international travellers.
Response from Property: Dear guests, Thank you for staying in Hangzhou East Hotel, the breakfast in the hotel is a combination of Chinese and Western style, we will strengthen the staff English training, thank you for your suggestions, look forward to your visit again.
Guest User
Egyptian Themed Family Suite
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 13, 2023
Booked the Egyptian theme family room. Room was beautiful, comfortable and a very good size. Love the breakfast selection. It's freshly prepared mains and also a good selection of salad, cereal, bread etc.
Attentive and friendly staffs.
Location is great. Cab right to west lake is ard 25rmb. There are 2 really nice restaurants for local food. ( #210 四灶儿， To the right, facing road, after you walk out). The other one further down. Also, number of massage shop around the vicinity
Overall, great value for money!
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition from all aspects. Everything we do only brings a different holiday experience for every guest. Seeing your satisfaction and affirmation, we are really very touched and we will continue to work hard to be ready for your return anytime.
Gew
Discount Twin Room
Stayed in Dec 2023
Family
4 review
Amazing
Posted on Dec 28, 2023
Friendly and helpful staff ,just d location a bit far from west lake ,overall is good
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition from all aspects. Everything we do only brings a different holiday experience for every guest. Seeing your satisfaction and affirmation, we are really very touched and we will continue to work hard to be ready for your return anytime.
Guest User
Business King Room
Stayed in Jul 2023
Travel with friends
2 review
Very Good
Posted on Jul 28, 2023
Generally speaking the hotel is nice and clean, the layout of the hotel room is quite okay. The light in the bathroom might be a bit too dark, not that many facilities, a tiny fitness room. A bit complicated with checkin process and very strict rules with visitors… The overall experience was positive.
Response from Property: Dear guests, thank you for staying in The East Hotel Hangzhou , thank you for your valuable comments. We are glad to receive your approval and look forward to meeting you again. I wish you a happy life.
Holly
Business King Room
Stayed in Apr 2023
Business travelers
4 review
Outstanding
Posted on May 1, 2023
Was a great modern hotel for business travel. Good selection of food for breakfast too.
Just to note you cannot eat in the hotel at night.
Response from Property: Dear Guest, Thank you for staying in Hangzhou East hotel, and thank you for your valuable advice , we will try our best to improve , look forward to your next visit, wish you a happy life. Hotel Manager Aaron
Jason
Business King Room
Stayed in Apr 2023
Business travelers
3 review
Posted on Apr 28, 2023
Overall a great hotel, have stayed here before covid. But currently the restaurant is closed, so there is no on site food nor room service available.
Breakfast is basic but ok.
Rooms are great and to a very high standard.
Some staff speak English, so booking taxi etc was painless.
Plenty of local restaurant very nearby
20 mins to east station in morning
Response from Property: Dear Guest, Thank you for staying in Hangzhou East hotel, and thank you for your valuable advice , we will try our best to improve , look forward to your next visit, wish you a happy life. Hotel Manager Aaron
Wai Tak
Business King Room
Stayed in Mar 2023
Business travelers
2 review
Outstanding
Posted on Apr 1, 2023
Staffs are all friendly, nice and helpful. Breakfast is yummy. will definitely come back for my next trip.
Response from Property: Dear guest, thank you for choosing Hangzhou East Hotel, thank you for you approval, all we do is to make you more satisfied, look forward to you return, wish you a happy life. Aaron
Guest User
Business King Room
Stayed in Jun 2022
Other
12 review
Amazing
Posted on Jun 14, 2022
The hotel is nicely decorated. I initially booked one night. Despite some minor problems I had the first night I decided to stay an extra night. I called the front desk and asked whether shifting rooms who be beneficial and the front desk staff are very helpful and considerate. She immediately escorted me to another room for inspection. The rooms in this hotel are clean and well equipped with basic necessities plus some thoughtful extras like loofah, longjing tea leaves, beer, coke, juice, soda water, and chips in minibar. Location is not too bad. Great staff Nice hotel. Very pleasant experience.
Response from Property: Dear guests,Thank you very much for your support and recognition in all aspects. All we have done is to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really moved. We will continue to work hard and always be ready for you to come back at any time
Sinha
Business King Room
Stayed in May 2023
Business travelers
72 review
Very Good
Posted on Jun 28, 2023
Still Good hotel , it was very good before covid.
Response from Property: Dear guestthank you for staying in Hangzhou East Hotel, thank you for your recognition, look forward to your coming again, wish you a happy life.
Vip Mei
Family Suite
Stayed in Dec 2023
Family
2 review
Amazing
Posted on Dec 31, 2023
Everything is good!
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition from all aspects. Everything we do only brings a different holiday experience for every guest. Seeing your satisfaction and affirmation, we are really very touched and we will continue to work hard to be ready for your return anytime.
Guest User
Special Queen Room
Stayed in Oct 2023
Business travelers
1 review
Outstanding
Posted on Oct 12, 2023
fairy，amy
Guest User
Deluxe Suite
Stayed in Apr 2023
Business travelers
4 review
Outstanding
Posted on Apr 3, 2023
Tina Nancy fairy
Anonymous User
Business King Room
Stayed in May 2023
Business travelers
10 review
Very Good
Posted on Aug 4, 2023
Good service
Guest User
Deluxe Double Room
Stayed in Apr 2023
Business travelers
48 review
Outstanding
Posted on Apr 12, 2023
nancy mary好
Rurubudongmingxinjianxing
Business King Room
Stayed in Nov 2021
Business travelers
75 review
Very Good
Posted on Nov 26, 2021
Good location lit kit glories is good. So I will recommend to my friend
Response from Property: Dear guest,thank you for staying in our hotel ,it's an honor to have your approval , We look forward to seeing you again.