Hanting Hotel (Hangzhou West Lake Culture Plaza Chaohui Road Branch) Guest Reviews
4.8/5
Excellent
675 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(675)
Positive reviews(664)
Reviews with photos/video(122)
Friendly front desk staff(68)
Classy environment(63)
Delicious breakfast(54)
Quiet & comfortable(40)
Large rooms(35)
Easy to get around(33)
Close to metro(9)
Stayed multiple times(6)
Negative reviews(11)
Guest User
Twin Room
Stayed in Apr 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Very good service , nice breakfast, very good location, exspecially the lady manager very nice.
Response from Property: Dear guests, hello! We are very glad that you have chosen our Hanting Hotel. We are very happy to receive your good comments. We will continue to work hard to do better. I wish you a smooth work and a happy life.
Obbie98
Business Queen Room
Stayed in Feb 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Feb 19, 2024
My second time in this branch. I booked single queen room but was told to change to twin-bed room upon check in. As a solo traveler, having twin bed that can’t be merged is not comfortable. Not only did I have to change the room from what I booked, I also had to pay 50 rmb more. There were no issue with my first stay in this Hanting branch, but was a bit disappointing during my last stay.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Anonymous User
Business Queen Room
Stayed in Apr 2024
Couples
20 review
4.2/5
Very Good
Posted on May 3, 2024
Location not near to Railway
Service and cleannesses still Okay
Response from Property: Dear guests, hello! We are very glad that you have chosen our Hanting Hotel. We are very happy to receive your good comments. We will continue to work hard to do better. I wish you a smooth work and a happy life.
SAW TEONG HUP
Business Queen Room
Stayed in Apr 2024
Family
6 review
4.5/5
Great
Posted on Apr 26, 2024
Location not bad except parking space
Response from Property: 尊敬的貴賓,你好!感謝選擇小馬家入住,得到您的認可小馬非常開心。您的車輛比較大,無法為您提供一個滿意的位置,很抱歉,我們會持續改進,期望您下來的入住!
Response from Property: Thank you for taking time out of your busy schedule to leave a review. I hope you will have a pleasant stay and be in a good mood~ We will also work hard to do better~
Anonymous User
Twin Room
Stayed in Jun 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jun 22, 2023
keykeykeykey
Response from Property: 親愛的,您能選擇小馬,小馬真的很開心,所以希望您能繼續信任小馬,讓小馬把最用心的服務呈現給您。
Mingjun30
Business Queen Room
Stayed in Jun 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Jun 23, 2023
good!
Response from Property: 每天最開心的不是天氣晴了,不是花兒開了,而是客官滿滿的五分贊,在火火每一天日子裏鼓勵着我繼續努力前進
Anonymous User
Superior Room
Stayed in Apr 2023
Couples
4 review
5.0/5
Outstanding
Posted on Apr 17, 2023
goodd
Response from Property: 與明媚陽光來個親密接觸,與青山綠水來個浪漫約會,給藍天白雲一個驚艷亮相,給濃郁花香一個不醉不歸,與小漢約會還算愉快麼,小漢在這裏等你哦
Shenxingtianxialvxingjia
Twin Room
Stayed in Sep 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 11, 2024
The location is excellent, the room is clean and hygienic, and it is pleasing to the eye. This cleanliness is reflected in every corner of the room, every piece of furniture and bedding. It is definitely worth the money. It is also very convenient to wash clothes here, with fast washing and high-speed drying, and the machine has its own disinfection and sterilization function. I will definitely come here again next time!
Original TextTranslated by Google
Response from Property: Dear, thank you for your careful comments, thank you for your love and praise for Hanting Hotel, we are very happy, Xiaoma's growth is inseparable from your companionship all the way, sincerely look forward to your stay again~~
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Guest User
Twin Room
Stayed in Jul 2024
Family
14 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The front desk service is enthusiastic and professional, the room is clean and tidy, it's a great experience, I will come again next time! ! ! ! Thank you ~
Original TextTranslated by Google
Response from Property: Dear, thank you for your careful comments, thank you for your love and praise for the front desk and the room. We are very happy. Xiao Ma's growth is inseparable from your company all the way. We sincerely look forward to your stay again~~
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rainl7
Business Queen Room
Stayed in Jun 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The hotel is in a good location and convenient for travel. There are Zhiwei Temple and Kuiyuan Pavilion next to it. The lobby is clean and the front desk ladies are very serious and enthusiastic. The room is tidy and relatively spacious. The breakfast variety is also good.
Original TextTranslated by Google
Response from Property: The happiest thing every day is not the sunny weather or the blooming flowers, but the five-point likes from the guests, which encourage me to keep working hard every day.
Guest User
Twin Room
Stayed in Jun 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jun 10, 2024
Facilities: Complete, toiletries are restocked every day, the hotel's breakfast cakes and noodles are delicious, and there are also rice dumplings for those staying during the Dragon Boat Festival
Sanitation: Very clean, cleaned every day
Service: The front desk lady is very gentle and enthusiastic
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對小馬家的信賴 !更感謝您的不吝誇獎與推薦!真是愛在小馬心中難以離開,最温暖的家,您也記得有時間常回來看看喲
Guest User
Business Queen Room
Stayed in Jun 2024
Other
3 review
4.3/5
Very Good
Posted on Jun 5, 2024
There was road repair on the street, the front desk asked us to complete their task to upgrade the room type, and arranged a room facing the other side, the attitude was quite good. But the cushion behind the bed, the gray one in the picture, had a strong smell, a pickled stinky smell, it made me feel sick when I was leaning against it to play with my phone. The air from the air conditioner also had a smell. In short, the hygiene was not good
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for your praise for the service before reporting the problem. Here, thank you for your recognition of the front desk partners. Regarding the air conditioning problem you reported, we have carried out professional deep cleaning this year. We will immediately arrange for all bed backrests to be cleaned.
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Junr
Business Queen Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 2, 2024
The lady at the front desk was very nice and upgraded the room for free. The whole place was very clean and tidy. The breakfast was also delicious, especially the corn and steamed dumplings. I will still choose this hotel next time.
Original TextTranslated by Google
Response from Property: Dear lady, thank you for your praise and for sharing your wonderful experience. Your satisfaction is the driving force for our efforts. We look forward to meeting you again in the vast sea of people.
Delaisi-bulvkeyangjian
Business Queen Room
Stayed in Apr 2024
Couples
11 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Facilities: Complete facilities to meet daily needs. There are robots that can help deliver takeout to the door, which is very convenient.
Hygiene: The room and bathroom are very clean and there is no odor.
Environment: There are bus stops nearby, which is quite convenient. It is also convenient to order takeout.
Service: The front desk lady is very good and helped me upgrade the room type for free.
Original TextTranslated by Google
Response from Property: Because we know each other, we understand each other. Because we understand each other, everything is just right. We will continue to move forward with your praise and affirmation. We will wait for your arrival here.