Holiday Inn Hangzhou CBD Reviews
Holiday Inn Hangzhou CBD
20 Qianchao Road (Qianchao Lu), Qianjiang New City, Shangcheng District, Hangzhou, Zhejiang, 310016, ChinaView Hotel Details
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1 night
Holiday Inn Hangzhou CBD Guest Reviews
4.6/5
Very Good
1025 review
Verified reviewsLocation4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(1025)
Positive reviews(1001)
Reviews with photos/video(105)
Friendly front desk staff(141)
Easy to get around(51)
Quiet & comfortable(34)
Great swimming pool(18)
Perfect for business trips(17)
Stayed multiple times(13)
Close to metro(10)
Excellent room layout(7)
Negative reviews(24)
HUI TEN
Holiday Inn Superior Twin Room
Stayed in May 2024
Travel with friends
3 review
Posted on May 27, 2024
Need to do some upgrade, the facilities too old. The lighting in the room and bathroom is too dim. Shower head not in good condition.
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Guest User
Holiday Inn Superior Twin Room
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on May 6, 2024
Enjoy our stay in the hotel, jacket left in the closet and the hotel offers to courier to me which really warm our journey , will definitely return soon!
Response from Property: Thank you for your recognition of our hotel service and we look forward to your next stay. General Manager Excelle Yang.
Guest User
Holiday Inn Superior Double Room
Stayed in Jun 2024
Business travelers
2 review
Very Good
Posted on Aug 15, 2024
Everything's fine. Stayed here every time I came.
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Guest User
Holiday Family Suite
Stayed in Dec 2023
Family
Great
Posted on Dec 11, 2023
Excellent service, especially front desk, 小刘and小熊。
Will stay here again if visit Hangzhou again
Guest User
Holiday Inn Superior Double Room
Stayed in Aug 2024
Business travelers
2 review
Outstanding
Posted on Aug 12, 2024
Good, thanks for lonnie and crystal
Response from Property: Dear guest, hello, thank you for choosing Holiday Inn Hangzhou CBD, very happy that our service can be praised by you, but from your evaluation we still have a lot of shortcomings, and will focus on improvement, I hope you can choose our hotel next time you have the need to stay, I believe we can do better, look forward to your next visit! General manager Excelle Yang
Leonid Lashkevich
Holiday Inn Superior Double Room
Stayed in Apr 2024
Business travelers
4 review
Outstanding
Posted on Apr 23, 2024
Everything was fine. Good attitude. Clean and cosy.
Response from Property: Dear guests: Thank you for choosing Holiday Inn Hangzhou Qianjiang New Town, I am very happy for your recognition of us, bringing intimate and thoughtful service to guests is what we have always insisted on, and we look forward to your next time you can bring your relatives and friends to Qianjiang New Town Holiday Inn again, thank you for your support to our hotel, we will continue to do a good job in service, look forward to your stay again, I wish you a happy life! General Manager Excelle Yang
AMARSANAA
Holiday Family Suite
Stayed in Oct 2023
Family
25 review
Outstanding
Posted on Oct 5, 2023
Perfect room for family with kids etc... has a kitchen and bedrooms as well as a tv room with a couch. And a dining table. Pool is quite nice indoor pool. Room service was excellent.
Response from Property: Dear guests, hello! Thank you for visiting Holiday Inn Hangzhou Qianjiang New City and sharing your wonderful stay experience. Thank you very much for your affirmation of the hotel. Thank you also for your recognition of the hotel staff. We will convey your recognition to the staff. Guest satisfaction is Our service tenet is that we will continue to provide you with high-quality services and create an unforgettable stay experience for you. We look forward to your visit again and wish you a happy life! Hotel General Manager Yang Ji
Guest User
Holiday Inn Superior Double Room
Stayed in Sep 2023
Solo travelers
3 review
Posted on Sep 14, 2023
房间座机电话接线broken.
It was not fixed after I checked in.
The front desk person checked and left as it was. The sink in the bathroom did not drain
at all. Very disappointed at the hotel considering the price I have to pay.
Response from Property: Dear guest， Thank you very much for your stay and detailed review. It is the continuous care and supervision of guests like you that can make us constantly find problems in the work and make changes in time. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. General manager Excelle Yang
Domi
Holiday Inn Superior Twin Room
Stayed in Aug 2023
Travel with friends
18 review
Outstanding
Posted on Aug 18, 2023
A great hotel! We asked to check in a little earlier and they were able to accommodate us. The room is clean and the beds are super comfortable!
Response from Property: Dear guest， Thank you very much for your stay and detailed review. It is the continuous care and supervision of guests like you that can make us constantly find problems in the work and make changes in time. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. General manager Excelle Yang
EliOliver
Holiday Inn Superior Double Room
Stayed in Aug 2023
Solo travelers
29 review
Outstanding
Posted on Sep 2, 2023
Great stay at HI CBD! It’s a good location for business people and I Jad a view of city
Response from Property: Dear guest， Thank you very much for your stay and detailed review. It is the continuous care and supervision of guests like you that can make us constantly find problems in the work and make changes in time. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. General manager Excelle Yang
Anonymous User
Holiday Family Suite
Stayed in Jul 2023
Family
3 review
Great
Posted on Jul 20, 2023
The hotel is located in a very nice area. The family suite is nice as it has a large fridge and a washer/dryer.
I feel that the place is a bit outdated as the bathtub has these brown stains and the pull down curtains didn’t work in the master bathroom. The floors felt grimy and there was dust in the corners of the rooms. One of the rooms was also missing a blanket , but we called housekeeping for it. The cleanliness can definitely be improved as the space is nice.
Response from Property: Dear guest，Thank you very much for your stay and detailed review. It is the continuous care and supervision of guests like you that can make us constantly find problems in the work and make changes in time. Sincerely invite you to come again, and all the staff of the hotel will continue to serve you wholeheartedly. General manager Excelle Yang
娜娜妈妈
Holiday Inn Superior Twin Room
Stayed in Jul 2023
Family
8 review
Outstanding
Posted on Jul 13, 2023
always a wonderful stay. the staff remember our children every time we come. we can enjoy the pool together! the room is always clean. this time we didn't get to have breakfast as we left very early. we will definitely be back again!
Response from Property: Dear guest: Thank you so much for your love and recognition of Holiday Inn Hangzhou Qianjiang New Town! The pace of progress will never stop, for your trust, we will be more persistent, Qianjiang Holiday Hotel staff waiting for your arrival again! Wish you a happy life! Hotel General manager Excelle Yang
Wong ke
Holiday Inn Superior Double Room
Stayed in Feb 2024
Solo travelers
1 review
Very Good
Posted on Feb 20, 2024
Close to major shopping mall and CBD
Response from Property: Dear guests, thank you for staying at Holiday Inn Hangzhou CBD and sharing your experience with us, we are glad to see your praise for the hotel, we will continue to work hard to provide more perfect service for every guest, and sincerely look forward to your stay again!
Guest User
Holiday Business Suite
Stayed in Apr 2023
Family
1 review
Outstanding
Posted on Apr 20, 2023
小丁 小钱 very friendly and helpful, good hotel to stay in . Strongly recommend.
Response from Property: Hello, thank you for choosing to stay at Holiday Inn Hangzhou Qianjiang New City for this trip. At Holiday Inn Hangzhou Qianjiang New City, our service concept is called "Home away from home, smile from heart". Every employee is committed to bringing a pleasant stay experience to every guest. No matter where we are, we promise genuine hospitality with a warm, welcoming and upbeat experience, a proactive personal service that will put a smile on your face. Sincerely invite you to come again, all the staff of the hotel will continue to serve you wholeheartedly Yang Ji, general manager of the hotel
Guest User
Holiday Inn Superior Twin Room
Stayed in Dec 2023
Family
8 review
Great
Posted on Dec 15, 2023
Staff was courteous and helpful
Response from Property: First and foremost, thank you for staying with us during your last visit to Hangzhou We would also wish to thank you for your valuable comments. Please accept our sincere apologies.Our aim is to delight our guests in each and every encounter. Please do rest assured that we will pay more effort in these areas. we will provide you with quality service, wish you a happy journey---General Manager Excelle Yang.