Dongpo Hotel

Dongpo Hotel Reviews

Dongpo Hotel

No.52 Renhe Road, Shangcheng District, Hangzhou, Zhejiang, 310002, ChinaView Hotel Details
Dongpo Hotel
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Dongpo Hotel Guest Reviews

4.6/5
Very Good
3293 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3293)
Positive reviews(3182)
Reviews with photos/video(707)
Friendly front desk staff(572)
Easy to get around(433)
Convenient for shopping(322)
Delicious breakfast(169)
Close to metro(168)
Would stay again(132)
Average sound insulation(105)
Excellent afternoon tea(22)
Negative reviews(111)
Cong Hoang
Special Queen Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Good hotel, clean and nice. I will come back.
Response from Property: Thank you very much for choosing Dongpo Hotel. The hotel is located on the bank of the West Lake, with a unique geographical location. It takes 2 minutes to enjoy the beautiful scenery of the West Lake in different seasons. Transportation is also very convenient, Metro Line 1 can be reached by walking for 3 minutes, Line 1 "Longxiang Bridge" Station can go directly to "Xiaoshan International Airport", "Hangzhou Railway Station", "Hangzhou East Railway Station". All along, the hotel is committed to creating a boutique hotel near the West Lake. Every staff member of the hotel strives to provide each guest with the most intimate and meticulous service, bringing each guest a valuable experience. Welcome to come next time!
Nicha
Special Queen Room
Stayed in May 2024
Couples
2 review
4.2/5
Very Good
Posted on May 13, 2024
I feel like the room is decorated well but the cleanliness is not in standard quality. On my second night,I found out there is a slipper dirt mark in the cover blanket. But they send someone to change the mattress right away.The location is very convenient. Breakfast is not bad.
Response from Property: Thank you very much for choosing Dongpo Hotel, located on the shore of West Lake. Thank you for your positive comments. There are still many shortcomings and areas for improvement in the hotel. I hope you can give us more valuable suggestions to encourage us to make continuous progress. We will continue to work hard to return to our guests with better services. We have also reported the hygiene issues you mentioned to the relevant departments. Thank you very much for your suggestions to us, which have prompted us to make progress. We look forward to your stay again.
Anonymous User
Boutique 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
4.5/5
Great
Posted on Apr 14, 2024
Don’t expect the most luxurious or fancy room. But it is still relatively clean, and I slept well. The air conditioning worked well and the room wasn’t stuffy. What wins is the location - you are seriously right at the heart of the action.
Response from Property: Thank you very much for choosing to stay at the Dongpo Hotel by the West Lake. Dear Guest, Thank you for your review. The growth of the hotel is inseparable from the support and affirmation of the old customers. We are constantly striving to improve our services and creating the best environment for our guests is the common goal of all our hotel staff. Your praise and recognition is the driving force of our hotel's growth, and we hope you can give us some valuable suggestions to promote our continuous improvement and provide more considerate services to our guests. We look forward to seeing you again!
Guest User
Special Queen Room
Stayed in Mar 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Good place Breakfast is good and many choices I like it Staf is very polite
Response from Property: Thank you very much for staying at Dongpo Hotel. I am very happy and honored to receive your perfect review. Thank you for your affirmation and praise of the hotel staff's service. The hotel has always adhered to the service concept of "people-oriented, guests first" and focused on employee training to improve the overall quality of employees, thereby providing better services to our guests in terms of software. We look forward to your visit again!
Guest User
Boutique 2-bed Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 30, 2024
It's very convenient. Sister at the front desk and Uncle Luggage are nice, enthusiastic and professional, and will come again.
Response from Property: Thank you very much for choosing Dongpo Hotel by West Lake. We are very happy and honored to bring you a wonderful stay experience. Your recognition of the hotel is a great encouragement and recognition to us. We have always adhered to the consistent quality of facilities, equipment and software services, and reflected our enthusiasm and thoughtfulness for our customers in every detail. Your 5-point praise is the greatest affirmation of our work. We will redouble our efforts and continuously improve service quality to reward our guests and bring more enjoyment and romance to your journey. Dongpo Hotel looks forward to your stay again!
Guest User
Special Queen Room
Stayed in May 2024
Family
24 review
3.5/5
Posted on Jun 13, 2024
The room clean & tidy. Bathroom is separated from wet dry. But the bathroom door slightly transparent can watched into dim figure & shadows when you are bathed, is ok for family member or couple. Location : good, convenient. Breakfast : normal Price: Reasonable
Response from Property: Thank you very much for choosing Dongpo Hotel on the west lake. At the same time, thank you for your positive comments. There are still many shortcomings and improvements in the hotel. I hope you can give us more valuable suggestions to promote our continuous progress. We will make persistent efforts to repay our guests with better service and look forward to your staying again.
Guest User
Standard Room
Stayed in May 2024
Travel with friends
1 review
3.7/5
Posted on May 29, 2024
The Hotel is very close to the lake and cheap, however my room stank of cigarette smell. It was uncomfortable.
Response from Property: Thank you for choosing Dongpo Hotel. The hotel is favored by many guests for its superior and convenient geographical location and warm and comfortable living environment. Thank you for your reminder. We have informed Housekeeping to strengthen the treatment of the room smell, and inform Housekeeping to carry out the air purification work on all floors. We apologize for the inconvenience. Thank you again for your review. We look forward to seeing you again!
Guest User
Special Queen Room
Stayed in May 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on May 17, 2024
Clean facilities, good toilet and shower, free tea and snacks, and very convenient location
Response from Property: Thank you very much for choosing Dongpo Hotel by the West Lake. It is a great pleasure and honor to bring you a wonderful experience, and your recognition of the hotel is a great encouragement and recognition for us. We have always insisted on the quality of facilities and software services, in every detail to reflect the customer's enthusiasm and thoughtful, your 5 points praise is the greatest affirmation of our work. We will redouble our efforts to continuously improve the quality of service to repay the majority of guests, to your journey to bring more enjoyment and romance. Dongpo Hotel is waiting for you to stay again!
Carl
Special Queen Room
Stayed in Apr 2024
Family
1 review
3.2/5
Posted on Apr 23, 2024
The hotel's location is excellent, surrounded by many restaurants and malls. The west lake is just behind the hotel. The biggest problem is the noise! Stayed 4 nites at the hotel and was awaken every morning at 7am+ by door banging sound and loud talking voice from the corridor. There was even one morning, at 6.11am, I heard an alarm, and thought it was fire alarm. Turned out to be someone has left their door opened and triggered the door alarm. All these noises can be heard clearly in the room. So, my advice for light sleepers, do consider this carefully.
Response from Property: Thank you very much for choosing to stay at the Dongpo Hotel by the West Lake. Thank you for your valuable suggestions and comments, the hotel has arranged the engineering department to check the sound insulation bars of all rooms and windows, to create a quiet and comfortable rest environment for guests. Your valuable suggestions are the driving force for our continuous progress. The hotel will continue to uphold the "guest first" concept, to provide guests with more intimate services.
Guest User
Lake-view Suite
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 17, 2024
Very convenient location, clean, front desk staff friendly, big room
Response from Property: Thank you very much for staying at the Dongpo Hotel by the West Lake. The hotel is located in the bustling area of Hangzhou, with convenient transportation. The beautiful West Lake is only 2 minutes' walk away. Metro Line 1 "Longxiang Bridge" station is only 3 minutes' walk away. Line 1 can directly reach Xiaoshan International Airport and Hangzhou East Railway Station and Hangzhou Railway Station. The hotel will continue to believe in the service tenet of "welcoming customers from all over the world with sincerity," and provide perfect service for guests and friends from all corners of the world. Sincerely welcome you to come again!
oriansnow
Special Queen Room
Stayed in Apr 2024
Couples
15 review
4.2/5
Very Good
Posted on Apr 13, 2024
Very convenient. Breakfast starts at 7am too late so did not get to try. The lobby abit smelly, corridor also got smoke smell. Lucky room don't have.
Response from Property: Thank you very much for choosing our Dongpo hotel. The hotel is favored by many guests for its superior and convenient location and warm and comfortable living environment. We thank you for your reminder. The hotel has notified the engineering department to inspect the lobby and corridors and deal with the smelly areas. The hotel has also notified the housekeeping department to carry out air purification work on all floors and strengthen ventilation. We are deeply sorry for the trouble this has caused you. Thank you again for your review and we look forward to your visit again!
Guest User
Special Queen Room
Stayed in Apr 2024
Couples
4 review
3.5/5
Posted on Apr 7, 2024
Great location right in front of West Lake center. Non smoking room is full of smoke. Very bad ventilation. Did not offer to switch rooms. Said it is a non-smoking already. Housekeeper came to spray away the smell. Ineffective. Downstairs reception is very friendly (uncle)
Response from Property: Thank you for choosing Dongpo Hotel. The hotel is favored by many guests for its superior and convenient geographical location and warm and comfortable living environment. We thank you for reminding us that the hotel has informed the engineering department to check all rooms, deal with odorous rooms, and inform housekeeping department to clean up the air on all floors and strengthen windows and ventilation. We apologize for the inconvenience. Thank you again for your review. We look forward to seeing you again!
Guest User
Boutique 2-bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Super convenient location, close to everything. Rooms are clean and modern. We really enjoyed free in room tea station. Staff are very friendly and helpful. Overall great experience!
Response from Property: Thank you very much for choosing to live by West Lake Dongpo Hotel. Thank you for your stay and location Appraise. The growth of a hotel is inseparable from its customers Our support and determination. We will not stop Strive to upgrade services and build for guests The best place to stay is our hotel The common goals of the body. You proposed Glass transparency does not protect the privacy of customers Question, our hotel has been pacified Oh oh. Your testimonials and recognition are mine The driving force behind the growth of our hotel also hopes for you Can you mention some valuable suggestions to motivate me We keep improving and offering more to our guests More intimate service. Warmth awaits you Come again!
Guest User
Special Queen Room
Stayed in Apr 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on May 27, 2024
booked a room without window. Price are good! location is perfect right beside XiHu.
Response from Property: Thank you very much for choosing Dongpo Hotel located on the beautiful West Lake. At the same time, thank you very much for such a detailed 5 points review, the hotel has long adhered to the customer first service concept, starting from the details, to provide satisfactory service for every guest. It is our pleasure to make a good impression on you. Our hotel staff will continue to work hard to create a warm and comfortable living environment for guests.
Choy Yangqun
Special Queen Room
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Mar 27, 2024
Excellent spot to stay for vacation and near to Xihu. Definitely will come again!
Response from Property: Thank you very much for staying at Dongpo Hotel located by Xizi Lake. The hotel is located on a bustling road in the city and is just a stone's throw away from West Lake, providing extremely convenient transportation for tourists and business guests. The lakeside commercial street, which is within walking distance, is home to a variety of delicious restaurants. The "Longxiang Bridge" subway station on Line 1 takes a 3-minute walk to reach the hotel. Our unremitting goal is to constantly innovate and improve service quality. It is our pleasure and happiness to provide guests with a pleasant stay experience. We look forward to your next visit with enthusiasm!